RR2.0 Login Problems - Solutions?
Mar 1, 2011, 6:40 am
#16
Join Date: Jan 2011
Location: MDW
Programs: WN (CP 6x, A+ 2x), Marriott (LT Titanium), Hyatt Explorer, Hertz PC, UA/*A Silver
Posts: 425
No Login Button
Well, now I'm really wondering what's going on with their IT. I'm normally a pretty patient guy when it comes to IT issues, because that's how I try to make a living, but this is really bad. Now, not only can't I login, but there is no login button. WT_?
Mar 1, 2011, 6:42 am
#17
In Memoriam - Company Representative - Southwest Airlines
Join Date: Jan 2007
Location: Dallas, TX
Programs: Southwest spokesperson
Posts: 1,201
I am checking on an update. I have had mixed results signing in also. I was able to sign in on the southwest.com home page but not some of the other pages. Upon initial signin, I could view my meager account, but somehow I got signed out of that. I'll let you know what I find out.
Mar 1, 2011, 6:43 am
#18
Join Date: Oct 2010
Location: IND
Programs: SPG Plat, WN CP, Many Others
Posts: 538
I am logged in again, but it does not show much and everything is slow. It does not show any of my future reservations.
I cannot find if my last SPG transfer went through yet or not. It shows I have 0 points of course, but I cannot find the link to my existing standard awards.
I can see that I had leftover credits and I need to convert 9000pts over to top off my free flight.
It does show my tier status progress correctly but I am not elite though anyway.
I found the CP section where it shows I am 42% to CP, but the SPG transfer from last week will make that higher when it posts.
I cannot find if my last SPG transfer went through yet or not. It shows I have 0 points of course, but I cannot find the link to my existing standard awards.
I can see that I had leftover credits and I need to convert 9000pts over to top off my free flight.
It does show my tier status progress correctly but I am not elite though anyway.
I found the CP section where it shows I am 42% to CP, but the SPG transfer from last week will make that higher when it posts.
Mar 1, 2011, 6:52 am
#19
In Memoriam - Company Representative - Southwest Airlines
Join Date: Jan 2007
Location: Dallas, TX
Programs: Southwest spokesperson
Posts: 1,201
Well I didn't get the details of why or how, but our Technology folks are working on the login problem and hope to have it fixed soon.
Judging from the post above, it appears to be an intermittent problem.
Judging from the post above, it appears to be an intermittent problem.
Mar 1, 2011, 6:52 am
#20
Join Date: Jan 2005
Programs: UA GOLD MM,WN CP A+list, HH Gold,MR LT Titanium
Posts: 2,184
We are currently unable to complete your request. Please try again later.
Perhaps instead of spending all their money on RR2.0, WN should have spent just a fraction of it on a competent IT department.
Perhaps instead of spending all their money on RR2.0, WN should have spent just a fraction of it on a competent IT department.
Mar 1, 2011, 6:57 am
#21
Join Date: Oct 2010
Location: IND
Programs: SPG Plat, WN CP, Many Others
Posts: 538
Sorry, just a few min after my post above I got shut out again and cannot get back in.
Mar 1, 2011, 7:00 am
#22
Join Date: Sep 2008
Location: Likely Not at Home
Programs: WN RR A-List Preferred & CP, Alaska Air MVP Gold, HH Diamond, Hertz Pres. Circle
Posts: 111
To have a large portion of a production site completely down for 2 days in order to do a data migration and then still not be able to do it in that timeframe is not good.
It is hard for me to imagine that the data migration required is to convert rapid rewards is that complicated.
It is hard for me to imagine that the data migration required is to convert rapid rewards is that complicated.
Mar 1, 2011, 7:02 am
#24
Join Date: Sep 2008
Location: Likely Not at Home
Programs: WN RR A-List Preferred & CP, Alaska Air MVP Gold, HH Diamond, Hertz Pres. Circle
Posts: 111
I was able to log in at 4:30 MST this morning. Website was sluggish, probably due to high traffic. I was eventually able to see all my data. Everything but CP looked OK. I made A-List Preferred, as expected, but looks like I got SCREWED out of 9 months of CP. My CP last rolled over 8/1/10 and I had already accumulated 135 of the old CPs by Feb 28, enough to get CP through 9/30/12 under the old RR. The site only shows me having CP through 12/31/11. I am NOT happy!
I guess the speculation that those of us in this situation would be extended to then end of 2012 was incorrect.
Not pleased, at all, if this is, indeed the case.
Mar 1, 2011, 7:41 am
#25
In Memoriam - Company Representative - Southwest Airlines
Join Date: Jan 2007
Location: Dallas, TX
Programs: Southwest spokesperson
Posts: 1,201
Again, I am sorry for the problems. I don't know the technical issues, but I know its not because the migration hadn't been completed. All of the Technology and Marketing Teams are on this.
Mar 1, 2011, 7:43 am
#26
Join Date: Jan 2011
Location: MDW
Programs: WN (CP 6x, A+ 2x), Marriott (LT Titanium), Hyatt Explorer, Hertz PC, UA/*A Silver
Posts: 425
Thank you. FWIW, I have not been able to login at all, so it is a persistent problem in my case.
Mar 1, 2011, 7:46 am
#27
Join Date: Jan 2011
Location: MDW
Programs: WN (CP 6x, A+ 2x), Marriott (LT Titanium), Hyatt Explorer, Hertz PC, UA/*A Silver
Posts: 425
That's a little harsh. Clearly though, they either severely underestimated the anticipated spike in traffic or simply didn't plan adequately enough. But, let's also not forget that it may not be IT's issue. Perhaps someone in the management decided they didn't need the resources they needed to prepare for this. I've seen that situation far too many times.
Mar 1, 2011, 7:56 am
#29
Join Date: Oct 2008
Location: PIT/MDW
Programs: WN A-List, CP; EK Gold
Posts: 134
After hourse of repeated login denials from the homepage, I maganged to login here:
https://www.southwest.com/flight/log...UBNAV-RR-LOGIN
https://www.southwest.com/flight/log...UBNAV-RR-LOGIN
