? Sixt leaving Chile - an isolated case or the end ?
#1
Original Poster
Join Date: Aug 2004
Location: my heart is on the shores of the north Italian lakes
Programs: LX Senator Lifetime, Relais&Chateaux Club5C, ex ! "Amanjunkie", ex LHW LC, hate chain hotels
Posts: 2,515
? Sixt leaving Chile - an isolated case or the end ?
Just got this email and not pleased at all. They were great !
"Dear Valued Customer,
We are saddened to announce that Sixt has stopped its car rental operation in Chile.
As a result, we are not able to serve your reservation as initially confirmed. Please accept our sincere apologies for any inconvenience this cancellation is causing.
We ask that you create a reservation with an alternative rental company for the same or similar car group (inclusive of coverages and/or add-ons) as reserved through Sixt. If you incur additional costs, please provide us a copy of the rental agreement and final itemized invoice and we will provide a credit for the difference between your Sixt reservation and the alternative rental.
In the event that you pre-paid your Sixt reservation, a refund has been processed to the form of payment on file. Depending on your banking institution the credit will appear on your account within 7 to 10 business days
We thank you for your understanding and look forward to servicing your rental needs in the near future at any of our Sixt locations worldwide."
"Dear Valued Customer,
We are saddened to announce that Sixt has stopped its car rental operation in Chile.
As a result, we are not able to serve your reservation as initially confirmed. Please accept our sincere apologies for any inconvenience this cancellation is causing.
We ask that you create a reservation with an alternative rental company for the same or similar car group (inclusive of coverages and/or add-ons) as reserved through Sixt. If you incur additional costs, please provide us a copy of the rental agreement and final itemized invoice and we will provide a credit for the difference between your Sixt reservation and the alternative rental.
In the event that you pre-paid your Sixt reservation, a refund has been processed to the form of payment on file. Depending on your banking institution the credit will appear on your account within 7 to 10 business days
We thank you for your understanding and look forward to servicing your rental needs in the near future at any of our Sixt locations worldwide."
#2
Original Poster
Join Date: Aug 2004
Location: my heart is on the shores of the north Italian lakes
Programs: LX Senator Lifetime, Relais&Chateaux Club5C, ex ! "Amanjunkie", ex LHW LC, hate chain hotels
Posts: 2,515
update on situatiin in Chile
I was not able to find out what happened, but it is quite bad that Sixt lost its franchisee in Chile. The leasing company who rented on behalf of Sixt just started their own short rental operations, just had contact with the former lovely staff and I can assure all, their cars are really nice !
https://gamarent.cl/ in Spanish only
And as a bonus, it got cheaper and they deliver cars in Santiago metro area or you can pick up at the airport.
Given the extremely poor choice of cars (no German brands) of the competitors I wish them well.
https://gamarent.cl/ in Spanish only
And as a bonus, it got cheaper and they deliver cars in Santiago metro area or you can pick up at the airport.
Given the extremely poor choice of cars (no German brands) of the competitors I wish them well.
Last edited by behuman; Feb 25, 2021 at 10:16 am
#3
Join Date: Jan 2009
Location: ATL
Programs: DL DM, 2 MM, UA Silver (thanks Marriott!), Marriott Ambassador
Posts: 293
Just saw this as I was trying to book a car with SIXT in SCL - have used them repeatedly over the years there and always been pretty good. Anyone have experience with Gamarent? (the replacement)? Are they only in Chile? - Thanks!
#4
Original Poster
Join Date: Aug 2004
Location: my heart is on the shores of the north Italian lakes
Programs: LX Senator Lifetime, Relais&Chateaux Club5C, ex ! "Amanjunkie", ex LHW LC, hate chain hotels
Posts: 2,515
Gamarent was the franchisee of Sixt, so it is the same company and the same people. I do not know what has been messed up, but agree with you that they were always excellent, talking BMW X5 and X6.
#7
Original Poster
Join Date: Aug 2004
Location: my heart is on the shores of the north Italian lakes
Programs: LX Senator Lifetime, Relais&Chateaux Club5C, ex ! "Amanjunkie", ex LHW LC, hate chain hotels
Posts: 2,515
Gama Rent ditched BMW's and now also the VW Tiguan - probably also because I basically "destroyed" one of them on the Carretera Austral in February. I always believed VW Tiguan being strong cars, they are not . Weird tyre dimension, problematic wheel security locks and no proper spare wheel. I spare you my adventure in Caleta Tortel. This said, I am always traveling with a battery driven tyre pump nowadays .
#8
Join Date: Jun 2019
Location: YYZ
Posts: 88
Looks like the Gama Rent franchise is here again given the choice of cars.
Gama Rent ditched BMW's and now also the VW Tiguan - probably also because I basically "destroyed" one of them on the Carretera Austral in February. I always believed VW Tiguan being strong cars, they are not . Weird tyre dimension, problematic wheel security locks and no proper spare wheel. I spare you my adventure in Caleta Tortel. This said, I am always traveling with a battery driven tyre pump nowadays .
Gama Rent ditched BMW's and now also the VW Tiguan - probably also because I basically "destroyed" one of them on the Carretera Austral in February. I always believed VW Tiguan being strong cars, they are not . Weird tyre dimension, problematic wheel security locks and no proper spare wheel. I spare you my adventure in Caleta Tortel. This said, I am always traveling with a battery driven tyre pump nowadays .
#9
Join Date: Jun 2019
Location: YYZ
Posts: 88
#10
Original Poster
Join Date: Aug 2004
Location: my heart is on the shores of the north Italian lakes
Programs: LX Senator Lifetime, Relais&Chateaux Club5C, ex ! "Amanjunkie", ex LHW LC, hate chain hotels
Posts: 2,515
For any tips regarding Carretera Austral you may PM me. Top places to stay are Espacio y Tiempo, Raices, Mallin Colorado Ecolodge. Lodge Borde Baker, Entre Hielos Lodge and Paso Mayer. The roads can be horrific and the Costa de Quelat is a nightmare construction site.
And yes, Patagonia will make you addicted. A good alternative to the overzealous kiwis .