Upgrades at SLH
 

The T & C for Hyatt/SLH say you are entitled to an upgrade if availability. In practice, are people getting these?

Yes, one category upgrade, if available. So it's different from Globalist upgrades at Hyatt, where you might get multilevel upgrades.

2 out of 5 stays no upgrade.
worst experience and not recommended:
https://www.flyertalk.com/forum/smal...er-thread.html

i am guessing that suite upgrade awards do not work at any SLH hotels booked through Hyatt?

I have never gotten one but I have been able to pay for upgrades from points bookings.

correct, TSU are not valid at SLH.
I have also contacted the hotel directly in advance and paid cash for an upgrade on an award stay. The cash part however will not earn points.

Past 3 stays yes. You may need to ask.

I've had a 3/3 success for the one category upgrade. Didn't need to ask for it on any occasion.

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Wow! May I inquire where? I'm personally zero for three (albeit all in London...)

3/5 for me.

yes in „Le Cep“ Beaune, France; Grand Bellevue Gstaad, Switzerland; Palazzo Vecchietti, Firenze, Italy. All fantastic stays, not only because of the upgrade.

No in Ambassador Zurich (good), and Plymouth South Beach Miami (most disappointing stay)

I have posted reviews of all stays.

Interesting that there does seem to be some considerable success with at least 1 category upgrades for Hyatt Elites at SLH.

That gives me hope that our future stay at SLH in Vienna (Hotel Altstadt) should yield an upgrade as well. Though this stay would be booked under SLH and I have Indulged status (their highest) which I hope would best my measly Hyatt Discoverist status, plus direct booking with SLH was a fair bit cheaper again (~60€ per night). YMMV.

mind you will not get Hyatt credits if not booked via Hyatt, but presume you know that having highest SLH status.

Yes, thanks for the reminder. Hyatt had a fair bit higher rate and somehow one of the nights needed wasn't available, so we gave it a pass. We only stay at very few, select Hyatt properties so we have never been able to acquire high status or lots of points. I think I topped out at Explorist in the past.

update: 4/6 stays so far, added Chateau d‘Ouchy, Switzerland.

Quote:

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Originally Posted by trey (Post 33275738)

The T & C for Hyatt/SLH say you are entitled to an upgrade if availability. In practice, are people getting these?

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Got upgraded (as well as all other Hyatt/SLH benefits) at Galleria Vik Milano as well as Grandhotel Victoria Menaggio.