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mediocre business class catering on domestic routes

mediocre business class catering on domestic routes

Old Jan 4, 18, 9:53 am
  #1  
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Thumbs down mediocre business class catering on domestic routes

I've flown SA a few dozen times over the last few years and have usually been reasonably satisfied, but was shocked how mediocre the catering was on a recent JNB-CPT flight in business class:

After about 45min into the flight I was presented with the following "lunch":

- a tiny, soggy bread roll
- a cheap, processed slice of ham and cheddar
- a few tasteless pieces of fruit

Most airlines would be ashamed to serve that in economy class, let alone business class.

But oh well, I figured I could at least enjoy a glass of champagne or wine. Wrong.

Apparently SA has introduced a (new?) policy whereby it only serves alcoholic beverages on afternoon and evening flights. Or to be more precise: on flights with a scheduled departure time after 11a.m.

I could sort of see the point of not serving hard liquor in the early morning, but refusing to serve a glass of wine with "lunch" at 12p.m. ?!?

Without exaggerating, this was the most mediocre business class catering I've experienced during my last few hundred flights.
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Old Jan 6, 18, 10:12 am
  #2  
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I remember the days when they would serve a full hot dinner on BFN-JNB flights. Flying time not even one hour.

Johan
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Old Jan 6, 18, 11:07 am
  #3  
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Originally Posted by johan rebel View Post
I remember the days when they would serve a full hot dinner on BFN-JNB flights. Flying time not even one hour.

Johan
Well, the sad part is that such service didn't only exist "in the good old days".

It's only 3-4 years ago that I received a hot dinner on DUR-JNB (which is ~10min longer).

I didn't even necessarily expect a hot meal, but something that would at least be comparable to a wrapped sandwich you'd find in many airport news stands.

And the lack of a proper drinks service on a ~2h flight is just inexcusable IMHO.
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Old Jan 11, 18, 8:39 pm
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Yes it is truly dreadful, I have left SAA for good and now fly BA/Comair domestically and boy oh boy what a delight !
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Old Jan 4, 19, 1:48 pm
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Interesting. I recently flew JNB-CPT and CPT-JNB in the afternoon and was pleasantly surprised by the hot meals on both flights though beef served on JNB-CPT (the first photo) was a little tough.
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Old Jan 4, 19, 2:45 pm
  #6  
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Originally Posted by NewbieRunner View Post
Interesting. I recently flew JNB-CPT and CPT-JNB in the afternoon and was pleasantly surprised by the hot meals on both flights though beef served on JNB-CPT (the first photo) was a little tough.
Just out of curiousity: What time did your flights depart?

Food and drinks have generally been reasonably good on dinner flights - it's just the late morning / lunch flights where catering has been absolutely mediocre IME.
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Old Jan 4, 19, 3:04 pm
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Originally Posted by Jasper2009 View Post
Just out of curiousity: What time did your flights depart?

Food and drinks have generally been reasonably good on dinner flights - it's just the late morning / lunch flights where catering has been absolutely mediocre IME.
Not exactly dinner flights.
JNB-CPT 13:55 departure
CPT-JNB 16:45 departure
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Old Jan 5, 19, 12:35 pm
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Originally Posted by Jasper2009 View Post
I've flown SA a few dozen times over the last few years and have usually been reasonably satisfied, but was shocked how mediocre the catering was on a recent JNB-CPT flight in business class:

After about 45min into the flight I was presented with the following "lunch":

- a tiny, soggy bread roll
- a cheap, processed slice of ham and cheddar
- a few tasteless pieces of fruit

Most airlines would be ashamed to serve that in economy class, let alone business class.

But oh well, I figured I could at least enjoy a glass of champagne or wine. Wrong.

Apparently SA has introduced a (new?) policy whereby it only serves alcoholic beverages on afternoon and evening flights. Or to be more precise: on flights with a scheduled departure time after 11a.m.

I could sort of see the point of not serving hard liquor in the early morning, but refusing to serve a glass of wine with "lunch" at 12p.m. ?!?

Without exaggerating, this was the most mediocre business class catering I've experienced during my last few hundred flights.
For 2 hour flight still better food than Air Canada (imo)
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Old Jan 5, 19, 12:40 pm
  #9  
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Originally Posted by cooleddie View Post
For 2 hour flight still better food than Air Canada (imo)
Hm, I would have to strongly disagree with that.

You get a small salad, a choice between two proper hot main courses and a dessert on 2h long flights in AC business class. Along with a full bar service any time of the day.

I don't see how a tiny, soggy role with a slice of processed ham and cheese along with a limited selection of non-alcoholic drinks is better than that.

(On afternoon/evening flights, SA is slightly better than AC IMO, but SA's late morning / lunch offering is just pathetic IMO).
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