RR2.0 Login Problems - Solutions?
Mar 1, 2011, 8:36 am
#46
Join Date: Mar 2011
Posts: 7
Agreed!
Absolutely a fair expectation. I just wanted to point out that things that appear to be IT issues aren't necessarily soley theirs.
However, I think this morning's experience is a complete failure, regardless of whether or not it is caused by IT, management or some other reason. What we're seeing with the website login problems is the tip of the tip of the tip of the iceberg in terms of complexity, but with four years to plan this thing, and the resources of an airline the size of SWA, this is pathetic and a horrible way to transition their loyal flyers to the new program.
Come on guys. I love SWA. You can do better than this.
However, I think this morning's experience is a complete failure, regardless of whether or not it is caused by IT, management or some other reason. What we're seeing with the website login problems is the tip of the tip of the tip of the iceberg in terms of complexity, but with four years to plan this thing, and the resources of an airline the size of SWA, this is pathetic and a horrible way to transition their loyal flyers to the new program.
Come on guys. I love SWA. You can do better than this.
Mar 1, 2011, 8:38 am
#47
Join Date: Feb 2011
Posts: 3
Your right !! My IT guy at work told me that is probably why the site is taking longer to open to all users. There are about 20x the amount of people that would try to access the site than any other day.
He said, they need to shut the RR Section down completly, fix all kinks, then open back up..
Mar 1, 2011, 8:38 am
#48
Join Date: Jan 2010
Posts: 403
Insult to injury: Just called the 800#, pressed 0 for an operator, was on hold for about 5 minutes, and then suddenly got disconnected - but wasn't on my side as it said "PLease try to call Southwest again later".
I don't understand how the stock price is not tanking right now considering it is impossible to buy a plane fare....
I don't understand how the stock price is not tanking right now considering it is impossible to buy a plane fare....
Mar 1, 2011, 8:41 am
#49
Join Date: Jan 2011
Location: MDW
Programs: WN (CP 6x, A+ 2x), Marriott (LT Titanium), Hyatt Explorer, Hertz PC, UA/*A Silver
Posts: 425
iPhone app won't load
Just for grins I tried to load the SWA app on my iPhone (iOS 3.01 - yeah, I know its old....waiting for the iPhone 5
. Thought it might try to connect to another server farm or another part of southwest.com that's not experiencing such high volume. No such luck - the app won't even load.
. Thought it might try to connect to another server farm or another part of southwest.com that's not experiencing such high volume. No such luck - the app won't even load.
Mar 1, 2011, 8:41 am
#50
Join Date: Mar 2011
Posts: 7
Help
I've managed to get to the Setup Username and Security Question page, and then get an error message. For those of you who got past this point, do I keep trying to resubmit the data on that page using the "back" button, or do I have to close the browser and start over?
Mar 1, 2011, 8:43 am
#51
Join Date: Jan 2010
Posts: 403
I've managed to get to the Setup Username and Security Question page, and then get an error message. For those of you who got past this point, do I keep trying to resubmit the data on that page using the "back" button, or do I have to close the browser and start over?
Mar 1, 2011, 8:46 am
#53
Join Date: Nov 2006
Location: SJC and ONT
Programs: WN A-List/CP, HHonors Diamond, CX J with AA miles, US Gold/*G
Posts: 2,082
Actually, recent history has shown that they can't.
No, they do not.
Mar 1, 2011, 9:07 am
#54
Join Date: Jan 2009
Location: Lake Ronkonkoma, NY (ISP)
Programs: WN RR (Informed Kettle)
Posts: 151
Still no good with logging in.
Boy, am I glad I made my award reservation on the phone yesterday...but is it normal that I can't do anything with it online (such as change it)? And hoping OLCI still works...
Boy, am I glad I made my award reservation on the phone yesterday...but is it normal that I can't do anything with it online (such as change it)? And hoping OLCI still works...
Mar 1, 2011, 9:59 am
#56
Join Date: Jan 2006
Location: HOU via MSY
Programs: WN: A+, CP National: Exec. Elite. Choice hotels: Platinum Priority Club: Platinum
Posts: 224
Tried several times from IE and Mozilla and got the same message "We are currently unable to complete your request. Please try again later."
But I did call the number posted in a different thread and the automated machine told me I'm A-list preferred^
But I did call the number posted in a different thread and the automated machine told me I'm A-list preferred^
Mar 1, 2011, 10:02 am
#57
Join Date: Dec 2005
Posts: 401
Absolutely a fair expectation. I just wanted to point out that things that appear to be IT issues aren't necessarily soley theirs.
However, I think this morning's experience is a complete failure, regardless of whether or not it is caused by IT, management or some other reason. What we're seeing with the website login problems is the tip of the tip of the tip of the iceberg in terms of complexity, but with four years to plan this thing, and the resources of an airline the size of SWA, this is pathetic and a horrible way to transition their loyal flyers to the new program.
Come on guys. I love SWA. You can do better than this.
However, I think this morning's experience is a complete failure, regardless of whether or not it is caused by IT, management or some other reason. What we're seeing with the website login problems is the tip of the tip of the tip of the iceberg in terms of complexity, but with four years to plan this thing, and the resources of an airline the size of SWA, this is pathetic and a horrible way to transition their loyal flyers to the new program.
Come on guys. I love SWA. You can do better than this.
Mar 1, 2011, 10:31 am
#59
Suspended
Join Date: Mar 2002
Location: Dog House
Programs: UA 1K 2MM, AA EXP, WN A-List, Marriott Lifetime Platinum
Posts: 1,245
This is a cluster. I'd like to know if there's any accountability for this fiasco.
