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-   -   SkyTeam Lounge Access (https://www.flyertalk.com/forum/skyteam/395253-skyteam-lounge-access.html)

slawecki Jan 31, 2005 5:47 am

SkyTeam Lounge Access
 
From OK:

Lounge Access – OK Plus Gold Card holders / SkyTeam Elite Plus members traveling in Economy Class can enjoy complimentary access to over 390 SkyTeam partner lounges worldwide. Card holders are allowed to invite a guest to the lounge as well.

From CO:

Lounge Access: Platinum members enjoy complimentary access to SkyTeam lounges worldwide when traveling on or connecting to a SkyTeam operated international flight. Present your same-day ticket for admission.




The word "international" is missing in the OK rules. Is this the only ST Elite+ that has the benefit of any ticket? Is it observed by all 390 lounges?

graraps Jan 31, 2005 7:49 am


Originally Posted by slawecki
From OK:

Lounge Access – OK Plus Gold Card holders / SkyTeam Elite Plus members traveling in Economy Class can enjoy complimentary access to over 390 SkyTeam partner lounges worldwide. Card holders are allowed to invite a guest to the lounge as well.....The word "international" is missing in the OK rules. Is this the only ST Elite+ that has the benefit of any ticket? Is it observed by all 390 lounges?

The word "international" is not missing, just mentioned in another bit- last paragraph: Almost 390 lounges all around the world are available to the OK Plus Gold Card holders or to all Business Class passengers on the day of travel, when traveling on internationalflights operated by SkyTeam. OK Plus Gold Card holders are permitted to invite 1 guest into the lounge.

I am 90% sure I've used my OK+ gold to get into the AZ lounge in MXP before a flight to FCO, so I bet it's only enforced in N.America. Then again I don't think many lounge agents in the US will have encountered an OK+ card, so you might just get lucky. :D

X-ON Jan 31, 2005 1:30 pm

I have traveled domestic in the US on Delta and been able to axcess crown room clubs at various places with my F+ Rouge status. This was NOT a domestic leg on an international ticket. Maybe I was lucky.

/Anders

KVS Jan 31, 2005 2:16 pm

As a general rule, US-based carriers do not allow their own elites access to lounges when travelling on "domestic" (non-international) itineraries (their definition of domestic/non-international generally means flights within the US, between US and Canada, and between US and some Caribbean countries).

This restriction only applies to their own members (e.g. it would apply to DL SkyMiles & CO OnePass members, but it would not apply to OK Plus or AF F+ members).

The same rule is also applicable for the *A and OneWorld lounge access...

NickB Jan 31, 2005 3:03 pm


Originally Posted by KVS
As a general rule, US-based carriers do not allow their own elites access to lounges when travelling on "domestic" (non-international) itineraries (their definition of domestic/non-international generally means flights within the US, between US and Canada, and between US and some Caribbean countries).

This restriction only applies to their own members (e.g. it would apply to DL SkyMiles & CO OnePass members, but it would not apply to OK Plus or AF F+ members).

The same rule is also applicable for the *A and OneWorld lounge access...

This is not correct. The alliances have different rules. What you describe is true for *A and OW for not ST. The official ST policy is not to grant access unless you have an international ticket for the same day. Now, YMMV and some agents will let you in if you have a non US card, but this is not official policy.

LAX Jun 16, 2005 11:07 pm

Does anyone know if OK+ is open to US residents? It seem like OK+ miles don't have any expiration (unless I miss it) and at the Gold level, it qualifies one for Elite Plus benefits (ie: lounge access). I have been looking for a ST program to do status match with, and it seems like OK+ would be a good one. Does anyone have experience with matching status with OK+? Thanks in advance.

LAX

Gnopps Jun 17, 2005 2:59 am


Originally Posted by LAX
Does anyone know if OK+ is open to US residents? It seem like OK+ miles don't have any expiration (unless I miss it) and at the Gold level, it qualifies one for Elite Plus benefits (ie: lounge access). I have been looking for a ST program to do status match with, and it seems like OK+ would be a good one. Does anyone have experience with matching status with OK+? Thanks in advance.

LAX

I wrote OK Plus an email asking them to match my *-silver, but that didn't happen.

cruisetrek Jun 19, 2005 5:51 pm

use of the arrivals lounge in Paris
 
Hello!
Could you please tell me if flying bussiness class with Aeromexico using an award ticket will allow me to use the arrivals lounge in CDG? My Aeromexico flight arrives at terminal 2E and the arrivals lounge is located at terminal 2C. I will have 5 hours to kill before my next flight to zurich(coach) and i will need for sure some relaxed time betwen flights. My AM flight arrives at 8.30 am into Paris.
Please advise if you know anything about it.
thanks

slawecki Jun 20, 2005 6:14 am


Originally Posted by LAX
Does anyone know if OK+ is open to US residents? It seem like OK+ miles don't have any expiration (unless I miss it) and at the Gold level, it qualifies one for Elite Plus benefits (ie: lounge access). I have been looking for a ST program to do status match with, and it seems like OK+ would be a good one. Does anyone have experience with matching status with OK+? Thanks in advance.

LAX

I could not get statis match from AF, AZ, OK, could not try KL.

Got quick match from CO.

nldogbert Jun 21, 2005 5:12 am

Singapore Lounge
 
Hi!

Was wondering if anyone knows over the facilities available for lounge used after arrival from AF with E+ status? A shower after such a long flight would be nice..

If I am not mistaken, I read that there are no more Skyteam lounges anymore in SIN after the transfer of AF from T2 to T1.

Thanks.

:)

Frank3172a Jun 27, 2005 7:44 am

ok+ open for US members
 

Originally Posted by LAX
Does anyone know if OK+ is open to US residents? It seem like OK+ miles don't have any expiration (unless I miss it) and at the Gold level, it qualifies one for Elite Plus benefits (ie: lounge access). I have been looking for a ST program to do status match with, and it seems like OK+ would be a good one. Does anyone have experience with matching status with OK+? Thanks in advance.

LAX

Yes OK Plus membership is available to people residing in the USA. I have an account, but no miles in it, since I post all my OK flights to Delta SM account. I am 99.9% sure miles expire.

ENIAC Sep 15, 2005 4:32 pm

What is "International" for Elite Plus lounge access?
 
So here's a follow-up question:

What counts as "international" for elite plus lounge access?

Would a ticket from the US to Canada or Mexico count? US airlines treat these as domestic destinations in terms of mileage and upgrades, but they are international in terms of customs and immigration. I'd assume that Skyteam would have a definition but I couldn't find it.

Any experiences?

X-ON Sep 16, 2005 5:51 pm

I was travelling on a delta award ticket in Y from JFK to MEX and was granted acess to the crown room club at JFK when I showed my F+ Rouge card, I was also able to invite a guest. (I think this was like three years ago)

/Anders

vincom Sep 19, 2005 12:06 pm


Originally Posted by ENIAC
So here's a follow-up question:

What counts as "international" for elite plus lounge access?

Would a ticket from the US to Canada or Mexico count? US airlines treat these as domestic destinations in terms of mileage and upgrades, but they are international in terms of customs and immigration. I'd assume that Skyteam would have a definition but I couldn't find it.

Any experiences?


On Continental, when traveling from the USA to anywhere execpt Canada/PR/Carrebiean, they will offer you Lounge Access with an economy ticket and Platinum/STE+.

You can get access when traveling to Canada usually with some sweet talking to the lounge matron.

-Vincent

akcae Sep 24, 2005 3:46 pm


Originally Posted by graraps
I am 90% sure I've used my OK+ gold to get into the AZ lounge in MXP before a flight to FCO, so I bet it's only enforced in N.America. Then again I don't think many lounge agents in the US will have encountered an OK+ card, so you might just get lucky. :D

Lucky. Last year I was denied access to AZ lounge in MXP while on a looooong layover from the US to another country (on an award ticket from DL, but about to board an AZ flight). I had a CRC membership card, but the AZ lounge concierge (a not-too-polite woman) seemed just incredulous that I'd expect them to let me in. I was GM at the time, I believe.

FTraveler Sep 24, 2005 4:08 pm


Originally Posted by akcae
I had a CRC membership card, but the AZ lounge concierge (a not-too-polite woman) seemed just incredulous that I'd expect them to let me in. I was GM at the time, I believe.

This is the biggest drawback when it comes to CRC membership - aside from NW/CO lounges when ticketed on the carrier operating the club, there is no access for CRC members to non-DL clubs.

kevino Sep 28, 2005 12:16 am

I and a friend were denied access to the Air France Lounge in NRT last week although we were traveling in business class on NWA from NRT-NGO-SPN.

Just now I was denied access to the Korean Airlines Lounge at NRT. I'm traveling SPN-NRT-SIN in business class. I asked to speak to the manager. I persisted and he said (over the phone) that he would let me in on this one time exception basis only. So, I went to the computer and printed out from the SkyTeam website that lounge access is offered for international SkyTeam flights in business or first. I gave it to the agents and they still thought I was wrong.

What's going on here? I think they would have let me in if I was a Platinum elite. Anyone else having this problem?

I told them I just accessed the KAL lounge in NGO, and they said that was because there is no NWA lounge there.

They wanted me to use the NWA Lounge. What's the point of having a Skyteam if team members only abide by the rules they want to. The KAL agent called the NWA agent who apologized and told me to go to the NWA lounge. I told her it wasn't her fault they weren't letting me into the KAL Lounge. She told me NWA will accept KAL business class passengers into their lounge.

SkyTeam777 Nov 27, 2005 6:14 pm

How closely to AF agents study the boarding pass and ST Elite+ card? Anyone tried using a family member's ST Elite+ card with their own boarding pass to get in to an AF lounge?

hegira Dec 3, 2005 8:26 am

Lounge access rules - ???
 
Experience with Skyteam lounge access seems to vary by lounge and airline. There is a lack of consistency and a lot less flexibility compared to *A (UA, US and AC, for example, always let me use their lounges on domestic flights with a BD Gold card).

In November, I was refused access by CO in EWR to one lounge only to be admitted to another in the same airport on the same day (I had a F ticket on a domestic flight, connecting from an international flight the day before). NW and AZ are generally pretty flexible. AF is the worst.

Today, I arrived in GVA on a AZ flight in C class. I had a 6 hour layover for my next flight, which was a LX codeshare on AF metal. AF lounge refused me access, even though I was flying them, am FB Platinum and had flown on an international Skyteam flight the same day. It's called being generous by nature (FB slogan).

nldogbert Dec 4, 2005 7:57 am

Weird ruling of lounge access
 
Hi!

I had the same problem also a few weeks ago in Milan. I wanted to use the AF lounge in MXP. I was on a codeshare flight with an AZ coded flight number but operated by Portugalia (not a SkyTeam or partner member), when i went to the AF lounge, the lounge dragon told me that since it is not operated by a SkyTeam member, I do not benefit from the access rules. I returned to the AZ lounge and told them what happned, they called the AF lounge to question them and was told the same story and the AZ people could not do anything since it was not their lounge, but they told me that it was really strange as it was an AZ coded flight number, thus is was considered to be a normal SkyT flight...

Anyway, following this incident, I do question at times, so if this is how the way it is, would it not be possible than if I had a ticket bought with a non-SkyTeam coded flight, but operated by a SkyTeam member, than I would qualify for the use of the lounge :D

:rolleyes:

hegira Dec 4, 2005 11:24 pm


Originally Posted by nldogbert
Hi!

I had the same problem also a few weeks ago in Milan. I wanted to use the AF lounge in MXP. I was on a codeshare flight with an AZ coded flight number but operated by Portugalia (not a SkyTeam or partner member), when i went to the AF lounge, the lounge dragon told me that since it is not operated by a SkyTeam member, I do not benefit from the access rules. I returned to the AZ lounge and told them what happned, they called the AF lounge to question them and was told the same story and the AZ people could not do anything since it was not their lounge, but they told me that it was really strange as it was an AZ coded flight number, thus is was considered to be a normal SkyT flight...

Anyway, following this incident, I do question at times, so if this is how the way it is, would it not be possible than if I had a ticket bought with a non-SkyTeam coded flight, but operated by a SkyTeam member, than I would qualify for the use of the lounge :D

:rolleyes:

Did AZ at least let you use their lounge? They tend to be more "generous"...

nldogbert Dec 5, 2005 1:47 am


Originally Posted by hegira
Did AZ at least let you use their lounge? They tend to be more "generous"...


Ah yes, of course. They themselves were also really curious as why they had such a policy, but stated that since it was on AF territory, they had could not comment any further on it. They told me that they have never denied anyone as long as on the boarding pass it was a SkyTeam coded flight (thus even if for example it was AF coded but operated by LH), they would still allow the member in.

:)

cfischer Dec 5, 2005 7:11 am


Originally Posted by kevino
I and a friend were denied access to the Air France Lounge in NRT last week although we were traveling in business class on NWA from NRT-NGO-SPN.

Just now I was denied access to the Korean Airlines Lounge at NRT. I'm traveling SPN-NRT-SIN in business class. I asked to speak to the manager. I persisted and he said (over the phone) that he would let me in on this one time exception basis only. So, I went to the computer and printed out from the SkyTeam website that lounge access is offered for international SkyTeam flights in business or first. I gave it to the agents and they still thought I was wrong.

What's going on here? I think they would have let me in if I was a Platinum elite. Anyone else having this problem?

I told them I just accessed the KAL lounge in NGO, and they said that was because there is no NWA lounge there.

They wanted me to use the NWA Lounge. What's the point of having a Skyteam if team members only abide by the rules they want to. The KAL agent called the NWA agent who apologized and told me to go to the NWA lounge. I told her it wasn't her fault they weren't letting me into the KAL Lounge. She told me NWA will accept KAL business class passengers into their lounge.

With a BUS ticket you are only entitled to use the lounges of the operating carrier, with ST Elite Plus you are theoretically able to use all lounges (but sometimes they still try to push you to use other lounges).

SkyTeam777 Dec 5, 2005 10:01 am

So they must really study the ticket to ensure that the name and FF number match exactly.


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