Upgrades at SLH

Old May 24, 21, 1:58 pm
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Upgrades at SLH

The T & C for Hyatt/SLH say you are entitled to an upgrade if availability. In practice, are people getting these?
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Old May 25, 21, 9:43 am
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Yes, one category upgrade, if available. So it's different from Globalist upgrades at Hyatt, where you might get multilevel upgrades.
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Old May 25, 21, 2:36 pm
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Originally Posted by trey View Post
The T & C for Hyatt/SLH say you are entitled to an upgrade if availability. In practice, are people getting these?
2 out of 5 stays no upgrade.
worst experience and not recommended:
The Plymouth South Beach (SLH) - REVIEW - MASTER THREAD
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Old Oct 18, 21, 4:54 pm
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i am guessing that suite upgrade awards do not work at any SLH hotels booked through Hyatt?
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Old Oct 18, 21, 5:41 pm
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Originally Posted by xooz View Post
i am guessing that suite upgrade awards do not work at any SLH hotels booked through Hyatt?
I have never gotten one but I have been able to pay for upgrades from points bookings.
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Old Oct 19, 21, 3:37 am
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Originally Posted by xooz View Post
i am guessing that suite upgrade awards do not work at any SLH hotels booked through Hyatt?
correct, TSU are not valid at SLH.
I have also contacted the hotel directly in advance and paid cash for an upgrade on an award stay. The cash part however will not earn points.
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Old Jan 2, 22, 7:06 pm
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Past 3 stays yes. You may need to ask.
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Old Jan 4, 22, 2:43 am
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I've had a 3/3 success for the one category upgrade. Didn't need to ask for it on any occasion.

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Old Feb 10, 22, 2:05 pm
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Originally Posted by ZurichTravels View Post
I've had a 3/3 success for the one category upgrade. Didn't need to ask for it on any occasion.
Wow! May I inquire where? I'm personally zero for three (albeit all in London...)
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Old Feb 10, 22, 2:23 pm
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3/5 for me.

yes in „Le Cep“ Beaune, France; Grand Bellevue Gstaad, Switzerland; Palazzo Vecchietti, Firenze, Italy. All fantastic stays, not only because of the upgrade.

No in Ambassador Zurich (good), and Plymouth South Beach Miami (most disappointing stay)

I have posted reviews of all stays.

Last edited by 59Impala; Feb 10, 22 at 2:31 pm
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Old Feb 11, 22, 10:24 pm
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Interesting that there does seem to be some considerable success with at least 1 category upgrades for Hyatt Elites at SLH.

That gives me hope that our future stay at SLH in Vienna (Hotel Altstadt) should yield an upgrade as well. Though this stay would be booked under SLH and I have Indulged status (their highest) which I hope would best my measly Hyatt Discoverist status, plus direct booking with SLH was a fair bit cheaper again (~60€ per night). YMMV.
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Old Feb 11, 22, 10:31 pm
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Originally Posted by demue View Post
Interesting that there does seem to be some considerable success with at least 1 category upgrades for Hyatt Elites at SLH.

That gives me hope that our future stay at SLH in Vienna (Hotel Altstadt) should yield an upgrade as well. Though this stay would be booked under SLH and I have Indulged status (their highest) which I hope would best my measly Hyatt Discoverist status, plus direct booking with SLH was a fair bit cheaper again (~60€ per night). YMMV.
mind you will not get Hyatt credits if not booked via Hyatt, but presume you know that having highest SLH status.
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Old Feb 13, 22, 5:08 am
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Originally Posted by 59Impala View Post
mind you will not get Hyatt credits if not booked via Hyatt, but presume you know that having highest SLH status.
Yes, thanks for the reminder. Hyatt had a fair bit higher rate and somehow one of the nights needed wasn't available, so we gave it a pass. We only stay at very few, select Hyatt properties so we have never been able to acquire high status or lots of points. I think I topped out at Explorist in the past.
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Old Apr 13, 22, 2:05 pm
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update: 4/6 stays so far, added Chateau d‘Ouchy, Switzerland.

Originally Posted by trey View Post
The T & C for Hyatt/SLH say you are entitled to an upgrade if availability. In practice, are people getting these?


Originally Posted by 59Impala View Post
3/5 for me.

yes in „Le Cep“ Beaune, France; Grand Bellevue Gstaad, Switzerland; Palazzo Vecchietti, Firenze, Italy. All fantastic stays, not only because of the upgrade.

No in Ambassador Zurich (good), and Plymouth South Beach Miami (most disappointing stay)

I have posted reviews of all stays.
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Old Apr 16, 22, 12:10 am
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Got upgraded (as well as all other Hyatt/SLH benefits) at Galleria Vik Milano as well as Grandhotel Victoria Menaggio.
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