What is Southwest's policy for prices that drop after a ticket is purchased?
#1
Original Poster
Join Date: Feb 2010
Location: PHL
Programs: AA Executive Platinum; UA; Delta; SW; Hilton
Posts: 70
What is Southwest's policy for prices that drop after a ticket is purchased?
Hi there - Has anyone had the experience of their Southwest ticket price dropping a few weeks after they have purchased it? How does Southwest normally handle this? Do they offer refunds or credits?
Thanks in advance for your advice!
Thanks in advance for your advice!
#2
Join Date: Jul 2001
Location: Back to Florida...... bye London
Programs: Hilton, AA,, Delta
Posts: 5,140
if you have a fully refundable ticket you will get a refund.
http://www.southwest.com/html/custom...STOMER-REFUNDS
If you have a non-refundable ticket and the price drops you can get a voucher or TTF for the difference in price. You can apply this to future travel for yourself within 12 months.
#3
Join Date: Dec 2008
Posts: 7
They don't offer refunds, but instead give you a credit that is tied to your confirmation number. This credit can be used on another Southwest flight, up to a year after your original booking date (not the date you made the change).
#5
FlyerTalk Evangelist
Join Date: Dec 2004
Location: MSP
Programs: Fallen Plats, ex-WN CP, DYKWIW; still a Hilton Diamond & Club Cholula™ R.I.P. Super Plats
Posts: 25,415
In our first 6 months of flying on WN (when we were paying real $ for all of it), I recovered $1K in credits by checking & refaring almost daily.
#7
FlyerTalk Evangelist
Join Date: Dec 2004
Location: MSP
Programs: Fallen Plats, ex-WN CP, DYKWIW; still a Hilton Diamond & Club Cholula™ R.I.P. Super Plats
Posts: 25,415
#8
Join Date: Dec 2005
Posts: 933
You receive a credit that can be used for up to one year. Up until January 28th (or maybe February 28th), you can apply anyone's flight credit to your purchase. After one of those dates, your flight credit can only be used for you.
One thing I found out the hard way is that when you cancel your ticket your forfeit the EBCI if you purchased it. You don not get that $10 back as a credit.
One thing I found out the hard way is that when you cancel your ticket your forfeit the EBCI if you purchased it. You don not get that $10 back as a credit.
#9
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Chicagoland, IL, USA
Programs: WN CP, Hilton Diamond
Posts: 14,164
#10
Join Date: Mar 2001
Location: LAS-DEN
Programs: WN CP & B-list. Disillusioned fmr UA-1P/2P,F9-Ascent; Fmr AA-Plat,CO-Gold,NW-Silver,TWA-Elite
Posts: 1,630
It also keeps you coming back to their web site, which gives them a chance to put another impression in front of you and tell you about another sale they have going on. So, in that way, I think its a win-win.
#11
Join Date: Aug 2006
Location: PHX (live by CHD and work next to DVT)
Programs: WN CP/AL, UA 1P, PC Plat, AA, DL, US, AK, HH, MR, OH, LQ, RD (thanks GSA City-Pair Prog/DTS)
Posts: 1,292
It is one of the greatest features of Southwest. Just saved $6 this morning. Not a huge amount, but its the principal of the thing. Other times, I have saved a couple hundred dollars.
It also keeps you coming back to their web site, which gives them a chance to put another impression in front of you and tell you about another sale they have going on. So, in that way, I think its a win-win.
It also keeps you coming back to their web site, which gives them a chance to put another impression in front of you and tell you about another sale they have going on. So, in that way, I think its a win-win.
#12
Join Date: Jun 2005
Posts: 344
Thanks for posting the instructions about how to change a Southwest reservation to get a lower fare. I did it and it was about as easy as falling off a log! It was only for $10, but like a previous poster said it is the principle of the matter.