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"Operational change" forcing overnight stay in Medellin

"Operational change" forcing overnight stay in Medellin

Old Apr 3, 17, 12:37 pm
  #1  
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Join Date: May 2016
Posts: 6
"Operational change" forcing overnight stay in Medellin

So I was just informed by an airline a few days before my date of travel (I booked this trip a month ago) that an "operational change" meant that they would be putting me on a flight leaving from a different airport in the same city (an hour away by any mode of transport besides helicopter), nearly 3 hours in advance of my originally scheduled flight time. As a result of this, I will be unable to make this flight, as I am arriving on a different carrier (international), at around the same time the new flight is scheduled to leave.

They offered to put me on a flight the next morning, which is the next time there is a flight leaving to my destination. Do I have any right in this case to demand that they cover the cost of a hotel stay for this unexpected forced overnight, as well as the transport between airports? (I booked this flight specifically because it didn't involve a transfer to the other airport)

Alternatively, I imagine they will probably accommodate me if I ask for a refund, but would I have any right to demand on top of that the difference between the flight I paid for on their airline and the cost of rebooking a new flight on a different one, that leaves the same night rather than the following morning?

For reference, if anyone is wondering, I'm referring to the Colombian airline Easyfly.
jlb566 is offline  
Old Apr 4, 17, 3:29 am
  #2  
 
Join Date: Nov 2010
Location: MDE, BWI
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Posts: 1,448
In short, getting anything more than the flight refunded is not going to happen, and I would not be 100% confident that you will get the refund. No airline is going to take responsibility for your connection to another flight.
coolcoil is offline  
Old Apr 7, 17, 11:31 am
  #3  
 
Join Date: Mar 2007
Location: YYZ
Programs: AAdvantage, Aeroplan, Flying Blue
Posts: 588
Enjoy Medellín!

Recommendation: enjoy your brief stay in Medellín. It's a wonderful city. There are much worse places to be stuck for a night!
Siempre Viajando is offline  
Old Apr 17, 17, 12:40 pm
  #4  
 
Join Date: Oct 2006
Posts: 886
Originally Posted by Siempre Viajando View Post
Recommendation: enjoy your brief stay in Medellín. It's a wonderful city. There are much worse places to be stuck for a night!
Seconded. Particularly if the flight was supposed to be out of JMC but is now out of EOH. You'll have a lovely day in Medellin and a short trip to the airport (much closer to the city than JMC).
abefroman329 is offline  

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