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seat on SA operated AC booked JNB/LHR in J

seat on SA operated AC booked JNB/LHR in J

Old May 26, 16, 9:12 pm
Original Poster
Join Date: Feb 2002
Posts: 3,480
seat on SA operated AC booked JNB/LHR in J

Hi there-

Anyway for us to get a seat on operating flight SA234 booked as AC6853?
We are booked in P class on AC. That is discounted business class.
I am a Star Gold.
I've had no luck with SA or AC call centres.
chuck1 is offline  
Old May 27, 16, 10:31 am
Join Date: Mar 2016
Location: CPT,AMS
Posts: 4,073
What did SA call center told you?
Ditto is online now  
Old May 27, 16, 12:48 pm
Original Poster
Join Date: Feb 2002
Posts: 3,480
SA call centre said they can't do it on a ticket issued on 014 stock.
That seems odd. It's a business class ticket. I have gotten seat assignments several times booking UA coded SA operated flights in business IAD-JNB. Not sure what the problem is with SA/AC.
chuck1 is offline  
Old May 28, 16, 3:38 am
Join Date: Nov 2012
Location: BGI (ex-YYC, YYZ)
Programs: AC*G-E100K (once again)
Posts: 1,596
That's a lie. I've done this route many times with no issues on seat assignments. The trick is the AC reference code is different from SA.

First, you need to find the SA booking reference code. This can be done by calling air Canada and providing your AC reference number, or calling SAA and indicating which flight you are on.

Then call the SAA USA reservations to get your seat assigned.
cooleddie is offline  
Old May 31, 16, 2:29 pm
Company Representative, SAA
Join Date: Feb 2016
Location: Plantation, FL
Posts: 20
Hello Chuck1:

Thank you for choosing South African Airways.

If you're still in need of assistance with this issue, please send a private message to this handle (FlySAAUSA), providing your SAA record locator, or your flight number, date, and full name. We will look into the issue to see how we're able to assist.

Thank you.
South African Airways - North America
1 (800) 722-9675
FlySAAUSA is offline  
Old Jul 9, 16, 5:28 am
Join Date: Jan 2009
Location: London & Sonoma CA
Programs: UA 1K(until 2022), MM *G for life, Hertz PC, BAEC Silver
Posts: 8,956
I've found the US call center more useful than the UK one. Perhaps you just got a rogue or misinformed agent.
lhrsfo is offline  

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