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Anyone has access to fare rules?
I cannot seem to find the fare rules on the website nor is it on the PDF eticket.
Does anyone have access to the fare rules if I give you the PNR? I tried to call SAA USA # but I keep on getting busy signals. Our upcoming May trip to Africa has been thrown in disarray so we probably need to cancel or reschedule our Inter-Africa SAA flights :( |
Your e-ticket will have the fare basis, go to SAA website and make a dummy booking for the same route and see if you can get it to use the same fare basis, the rules will then be available.
Alternatively you can also use ITA matrix which would have greater flexibility on trying to show a specific fare basis. |
If you post your exact fare basis, we can give you the fare rules.
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Actually, I needed the same help
Fare basis is KOW4Z For a flight from JNB to SZK and back I recall it was refundable, but I can't find any proof of that and SAA customer service is now impossible to reach |
Originally Posted by mrandery
(Post 32327928)
Actually, I needed the same help
Fare basis is KOW4Z For a flight from JNB to SZK and back I recall it was refundable, but I can't find any proof of that and SAA customer service is now impossible to reach CANCELLATIONS ANY TIME CANCELLATIONS PERMITTED. NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING. A REFUND WILL BE MADE TO AN AMOUNT EQUAL TO THE UNUSED PORTION OF THE TICKET LESS ADMINISTRATION FEE AND APPLICABLE VAT. --- REFUND THE FARE LESS THE SECTORS ALREADY TRAVELLED. --- IF PASSENGER REQUESTS REFUND AFTER PASSENGER NO SHOWS ON FLIGHT BOOKED THE TICKETED SECTOR ON WHICH THE PASSENGER NO SHOWED ON IS NON- REFUNDABLE. --- WAIVED FOR ILLNESS OR DEATH OF PASSENGER OR FAMILY MEMBER. NOTE- WAIVERS MUST BE EVIDENCED BY DEATH CERTIFICATE OR MEDICAL CERTIFICATE. ---- THE YQ CARRIER IMPOSED FEES ARE REFUNDABLE. REFUND OF UNUSED TAXES PAID TO THIRD PARTIES PERMITTED. CHANGES ANY TIME CHANGES PERMITTED. NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING. CHANGES PERMITTED SUBJECT TO THE APPLICABLE BOOKING CLASS BEING AVAILABLE. IF THE APPLICABLE BOOKING CLASS IS NOT AVAILABLE UPGRADE PERMITTED TO ANY HIGHER FARE OR CABIN. ---- IF CHANGES ARE MADE TO THE FIRST TICKETED FLIGHT COUPON THE ITINERARY- MUST BE REPRICED USING CURRENT FARES AT TIME OF CHANGE. ---- IF PASSENGER NO SHOWS ON FLIGHT BOOKED - CHANGES PERMITTED FREE OF CHARGE ON DAY OF DEPARTURE ONLY. PASSENGER IS ALLOWED TO NO-SHOW AND TRAVEL ON INITIAL DAY OF DEPARTURE WITHOUT ANY PENALTY. IF PASSENGER NO SHOWS AND REQUESTS AFTER DEPARTURE TO BE REBOOKED FOR ANOTHER DATE THEN THE PASSENGER FORFEITS THE TICKETED SECTOR ON WHICH THE PASSENGER NO-SHOWED. ---- WAIVED FOR ILLNESS OR DEATH OF PASSENGER OR FAMILY MEMBER. NOTE- WAIVERS MUST BE EVIDENCED BY DEATH CERTIFICATE OR MEDICAL CERTIFICATE. ---- REVALIDATION/REISSUE MUST BE MADE WITHIN 72 HOURS AFTER CHANGE OF RESERVATION BUT NOT LATER THAN DEPARTURE OF THE ORIGINAL FLIGHT BEING CHANGED. IF NOT DONE WITHIN 72 HOURS TICKET WILL ONLY BE VALID FOR REFUND OR NOT APPLICABLE AT ALL. ---- CHANGE CAN BE DONE IN SAME OR HIGHER BOOKING CLASS. THE FARE MUST BE EQUAL OR HIGHER THAN THE PREVIOUS FARE. WHEN A CHANGE RESULTS IN A LOWER FARE NO CREDIT/REFUND OF THE RESIDUAL AMOUNT WILL BE MADE. ALL RULE PROVISIONS OF THE NEW TICKETED FARE MUST BE ADHERED TO. ---- VOLUNTARY CHANGES BEFORE DEPARTURE OF THE FIRST TICKETED FLIGHT SEGMENT WILL BE SUBJECT TO ANY FARE DIFFERENCE APPLICABLE TO THE NEW DATE OF TRAVEL. ---- EMDS NOT PERMITTED FOR FURTHER TRANSPRTATION. ---- REROUTING PERMITTED. ---- STANDBY NOT PERMITTED. ---- ANY SA OPERATED FLIGHT AND/SA FLIGHT OPERATED BY SA EXPRESS/AIRLINK MAY BE INTERCHANGEABLE WITH EACH OTHER STILL ADHERING TO THE PENALTY CONDITIONS. |
Much appreciated - now I can get my money back!
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Originally Posted by mrandery
(Post 32327992)
Much appreciated - now I can get my money back!
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Originally Posted by pomkiwi
(Post 32328979)
Good luck getting a refund from SAA either via the website or call centre. It is likely you will need to claim a refund from your credit card company by disputing the charge (on the basis that the service has not been provided)
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I am getting it from Amex.
I cancelled the flight on the SAA website in early March, but did not receive a refund or even acknowlegdement that it was cancelled. Amex said I would get the money back without issue if I could show it was cancellable - may have been a problem/delayed if it was not. |
Originally Posted by LondonElite
(Post 32328991)
Agreed. I think SAA is going to be exceptionally difficult!
They've stopped answering the phone and an email to them results in a "could not deliver - mailbox is full" error. |
Originally Posted by mrandery
(Post 32330507)
I am getting it from Amex.
I cancelled the flight on the SAA website in early March, but did not receive a refund or even acknowlegdement that it was cancelled. Amex said I would get the money back without issue if I could show it was cancellable - may have been a problem/delayed if it was not. |
I ended up doing a chargeback on my AMEX biz Plat for the SAA itinerary. Showed up within 3-4 days of doing the chargeback. Hopefully SAA doesn't dispute it since I've provided documentation proof to AMEX that SAA has canceled/suspended part of my itinerary.
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Thanks for reporting back.
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Hello,
Just to come back to the original question, does anyone know of a way to get the fare basis with only the PNR? Trying to look up the fare rules for an SAA ticket for my father in law, but his confirmation only gives the PNR. I've tried to look on flysaa.com, as well as opening the record on LOT and egyptair (which in the past has been useful for other things) but no luck getting a fare basis. Someone previously posted to look on matrix, but I suspect this might not work because 1) one of the flights is already cancelled so won't even be visible in matrix and 2) matrix would only give the current fare basis on offer. I think what matters is the fare basis on the day that the ticket was bought. On the other hand, does anyone know what the "usual" refund rules for a D fare are? Or does it vary enough that no general statement can be made? Anyway I think its all academic because SA won't be giving out money anytime soon, but I promised I'd look into it. |
Originally Posted by purch
(Post 32475440)
Hello,
Just to come back to the original question, does anyone know of a way to get the fare basis with only the PNR? Trying to look up the fare rules for an SAA ticket for my father in law, but his confirmation only gives the PNR. I've tried to look on flysaa.com, as well as opening the record on LOT and egyptair (which in the past has been useful for other things) but no luck getting a fare basis. Someone previously posted to look on matrix, but I suspect this might not work because 1) one of the flights is already cancelled so won't even be visible in matrix and 2) matrix would only give the current fare basis on offer. I think what matters is the fare basis on the day that the ticket was bought. On the other hand, does anyone know what the "usual" refund rules for a D fare are? Or does it vary enough that no general statement can be made? Anyway I think its all academic because SA won't be giving out money anytime soon, but I promised I'd look into it. They may have changed the fare conditions for a D fare, but I think your best bet is to see if you can find a D fare on ITA matrix and see the current conditions (and assume they are still the same). If you have an Expert Flyer subscription you can look up the conditions for any fare (but only the current ones, I think). My own EF subscription is 'dormant' at the moment until I can start flying again, so I'm afraid I can't help. I agree with your statement that it's probably academic because of the 'financial status' of SAA. |
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