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Need advice on dealing with “denied boarding” on South African Airways

Need advice on dealing with “denied boarding” on South African Airways

Old Jan 11, 20, 11:20 am
  #1  
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Join Date: Feb 2005
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Need advice on dealing with “denied boarding” on South African Airways

Bumping this very old thread.

We are flying SAA JFK to/from JNB. I read online SAA routinely over books and bumps folks. Hopefully we don't involuntarily get bumped.

Question: if we volunteer and get selected for the bump on the JNB to JFK return leg, where can we use the denied boarding compensation $? I assume it is airline money and not real cash. We live in the USA so don't anticipate flying on SAA metal anytime after this trip. Can SAA money be used on other *A carrier such as United? If yes, what is the process for booking *A carrier using SAA denied boarding compensation.

Thanks in advance for the feedback.
miles_navigator is offline  
Old Jan 11, 20, 11:33 am
  #2  
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Unless proven otherwise, I would assume that VDB compensation will be paid as a voucher that can only be used for SAA. It might work also for SAA's regional affiliate and a SAA marketed flight (codeshare) ticketed on SAA ticket stock *might* work, but if it matters, IMO you should assume no regardless of what the GA might tell you orally.

BTW, I'd also be concerned about the potential future value of a SAA voucher if SAA ceases operations due to financial difficulties.

OTOH, in some countries you can get cash or a check/direct deposit/general gift card for a VDB/IDB, so that could be an option that would work for you, although these amounts tend to be lower than what would be paid in the form of an airline voucher.
MSPeconomist is offline  
Old Jan 15, 20, 12:14 pm
  #3  
 
Join Date: Jul 2005
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Originally Posted by miles_navigator View Post
routinely over books and bumps folks.
"[R]outinely" - huh? In nearly 20 years of flying JFK-JNB, ATL-JNB/CPT and IAD-JFK (Business and Economy, paid SAA ticket stock, paid then-DL-affiliation ticket stock, award tickets, alone and in groups, assigned seats months in advance, no assigned seats at check-in), I've NEVER experienced gate staff at either end of these routes calling for volunteers or involuntarily bumping folks.

Given SAA's financial woes, I'd pass on volunteering.
jsnydcsa is offline  
Old Jan 20, 20, 9:46 pm
  #4  
 
Join Date: May 2003
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Based in JNB and flown hundreds of SAA flights local, regional, international. The routine overbooking just doesn't happen.
Wish it did (as you can see by my user name).

OTOT, I have seen it with some of the SAA LCC's, but these seemed more invol DB, again, never heard them asking for volunteers like is standard in the U.S
DBCme is offline  

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