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Air Europa - any thoughts?

Air Europa - any thoughts?

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Old Feb 6, 11, 2:46 am
  #1  
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Join Date: Feb 2011
Location: London, United Kingdom
Programs: BA Executive Club, Delta SkyMiles, Continental OnePass, BMI Diamond Club, El Al Matmid
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Air Europa - any thoughts?

Going for the first time on UX - the previously hellish route LHR-MAD-JFK - saved about 300 over direct though.
Does anyone have experience on UX?
Is the service as bad as SkyTrax reviews say ?
jeremysroberts is offline  
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Old Feb 6, 11, 6:45 am
  #2  
 
Join Date: Feb 2011
Location: Greater CDG Area
Programs: DL DM; *A-Gold
Posts: 808
I've flown UX last November PAR-MAD-LIM. A part from being late TATL, service was ok, plane was modern (Airbus), I can't talk about the B767 to JFK. Ground service in LIM was recognizing ST status, agents were friendly. Intra-Europe you'll get a meal voucher when connecting from TATL, otherwise you have to pay for the food. Baggage arrived w/o incident. All in all nothing spectacular, but solid service. I'd definitively take them again if the price is right. Just keep in mind not all fare classes accrue miles on DL.
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Old Feb 8, 11, 3:20 am
  #3  
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I've had good experiences with Air Europe short haul flights within Europe. The customer service was fine and they had nice new and clean aircraft. I think they're better than many alternatives, although I've never experienced their longer flights.
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Old Feb 24, 11, 3:26 pm
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Join Date: Mar 2001
Location: New York - Delta Diamond, AA Gold, Marriott Gold, Hilton Gold
Posts: 191
I will never fly Air Europa again...... not that I even got to fly them at all.......!

I got to JFK on Sunday night to fly JFK-MAD-CDG. in biz class Check in monitor said Air Europa flight CANCELLED (thanks for the heads up AE!), so I went looking for a Ticket/ Customer Service desk in T4 to make alternative plans. Nothing or nobody to be found. I called my corporate travel agent who said that AE had rebooked me on the same flight the following day. This was not an option as I would miss my meetings. Fortunately DL had a late flight to LHR, my final destination) so I had to stump up the $950 for a last minute one way fare in coach (biz was $5k+).

My travel agent then spent the next two days trying to get through to AE in order to protect my return leg. After repeated phone and e-mail messages, AE did not respond so it was another DL one-way flight back in coach for $1,400.

Net, net, these jokers gave me no forewarning that they were cancelling the flight, had no airport support for stranded passengers, did not return repeated requests for information or refund, and have $3k of my company's money.

If this was a fly by night European low cost carrier I would just kick myself for trusting them...... but they are a SKYTEAM member. Where are the standards?.

Like I said, stay away, spend your money with an airline that is interested in getting you to/ from your destination and who ultimately have pride in their level of service.
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