AF DROPPED THE BALL FOR ME...
Apr 18, 2001, 10:37 am
#1
Original Poster
Join Date: Apr 2001
Location: BOS
Programs: UA, DL-PM
Posts: 115
AF DROPPED THE BALL FOR ME...
Recent AF trip back from Florence, IT to Boston as award travel for my family was a disaster.
ATC delays caused us to miss our connection at CDG. AF was waiting for a group of about 15 BOS bound pax, took us to the AF Customer Service Counter where we proceeded to wait two hours as they laboriously booked us all on the next morning's CDG-JFK flight, as there were no other US flights that night. We were told that we would have to layover 6 hours at JFK to get a flight to BOS, and that no, the LGA shuttle was not an option.
Then, hotel and dinner vouchers, but another 1/2 hour and no toiletry kits ((the luggage was checked through) for us or the kids. Fed up, we took the shuttle to the Delta counter and bless their hearts, they and an Aeromexico rep. got us four AF toiletry kits from AF Baggage Services.
Once we got to JFK the next morning, Delta found no record of our being booked on the afternoon flight to BOS, but happily rebooked us on the LGA shuttle as long as we sprang for cab fare.
All in all, AF has a long way to go on the customer service side to get where they need to be in any sort of alliance!
ATC delays caused us to miss our connection at CDG. AF was waiting for a group of about 15 BOS bound pax, took us to the AF Customer Service Counter where we proceeded to wait two hours as they laboriously booked us all on the next morning's CDG-JFK flight, as there were no other US flights that night. We were told that we would have to layover 6 hours at JFK to get a flight to BOS, and that no, the LGA shuttle was not an option.
Then, hotel and dinner vouchers, but another 1/2 hour and no toiletry kits ((the luggage was checked through) for us or the kids. Fed up, we took the shuttle to the Delta counter and bless their hearts, they and an Aeromexico rep. got us four AF toiletry kits from AF Baggage Services.
Once we got to JFK the next morning, Delta found no record of our being booked on the afternoon flight to BOS, but happily rebooked us on the LGA shuttle as long as we sprang for cab fare.
All in all, AF has a long way to go on the customer service side to get where they need to be in any sort of alliance!
Apr 18, 2001, 11:23 pm
#2
Join Date: Dec 2000
Location: bay area, ca
Programs: UA plat, , aa plat, marriott LT titanium
Posts: 4,833
Well I have a somewhat worse story - I'm working on it for a trip posting, along with my experiences in Budapest - hope to have it done in a few days. AF ground service is HORRIBLE. On top of everything else they lost my luggage and are still looking for it after United(bless them) had found it and DELIVERED it to me. How do they stay in business?
Apr 19, 2001, 5:21 am
#3
Join Date: Dec 2000
Location: PARIS, France
Programs: Skymiles GOLD, Frq +, Klm GOLD, Miles & More, Priority Club, Marriott Rewards, MilleMerci (Avis FR)
Posts: 1,230
How do they stay in business?[/B]
and becasue they do not have any competitor, second.
(See these AOL, AIr Liberte owned by Swisssair going to bankrupcy).
Please, complain and complain and complain, this is the only solution having them improvoing. I keep trying to complain each time there is a probmem (which means each time), and hope that, in the long term, it could work.
Yes, definitevely, they are bad on the ground, a little better in the air. They unfortunaltely do not make any benchmarking, except may-be in te top-management, but in this case do not use the conclusions.
For the FA and people at the counters, they do not EVEN have a rough idea about customers. We are just animals.
