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Help with AeroMexico lost luggage

Help with AeroMexico lost luggage

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Old Sep 12, 10, 12:46 am
  #1  
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Angry Help with AeroMexico lost luggage

-sigh- Lost 2 pieces of check-in baggage on LAX-GDL AM471 on 10th Sep. I arrived in LAX via CX on the evening of 9th Sep, and re-checked baggage after going through customs. Did my LAX-GDL check-in at the counter the next morning.

So, I'm now stuck in GDL, and no one has any idea whatsoever where the baggage is. Last we heard it was in LAX on the night of 10th, but it's not reflected in the baggage system, and nothing has arrived in GDL at all.

Even better, there're only 2 daily flights on AM for this route, and the morning flight in a few hours (12th Sep) is cancelled.

Was I wrong to do re-check-in straight after coming off the CX flight, on the night before the LAX-GDL flight? The baggage tags had them going all the way to GDL, with the correct flight numbers. Should I have just kept them overnight to check them in myself the next day?

Other than bugging the AM baggage staff at GDL, what else can I do? Any kind soul working at GDL or LAX willing to help me track down the stuff? AM at LAX has not answered any calls or system messages. I'll have to be stuck at GDL till I find them. And worse still, no seats available back to LAX till Thu!

Last edited by ellyse; Sep 12, 10 at 5:03 am
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Old Sep 12, 10, 5:02 am
  #2  
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Have managed to track them down at LAX (33 hours after my flight arrived!) and they're arriving on AM471 today. That's 2 days late! As a result, I'm going to miss my GDL-LAX flight AM460, originally scheduled to leave today at 0845. I have a CX connection leaving LAX at 2350 tonight. I tried to get myself a seat on the AM466 instead, but it's full and I can only stand-by.

Here're a few questions:

1) Am I going to be entitled to any compensation other than the 50 USD for delayed baggage?

2) I'm a Platinum with AF, so SkyTeam Elite Plus. Will that help me with my standby status?

3) Could anyone help me check loads on AM466 tonight and reckon what my odds are of getting onboard?

Additionally, I'd also like to know (as I said in my OP) about whether I should've checked-in my baggage on the next morning, instead of putting them into the connecting flights re-check-in.
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Old Sep 16, 10, 1:32 pm
  #3  
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I would have rechecked the bags the next AM. Wouldn't trust rechecking the bags in transit overnight in case they get forgotten (as in your case) but also gives thieves more time to rifle through them.
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Old Sep 16, 10, 2:11 pm
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Hmph, on hindsight, I would do that the next time too. Now if only I had a card to swipe for the luggage trolleys upstairs...
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