PNR claimed to be "not valid" when it is.
Mar 15, 2010, 2:30 pm
#1
Original Poster
Join Date: Jul 2007
Location: stuck at home now.
Programs: status-less.
Posts: 486
PNR claimed to be "not valid" when it is.
Went to check in for our flights tomorrow, two PNRs, one each for me and my wife. She's my Companion on my CP. My online checkin at T-24:00 is the usual, expected, fair-to-poor boarding position of A51. Attempting to check her in on her PNR, I get an "oops" message indicating that she is not able to check in online.
A call to the RR number elicits the response that, somehow, her PNR that is in my online itineraries at southwest.com is *somehow* not valid -the claim is "your credit card did not go through". Having already burned 15 minutes of cell phone time waiting to talk with a human in the first place, I state that I can't believe that, but agree to spend the $2.50 to get her on the plane tomorrow. Of course due to the wait on the phone, now she has B13 rather than another pass within a couple of mine as should have occurred - I of course had multiple windows open and clicked them within a second of each other.
In further digging ex post facto I have email confirmations of the purchase of the PNR, showing that it was paid for not with a credit card but by re-use of funds from an earlier, repriced ticket. My conclusion is that the problems reported by others with leftovers of $2.50 or $5.00 mysteriously disappearing is getting worse - now it may completely invalidate a reservation without you receiving any notice whatsoever. That is a particularly clever way to obtain ancilliary revenue, but it's not right by any stretch of the imagination.
I'll certainly be taking this up with Customer Relations when I get back but am not hopeful of any satisfaction.
A call to the RR number elicits the response that, somehow, her PNR that is in my online itineraries at southwest.com is *somehow* not valid -the claim is "your credit card did not go through". Having already burned 15 minutes of cell phone time waiting to talk with a human in the first place, I state that I can't believe that, but agree to spend the $2.50 to get her on the plane tomorrow. Of course due to the wait on the phone, now she has B13 rather than another pass within a couple of mine as should have occurred - I of course had multiple windows open and clicked them within a second of each other.
In further digging ex post facto I have email confirmations of the purchase of the PNR, showing that it was paid for not with a credit card but by re-use of funds from an earlier, repriced ticket. My conclusion is that the problems reported by others with leftovers of $2.50 or $5.00 mysteriously disappearing is getting worse - now it may completely invalidate a reservation without you receiving any notice whatsoever. That is a particularly clever way to obtain ancilliary revenue, but it's not right by any stretch of the imagination.
I'll certainly be taking this up with Customer Relations when I get back but am not hopeful of any satisfaction.
Mar 15, 2010, 2:58 pm
#2
Moderator: Southwest Airlines, Capital One
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,619
Went to check in for our flights tomorrow, two PNRs, one each for me and my wife. She's my Companion on my CP. My online checkin at T-24:00 is the usual, expected, fair-to-poor boarding position of A51. Attempting to check her in on her PNR, I get an "oops" message indicating that she is not able to check in online.
A call to the RR number elicits the response that, somehow, her PNR that is in my online itineraries at southwest.com is *somehow* not valid -the claim is "your credit card did not go through". Having already burned 15 minutes of cell phone time waiting to talk with a human in the first place, I state that I can't believe that, but agree to spend the $2.50 to get her on the plane tomorrow. Of course due to the wait on the phone, now she has B13 rather than another pass within a couple of mine as should have occurred - I of course had multiple windows open and clicked them within a second of each other.
In further digging ex post facto I have email confirmations of the purchase of the PNR, showing that it was paid for not with a credit card but by re-use of funds from an earlier, repriced ticket. My conclusion is that the problems reported by others with leftovers of $2.50 or $5.00 mysteriously disappearing is getting worse - now it may completely invalidate a reservation without you receiving any notice whatsoever. That is a particularly clever way to obtain ancilliary revenue, but it's not right by any stretch of the imagination.
I'll certainly be taking this up with Customer Relations when I get back but am not hopeful of any satisfaction.
A call to the RR number elicits the response that, somehow, her PNR that is in my online itineraries at southwest.com is *somehow* not valid -the claim is "your credit card did not go through". Having already burned 15 minutes of cell phone time waiting to talk with a human in the first place, I state that I can't believe that, but agree to spend the $2.50 to get her on the plane tomorrow. Of course due to the wait on the phone, now she has B13 rather than another pass within a couple of mine as should have occurred - I of course had multiple windows open and clicked them within a second of each other.
In further digging ex post facto I have email confirmations of the purchase of the PNR, showing that it was paid for not with a credit card but by re-use of funds from an earlier, repriced ticket. My conclusion is that the problems reported by others with leftovers of $2.50 or $5.00 mysteriously disappearing is getting worse - now it may completely invalidate a reservation without you receiving any notice whatsoever. That is a particularly clever way to obtain ancilliary revenue, but it's not right by any stretch of the imagination.
I'll certainly be taking this up with Customer Relations when I get back but am not hopeful of any satisfaction.
The CSRs could not figure out why OLCI did not work, and I just rebooked it. No sweat on the number, because I knew the flight would go out 100% full, and it did. So the second seat was a middle anyway.