SAA management improvement points
Few things I noticed that SAA can fix right away (low lying fruit)
1. Introduce more codeshares and fares that partner with carriers. For example, when one searches a flight from TPE-JNB, nothing comes up. Instead, there is a connecting flight on Cathay Pacific that comes up. Search another date and there is a 15 hour connection with EVA Air. Why? SAA should partner with EVA Air (Star Alliance) to get a proper fare going. SAA can really increase ridership and sales by establishing proper fares to connecting destinations and codeshare flights with their Star Alliance partners. 2. Introduce more flights to destinations that do not require a visa - for South Africans and for the foreign national of the destination. It baffles me how SAA flies to destinations where visa is required for both countries (e.g. Beijing, Abu Dhabi). It's much easier to sell a ticket to people where there are no visa restrictions for both outbound passengers and inbound passengers. 3. Get a better grip on sales and revenue management - It always appears to me that SAA is losing the war on revenue management against other airlines. For example, flew LHR-JNB last week on SAA - it was not full. Yet SAA is always priced high. They need to ramp this up and increase ridership. The game isn't about providing the best service, but about providing the best ticket option. 4. Get premium economy class - It baffles me why there are so many business class seats but no premium economy. Most SAA foreign destinations are long-haul and there would be a market for premium economy. |
Originally Posted by cooleddie
(Post 25863763)
Few things I noticed that SAA can fix right away (low lying fruit)
1. Introduce more codeshares and fares that partner with carriers. For example, when one searches a flight from TPE-JNB, nothing comes up. Instead, there is a connecting flight on Cathay Pacific that comes up. Search another date and there is a 15 hour connection with EVA Air. Why? SAA should partner with EVA Air (Star Alliance) to get a proper fare going. SAA can really increase ridership and sales by establishing proper fares to connecting destinations and codeshare flights with their Star Alliance partners. 2. Introduce more flights to destinations that do not require a visa - for South Africans and for the foreign national of the destination. It baffles me how SAA flies to destinations where visa is required for both countries (e.g. Beijing, Abu Dhabi). It's much easier to sell a ticket to people where there are no visa restrictions for both outbound passengers and inbound passengers. 3. Get a better grip on sales and revenue management - It always appears to me that SAA is losing the war on revenue management against other airlines. For example, flew LHR-JNB last week on SAA - it was not full. Yet SAA is always priced high. They need to ramp this up and increase ridership. The game isn't about providing the best service, but about providing the best ticket option. 4. Get premium economy class - It baffles me why there are so many business class seats but no premium economy. Most SAA foreign destinations are long-haul and there would be a market for premium economy. |
Originally Posted by cooleddie
(Post 25863763)
1. Introduce more codeshares and fares that partner with carriers. For example, when one searches a flight from TPE-JNB, nothing comes up. Instead, there is a connecting flight on Cathay Pacific that comes up. Search another date and there is a 15 hour connection with EVA Air. Why? SAA should partner with EVA Air (Star Alliance) to get a proper fare going. SAA can really increase ridership and sales by establishing proper fares to connecting destinations and codeshare flights with their Star Alliance partners.
Originally Posted by cooleddie
(Post 25863763)
2. Introduce more flights to destinations that do not require a visa - for South Africans and for the foreign national of the destination. It baffles me how SAA flies to destinations where visa is required for both countries (e.g. Beijing, Abu Dhabi). It's much easier to sell a ticket to people where there are no visa restrictions for both outbound passengers and inbound passengers.
Originally Posted by cooleddie
(Post 25863763)
3. Get a better grip on sales and revenue management - It always appears to me that SAA is losing the war on revenue management against other airlines. For example, flew LHR-JNB last week on SAA - it was not full. Yet SAA is always priced high. They need to ramp this up and increase ridership. The game isn't about providing the best service, but about providing the best ticket option.
Originally Posted by cooleddie
(Post 25863763)
4. Get premium economy class - It baffles me why there are so many business class seats but no premium economy. Most SAA foreign destinations are long-haul and there would be a market for premium economy.
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Originally Posted by evanb
(Post 25867250)
SAA has an extensive codeshare network. It cannot codeshare to any destination in Taiwan since South Africa no longer has an official diplomatic relationship with Taiwan, and therefore doesn't have a Bilateral Air Services Agreement anymore.
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Originally Posted by cooleddie
(Post 25872730)
They don't need to codeshare if they don't want to. BR (Eva Air) is part of Star Alliance, and they can partner up with them on fares instead of relying on Cathay Pacific to do the connecting flight.
SA can and do offer interline tickets with China Airlines, Cathay Pacific, Dragonair, EVA Air and Hong Kong Airlines from Hong Kong to Taipei. They cannot legally codeshare with any airline between Hong Kong and Taipei. |
A few suggestions on improvement opportunities that I would add, more targeted towards the in-flight service:
- Replace J pillows more often. The J pillows on recent flights were very lumpy and clearly showing their age. - More substantial meals and in-flight snack option. For an 11+ hour flight, there is usually ~9 hours between meal services. The meals in J were generally quite tasty, but some of the portions were small and I found myself hungry between meal services (as an example, I had the "rack of lamb" on a recent JNB-FRA, which was only literally only 2 chops and 2-3 bites of meat). - Would also suggest at least having a snack basket available between meal services. If someone is able to sleep the full time between meal services, then they likely won't need a mid-flight snack. But for those that may not be sleeping for the full duration, the ~9 hours between services is a long time, it's likely that you'll get quite hungry. - Proactively offer water service between meal services. I find the SAA crew tends to disappear and/or hide in the galley in between meal services. Would be nice if they could do the rounds with water occasionally for pax who aren't sleeping between meals. |
Originally Posted by gcashin
(Post 25979857)
More substantial meals and in-flight snack option. For an 11+ hour flight, there is usually ~9 hours between meal services. The meals in J were generally quite tasty, but some of the portions were small and I found myself hungry between meal services (as an example, I had the "rack of lamb" on a recent CPT-FRA, which was only literally only 2 chops and 2-3 bites of meat).
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Originally Posted by evanb
(Post 25980542)
How recent are we talking here? I don't believe SA has flown CPT-FRA for nearly a decade (October 2008 to be precise)!
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Originally Posted by evanb
(Post 25867250)
The calculus that an airline must make with respect to premium economy is whether premium economy will cannibalize business class passengers or economy class passengers (basically, will travelers trade down more than trading up, or vice versa).
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Originally Posted by lowfareair
(Post 25981495)
There is the other trade-off of losing customers to competitors from not offering PE. As of now their European competitors and Cathay (HKG/Asia) all offer PE. DL is rumored to be introducing true PE on their int'l fleet in the next 2-3 years.
BA, VS, AF, LH offer premium economy KL, LX, TK, EK, EY, ET, QR, KQ and SA don't offer premium economy There is a lot more capacity in the latter group than the former group. |
Having just flown SA from LHR to CPT via JNB and return in J, my simple observation would be that there are legion little things management could do to improve the overall experience- such as introduce consistent standards, whether in seats, service or ground support. Basically SA struck me as friendly chaos with good food and wine. Traveling on three widebodies we had three different seats, with the most comfortable beds reserved for the domestic hop. Service was uniformly friendly and shambolic. JNB was organised chaos: a domestic transfer required a further security check and four passport scans. Both the CPT and JNB lounges had half their coffee machines out of order.
I liked my trip on SA but it became obvious very quickly why it's losing money and market share. |
Originally Posted by evanb
(Post 25982617)
Between South Africa and Europe, you'll find
BA, VS, AF, LH offer premium economy KL, LX, TK, EK, EY, ET, QR, KQ and SA don't offer premium economy There is a lot more capacity in the latter group than the former group. BA, VS, AF, LH offer PE KL, LX, TK, SA don't. I would argue that capacity there is very close, or even that the first group outweighs the second. And for many people travelling on business (key target market for PE) then a direct flight is mandated due to time pressure. |
Originally Posted by Stewie Mac
(Post 25983032)
But if you make that into a comparison of *direct* flights you get:
BA, VS, AF, LH offer PE KL, LX, TK, SA don't. I would argue that capacity there is very close, or even that the first group outweighs the second. And for many people travelling on business (key target market for PE) then a direct flight is mandated due to time pressure. |
Originally Posted by lhrsfo
(Post 25982897)
Traveling on three widebodies we had three different seats, with the most comfortable beds reserved for the domestic hop.
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Originally Posted by Stewie Mac
(Post 25983032)
And for many people travelling on business (key target market for PE) then a direct flight is mandated due to time pressure.
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