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-   -   Upgrades at SLH (https://www.flyertalk.com/forum/small-luxury-hotels-slh/2040912-upgrades-slh.html)

trey May 24, 21 1:58 pm

Upgrades at SLH
 
The T & C for Hyatt/SLH say you are entitled to an upgrade if availability. In practice, are people getting these?

Fims May 25, 21 9:43 am

Yes, one category upgrade, if available. So it's different from Globalist upgrades at Hyatt, where you might get multilevel upgrades.

59Impala May 25, 21 2:36 pm


Originally Posted by trey (Post 33275738)
The T & C for Hyatt/SLH say you are entitled to an upgrade if availability. In practice, are people getting these?

2 out of 5 stays no upgrade.
worst experience and not recommended:
https://www.flyertalk.com/forum/smal...er-thread.html

xooz Oct 18, 21 4:54 pm

i am guessing that suite upgrade awards do not work at any SLH hotels booked through Hyatt?

Tonyr4 Oct 18, 21 5:41 pm


Originally Posted by xooz (Post 33655652)
i am guessing that suite upgrade awards do not work at any SLH hotels booked through Hyatt?

I have never gotten one but I have been able to pay for upgrades from points bookings.

59Impala Oct 19, 21 3:37 am


Originally Posted by xooz (Post 33655652)
i am guessing that suite upgrade awards do not work at any SLH hotels booked through Hyatt?

correct, TSU are not valid at SLH.
I have also contacted the hotel directly in advance and paid cash for an upgrade on an award stay. The cash part however will not earn points.

erik123 Jan 2, 22 7:06 pm

Past 3 stays yes. You may need to ask.

ZurichTravels Jan 4, 22 2:43 am

I've had a 3/3 success for the one category upgrade. Didn't need to ask for it on any occasion.

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MasterPlanner Feb 10, 22 2:05 pm


Originally Posted by ZurichTravels (Post 33869331)
I've had a 3/3 success for the one category upgrade. Didn't need to ask for it on any occasion.

Wow! May I inquire where? I'm personally zero for three (albeit all in London...)

59Impala Feb 10, 22 2:23 pm

3/5 for me.

yes in „Le Cep“ Beaune, France; Grand Bellevue Gstaad, Switzerland; Palazzo Vecchietti, Firenze, Italy. All fantastic stays, not only because of the upgrade.

No in Ambassador Zurich (good), and Plymouth South Beach Miami (most disappointing stay)

I have posted reviews of all stays.

demue Feb 11, 22 10:24 pm

Interesting that there does seem to be some considerable success with at least 1 category upgrades for Hyatt Elites at SLH.

That gives me hope that our future stay at SLH in Vienna (Hotel Altstadt) should yield an upgrade as well. Though this stay would be booked under SLH and I have Indulged status (their highest) which I hope would best my measly Hyatt Discoverist status, plus direct booking with SLH was a fair bit cheaper again (~60 per night). YMMV.

59Impala Feb 11, 22 10:31 pm


Originally Posted by demue (Post 33984768)
Interesting that there does seem to be some considerable success with at least 1 category upgrades for Hyatt Elites at SLH.

That gives me hope that our future stay at SLH in Vienna (Hotel Altstadt) should yield an upgrade as well. Though this stay would be booked under SLH and I have Indulged status (their highest) which I hope would best my measly Hyatt Discoverist status, plus direct booking with SLH was a fair bit cheaper again (~60€ per night). YMMV.

mind you will not get Hyatt credits if not booked via Hyatt, but presume you know that having highest SLH status.

demue Feb 13, 22 5:08 am


Originally Posted by 59Impala (Post 33984779)
mind you will not get Hyatt credits if not booked via Hyatt, but presume you know that having highest SLH status.

Yes, thanks for the reminder. Hyatt had a fair bit higher rate and somehow one of the nights needed wasn't available, so we gave it a pass. We only stay at very few, select Hyatt properties so we have never been able to acquire high status or lots of points. I think I topped out at Explorist in the past.

59Impala Apr 13, 22 2:05 pm

update: 4/6 stays so far, added Chateau d‘Ouchy, Switzerland.


Originally Posted by trey (Post 33275738)
The T & C for Hyatt/SLH say you are entitled to an upgrade if availability. In practice, are people getting these?




Originally Posted by 59Impala (Post 33981160)
3/5 for me.

yes in „Le Cep“ Beaune, France; Grand Bellevue Gstaad, Switzerland; Palazzo Vecchietti, Firenze, Italy. All fantastic stays, not only because of the upgrade.

No in Ambassador Zurich (good), and Plymouth South Beach Miami (most disappointing stay)

I have posted reviews of all stays.


rota Apr 16, 22 12:10 am

Got upgraded (as well as all other Hyatt/SLH benefits) at Galleria Vik Milano as well as Grandhotel Victoria Menaggio.


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