Checkin Down
Checkin Down
Jun 22, 2010, 5:20 pm
#6
Join Date: Jan 2005
Programs: UA GOLD MM,WN CP A+list, HH Gold,MR LT Titanium
Posts: 2,184
A very bad day at WN
I get a call my flight is cancelled. I finally get through to an agent to rebook after a 30 minute wait. A- list means nothing now, as I am at the end of the check in window and can't check in anyway because the website is down.
I am back online at the airport trying to book reward travel and now that function is down also.
Please WN,do something about this website-it is a nightmare.
I am back online at the airport trying to book reward travel and now that function is down also.
Please WN,do something about this website-it is a nightmare.
Jun 22, 2010, 6:02 pm
#8
Join Date: Oct 2005
Location: ORD, MDW or MKE
Programs: American and Southwest. Hilton and Marriott hotels primarily.
Posts: 6,459
I wish there was a way that we all could send an email to Gary Kelly and let him know that his objective to make the web site a money maker ( and customer friendly be d&+&*ed) , is actually loosing him customers.
Jun 23, 2010, 7:23 am
#9
Join Date: Jun 2009
Location: Rochester, NY
Programs: AirTran A+ Elite, Marriott Rewards Plat, Rapid Rewards A List, National Exec, USAir Div Mil
Posts: 323
Jun 23, 2010, 9:36 am
#10
Join Date: Apr 2008
Posts: 429
I am an extremely patient person - with decades of special ed teaching background -, but yesterday I gave up on WN web site, and did the unforgivable: bought two UA tickets, in less than 2 minutes. (Something, I have not done for two years.) The tickets were actually cheaper than the WN tickets on sale.
No, I still try to be loyal to WN, even when the prices are high, but to spend hours to try to book a flight just does not worth the 'luve'.
I do agree: the attempt turn the webpage to a money maker just will turn away costumers.
No, I still try to be loyal to WN, even when the prices are high, but to spend hours to try to book a flight just does not worth the 'luve'.
I do agree: the attempt turn the webpage to a money maker just will turn away costumers.
Jun 23, 2010, 10:07 am
#11
Join Date: Jan 2005
Programs: UA GOLD MM,WN CP A+list, HH Gold,MR LT Titanium
Posts: 2,184
I am an extremely patient person - with decades of special ed teaching background -, but yesterday I gave up on WN web site, and did the unforgivable: bought two UA tickets, in less than 2 minutes. (Something, I have not done for two years.) The tickets were actually cheaper than the WN tickets on sale.
No, I still try to be loyal to WN, even when the prices are high, but to spend hours to try to book a flight just does not worth the 'luve'.
I do agree: the attempt turn the webpage to a money maker just will turn away costumers.
No, I still try to be loyal to WN, even when the prices are high, but to spend hours to try to book a flight just does not worth the 'luve'.
I do agree: the attempt turn the webpage to a money maker just will turn away costumers.
Jun 23, 2010, 10:08 am
#12
Moderator, Southwest Airlines and Choice Privileges
Join Date: Mar 2008
Location: Central Texas
Posts: 3,036
Jun 23, 2010, 4:46 pm
#13
Join Date: Oct 2005
Location: ORD, MDW or MKE
Programs: American and Southwest. Hilton and Marriott hotels primarily.
Posts: 6,459
No, because there needs to be a concerted effort for Dallas to take the least bit notice. Perhaps a new thread needs to be started with a goal of getting the regulars here to send that email.