Linking Two Separate Bookings
#1
Original Poster
Join Date: Mar 2013
Posts: 107
Linking Two Separate Bookings
Hi there,
I was wondering whether it's possible for two separate SA bookings to be linked together. I'm booked on an SA itinerary that is supposed to arrive in JNB around 5:00pm, and a separate itinerary booked to leave JNB (back to LHR) on SA236 at 8:30. Unfortunately it was not possible to book these two separate itineraries together on one booking, so I thought I would call in to the call center to have them link the two bookings.
I received a fairly stern warning that linking the bookings was impossible, notwithstanding the fact that the incoming and outgoing flights from JNB are both SA flights. I was somewhat surprised as I haven't really had too many problems doing this on other carrier -- however, if that's the policy, that's the policy. Still, thought I would ask here first to see if I got the correct information and/or if there is anything else I should consider doing. If it matters, I'm Star Alliance Gold (Air Canada).
Thanks very much.
I was wondering whether it's possible for two separate SA bookings to be linked together. I'm booked on an SA itinerary that is supposed to arrive in JNB around 5:00pm, and a separate itinerary booked to leave JNB (back to LHR) on SA236 at 8:30. Unfortunately it was not possible to book these two separate itineraries together on one booking, so I thought I would call in to the call center to have them link the two bookings.
I received a fairly stern warning that linking the bookings was impossible, notwithstanding the fact that the incoming and outgoing flights from JNB are both SA flights. I was somewhat surprised as I haven't really had too many problems doing this on other carrier -- however, if that's the policy, that's the policy. Still, thought I would ask here first to see if I got the correct information and/or if there is anything else I should consider doing. If it matters, I'm Star Alliance Gold (Air Canada).
Thanks very much.
#3
Company Representative, SAA
Join Date: Feb 2016
Location: Plantation, FL
Posts: 20
Hi there,
I was wondering whether it's possible for two separate SA bookings to be linked together. I'm booked on an SA itinerary that is supposed to arrive in JNB around 5:00pm, and a separate itinerary booked to leave JNB (back to LHR) on SA236 at 8:30. Unfortunately it was not possible to book these two separate itineraries together on one booking, so I thought I would call in to the call center to have them link the two bookings.
I received a fairly stern warning that linking the bookings was impossible, notwithstanding the fact that the incoming and outgoing flights from JNB are both SA flights. I was somewhat surprised as I haven't really had too many problems doing this on other carrier -- however, if that's the policy, that's the policy. Still, thought I would ask here first to see if I got the correct information and/or if there is anything else I should consider doing. If it matters, I'm Star Alliance Gold (Air Canada).
Thanks very much.
I was wondering whether it's possible for two separate SA bookings to be linked together. I'm booked on an SA itinerary that is supposed to arrive in JNB around 5:00pm, and a separate itinerary booked to leave JNB (back to LHR) on SA236 at 8:30. Unfortunately it was not possible to book these two separate itineraries together on one booking, so I thought I would call in to the call center to have them link the two bookings.
I received a fairly stern warning that linking the bookings was impossible, notwithstanding the fact that the incoming and outgoing flights from JNB are both SA flights. I was somewhat surprised as I haven't really had too many problems doing this on other carrier -- however, if that's the policy, that's the policy. Still, thought I would ask here first to see if I got the correct information and/or if there is anything else I should consider doing. If it matters, I'm Star Alliance Gold (Air Canada).
Thanks very much.
Thank you for choosing South African Airways.
We see that you've already contacted our Customer Call Center to request assistance with this, and it seems they've correctly advised that we're unable to "link" two separate bookings, even when both contain SAA flights.
In order to see if we're able to offer another option, can you please (via private message) send us your reservation details - reference number, name on reservation, etc.)
Once again thank you for choosing South African Airways.
South African Airways - North America
1 (800) 722-9675
#4
Join Date: Dec 2007
Location: Johannesburg
Programs: QRPC Plat, Hyatt Globalist, Hilton Diamond, IHg Diamond Amb, Sixt Diamond, Avis Pres, AmexCenturion
Posts: 488
The information provided by the call centre is incorrect. Amadeus allows for two separate PNR's to be linked "in conjunction with" and they therefore can link the two separate bookings which you have.
The system purposefully allows for this where passengers have revenue and non revenue PNR's. I have a list of competent people at SAA who are able to do this in a heartbeat.
The system purposefully allows for this where passengers have revenue and non revenue PNR's. I have a list of competent people at SAA who are able to do this in a heartbeat.
#5
Original Poster
Join Date: Mar 2013
Posts: 107
FlySAAUSA -- thanks very much for the offer. I've sent you a message.
SAWorldVoyager -- many thanks to you as well. If things don't go well with FlySAAUSA, I may reach out to you for that list as well!
#6
Join Date: Dec 2009
Location: New York, NY
Programs: AA Gold. UA Silver, Marriott Gold, Hilton Diamond, Hyatt (Lifetime Diamond downgraded to Explorist)
Posts: 6,776
Linking two PNRs is one thing but not the same as having 1 single PNR. Same can be said for the benefits of linked vs single PNRs. Some airlines will treat two PNRs better than others. Some will send baggage all the way through and some won't. Some will protect you in the case of misconnect or IRROPS and other will not.
Last edited by Yoshi212; Aug 18, 2016 at 11:15 am Reason: now=not
#7
Original Poster
Join Date: Mar 2013
Posts: 107
Linking two PNRs is one thing but now the same as having 1 single PNR. Same can be said for the benefits of linked vs single PNRs. Some airlines will treat two PNRs better than others. Some will send baggage all the way through and some won't. Some will protect you in the case of misconnect or IRROPS and other will not.