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SkyTeam lounge rules v Business Light fare rules
The SkyTeam rules on lounge access are very clear as regards business class tickets:
All international First and Business Class passengers traveling on or connecting to/from a same-day international flight operated by a SkyTeam member airline have access to our exclusive lounge facilities. Simply present your First or Business Class boarding passes for the lounge agent to validate for admission. Lounge access is reserved for Elite Plus, First and Business Class customers flying on international flights or with same day connections to/from an international flight operated by SkyTeam member airlines. International First and Business Class passengers, as well as SkyTeam Elite Plus members traveling in Economy Class, enjoy complimentary access to more than 750+ worldwide member lounges on the day of travel when flying on or connecting to or from an international flight operated by a SkyTeam carrier. However, the e.g. Air France rules on Business Light fares are also fairly clear, with some small print: Access to our exceptional lounges* Away from the hustle and bustle of the airport, enjoy the peaceful atmosphere of our Business lounges. Enjoy a personalized tour to discover the spaces and services available to you. Whether you choose to eat, work, get information about your flight, or simply relax, our lounges were designed to meet all of your unique needs. *Except for Light fare tickets |
AF will not provide lounge access on a light business fare (unless you otherwise qualify for lounge access by status). This is made clear when you purchase the ticket.
Light business fares are a relative newcomer to the air fare scene so I am not surprised that alliance websites do not reflect the peculiarity of those fares. |
(The ticket was purchased for me by a company travel agent, so I didn't know in advance, though I did suspect there was some reason it was relatively cheap.)
OK, but what is the legal position? Does the contract between SkyTeam and individual airlines (I presume there is such a thing) allow airlines to ignore the rules explicitly published on the SkyTeam website? For the fun of it, I've emailed SkyTeam to ask them where I can find "the complete set of detailed exact rules on SkyTeam lounge access" "used by lounge staff to determine eligibility"... |
Originally Posted by Kvarko
(Post 35819487)
(The ticket was purchased for me by a company travel agent, so I didn't know in advance, though I did suspect there was some reason it was relatively cheap.)
OK, but what is the legal position? Does the contract between SkyTeam and individual airlines (I presume there is such a thing) allow airlines to ignore the rules explicitly published on the SkyTeam website? For the fun of it, I've emailed SkyTeam to ask them where I can find "the complete set of detailed exact rules on SkyTeam lounge access" "used by lounge staff to determine eligibility"... I am strongly against those light fares in J with all that comes with, but unfortunately AFKL have decided to follow this trend. |
Yes, I don't expect to win this one (at least in UK law I don't have standing anyway, since any contract is between ST and AF, not between ST and me). But I enjoy the sparring, and if they don't accept my pragmatic solution, i.e. don't let me into the lounge, I will be insisting on my two EU261 telexes!
P.S.: Goldorak go! Corno-fulgur! Fulguropoing! Astero-hache! Pulvonium! Aaah, souvenirs, souvenirs... |
Originally Posted by Kvarko
(Post 35820216)
P.S.: Goldorak go! Corno-fulgur! Fulguropoing! Astero-hache! Pulvonium! Aaah, souvenirs, souvenirs...
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[email protected] have in reply just pointed me to the bottom of https://www.skyteam.com/en/lounges/ .
I have replied to ask specifically about people travelling with Air France in business class on a so-called "Light" fare. On va voir... |
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