Customer care does not reply to email....any idea??
Oct 17, 22, 10:53 pm
#1
Original Poster
Join Date: Sep 2011
Programs: Thai, Cathay, Lufthansa, Delta, SPG, Hilton, IH, LHW
Posts: 273
Customer care does not reply to email....any idea??
I'm trying to get a reply from SAA. Did try reservation email, customer care one, online refund and direct sales...nobody is replying.
Any idea if they have somebody in charge replying to emails?
Any idea if they have somebody in charge replying to emails?
Oct 19, 22, 10:16 pm
#2
Join Date: Jun 2004
Posts: 90
Same experience as you....almost. I will always get a quick reply, either just an automated ticket number or a human that tells me that my request belongs to a different department (and then they kindly give me that department's contact information). This has been going on since March 2020.
I have so many emails from them and so many ticket numbers---it is comical. I frankly believe they are a bunch of lazy w*nkers, who just DGAF.
--------------
P.S. I saw that "w*anker" got censored by the Flyertalk dirty-word filter. Is this really a forbidden word? How else to describe what the SAA Customer Service people must be doing during their work hours???
I have so many emails from them and so many ticket numbers---it is comical. I frankly believe they are a bunch of lazy w*nkers, who just DGAF.
--------------
P.S. I saw that "w*anker" got censored by the Flyertalk dirty-word filter. Is this really a forbidden word? How else to describe what the SAA Customer Service people must be doing during their work hours???
Oct 20, 22, 1:39 pm
#3
Join Date: Jul 2005
Posts: 1,035
Pre-bankruptcy/business rescue, I always found the US call centre (in Florida) to be quite helpful. I haven't tried them in years (see supra, bankrupt). But you could try them...
United States and Canada
Reservations:
Tel: 1-870-617-8342 United States
calls charged at local rate
Tel: 1-902-612-2438 Canada
calls charged at local rate
Group Reservations:
Email: [email protected]
Refunds:
Email: [email protected]
Voyager:
Email: [email protected]
Customer Care:
Email: [email protected]
United States and Canada
Reservations:
Tel: 1-870-617-8342 United States
calls charged at local rate
Tel: 1-902-612-2438 Canada
calls charged at local rate
Group Reservations:
Email: [email protected]
Refunds:
Email: [email protected]
Voyager:
Email: [email protected]
Customer Care:
Email: [email protected]
Oct 21, 22, 4:35 am
#4
Join Date: May 2020
Location: DXB and JNB
Programs: EK Plat; QR Gold
Posts: 471
Same experience as you....almost. I will always get a quick reply, either just an automated ticket number or a human that tells me that my request belongs to a different department (and then they kindly give me that department's contact information). This has been going on since March 2020.
I have so many emails from them and so many ticket numbers---it is comical. I frankly believe they are a bunch of lazy w*nkers, who just DGAF.
--------------
P.S. I saw that "w*anker" got censored by the Flyertalk dirty-word filter. Is this really a forbidden word? How else to describe what the SAA Customer Service people must be doing during their work hours???
I have so many emails from them and so many ticket numbers---it is comical. I frankly believe they are a bunch of lazy w*nkers, who just DGAF.
--------------
P.S. I saw that "w*anker" got censored by the Flyertalk dirty-word filter. Is this really a forbidden word? How else to describe what the SAA Customer Service people must be doing during their work hours???
Oct 21, 22, 5:26 am
#5
Original Poster
Join Date: Sep 2011
Programs: Thai, Cathay, Lufthansa, Delta, SPG, Hilton, IH, LHW
Posts: 273
Thanks for the list of email, but none of them would work.
For info, no reply from...
[email protected]
[email protected]
[email protected]
[email protected]
and the most impressive....
[email protected]
Put it simply, they don't care. I just wish Star Alliance would strip them of their membership and could start negotiations with Airlink!
I don't give them months to go....and would never book again with them expect if no choice and at very short notice...
For info, no reply from...
[email protected]
[email protected]
[email protected]
[email protected]
and the most impressive....
[email protected]
Put it simply, they don't care. I just wish Star Alliance would strip them of their membership and could start negotiations with Airlink!
I don't give them months to go....and would never book again with them expect if no choice and at very short notice...
Oct 21, 22, 5:48 am
#6
Join Date: May 2020
Location: DXB and JNB
Programs: EK Plat; QR Gold
Posts: 471
Thanks for the list of email, but none of them would work.
For info, no reply from...
[email protected]
[email protected]
[email protected]
[email protected]
and the most impressive....
[email protected]
Put it simply, they don't care. I just wish Star Alliance would strip them of their membership and could start negotiations with Airlink!
I don't give them months to go....and would never book again with them expect if no choice and at very short notice...
For info, no reply from...
[email protected]
[email protected]
[email protected]
[email protected]
and the most impressive....
[email protected]
Put it simply, they don't care. I just wish Star Alliance would strip them of their membership and could start negotiations with Airlink!
I don't give them months to go....and would never book again with them expect if no choice and at very short notice...
Oct 26, 22, 1:07 am
#7
Original Poster
Join Date: Sep 2011
Programs: Thai, Cathay, Lufthansa, Delta, SPG, Hilton, IH, LHW
Posts: 273
Try tweeting at them on @flySAA. They seem to be responding on there.
Oct 6, 23, 2:50 am
#8
Join Date: Jan 2012
Location: UK
Programs: BA Silver, SPG Gold, Hilton Silver, IHG Silver
Posts: 59
I have just tried to make a booking get an error with "Note: PayU payment failed. We are currently experiencing technical difficulties processing your request. please try again later."
Tried to email get a bounch back that the email inbox is full.
very bad experience so far.
Tried to email get a bounch back that the email inbox is full.
very bad experience so far.
Oct 6, 23, 2:27 pm
#9
Join Date: Apr 2010
Location: ORD
Programs: AA, UA, GE
Posts: 5,072
When I have had issues with airlines in South Africa, I have used an IP telephony app like Skype, Google Voice, etc. I have gotten better responses on the phone. But you may be on hold for a while. I do not know what the rates are in the UK but the US rates per minute to South Africa are in the range of $0.13 to $0.17 for land lines, cell numbers, etc. South Africa toll free numbers are $0.12.
Oct 6, 23, 2:34 pm
#10
Join Date: Jan 2012
Location: UK
Programs: BA Silver, SPG Gold, Hilton Silver, IHG Silver
Posts: 59
I phoned the UK SAA number up and someone picked up quickly, They were aware of the ongoing problem with making payments on the website and said they needed to send me a payment link to pay.
I payed and then 10 minutes later the e-tickets came through, They must be losing loads of bookings because people can't pay. I was just about to give up and book with another airline. In this day and age it is not acceptable to have a poorly built website that is not kept up to date or does not work.
I payed and then 10 minutes later the e-tickets came through, They must be losing loads of bookings because people can't pay. I was just about to give up and book with another airline. In this day and age it is not acceptable to have a poorly built website that is not kept up to date or does not work.
