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Sixt falsely claims I caused damage to rental car

Sixt falsely claims I caused damage to rental car

Old Feb 11, 20, 9:33 am
  #16  
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In this day and age when pretty much all phones have a camera, doing either a video or multiple shots of the vehicle before driving it off the lot is an absolute necessity. Going through the process also helps one to identify the defects and then deal with them as well. Arguing after the fact about the reasonableness of the cost of repair is a lot harder and more time-consuming that simply eliminating the claim in the first place.

All of this is, of course, eliminated through proper comprehensive insurance wherein one simply turns the claim over and is done with it.
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Old Feb 11, 20, 9:43 am
  #17  
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Originally Posted by Often1 View Post
In this day and age when pretty much all phones have a camera, doing either a video or multiple shots of the vehicle before driving it off the lot [and after returning it] is an absolute necessity. Going through the process also helps one to identify the defects and then deal with them as well. Arguing after the fact about the reasonableness of the cost of repair is a lot harder and more time-consuming that simply eliminating the claim in the first place.

All of this is, of course, eliminated through proper comprehensive insurance wherein one simply turns the claim over and is done with it.
My bolding.

Exactly. It takes about one minute and saves so much hassle.
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Old Feb 14, 20, 7:30 am
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Originally Posted by LondonElite View Post
My bolding.

Exactly. It takes about one minute and saves so much hassle.
Amen.

I'd also add for around 80-100 you can get a one year insurance policy meaning zero excess and no hassle. I still take photos too though as I don't want to be forced into making claims that were not done by me.
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Old Feb 14, 20, 7:32 am
  #19  
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My RM at Amex recently reminded me to not take any additional insurance coverage when ranting cars. All is covered. That certainly doesnt apply to all cards, but it is useful to consider what is included already.
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Old Feb 14, 20, 10:30 am
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Originally Posted by LondonElite View Post
My RM at Amex recently reminded me to not take any additional insurance coverage when ranting cars. All is covered. That certainly doesnt apply to all cards, but it is useful to consider what is included already.
Is that Amex platinum or something fancier?
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Old Feb 14, 20, 10:41 am
  #21  
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Originally Posted by Vinotraveller View Post
Is that Amex platinum or something fancier?
Something a bit fancier. But the same basic principle applies to Platinum as well.
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Old Feb 14, 20, 10:48 am
  #22  
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The benefit of these policies, whether through a card, a bank, or simply purchased as part of homeowners or other stand alone coverage, is not only the out-of-pocket cash, but the value and cost of one's time. If an invoice arrives for a covered matter, simply forward it to the claims handler for the insurer and let them take it from there.
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Old Aug 27, 20, 12:11 pm
  #23  
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Originally Posted by Isochronous View Post
Photos and video walk-around at pick-up and return are essential. I did a recent return at INV and helpfully the Sixt staff member saw me do the video, which I think intimidated him a little..
Soy una viajera con mucha experiencia. I rent in all locations including MEX, CNX, BOG, CLO, GIG, BCN, IST and even LHR.

I do not rent from SIXT for this reason. They often present a problem like this and I cannot trust them.

Si they are not quite as bad as GOLDCAR. Which is known to be the worst rental company in the world. If you do not believe me search online for reports of their worldfamous agent Monica at FNC and her amazing tactics that extend far beyond simple fake damage assessments but include deliberately delay of returning customers to pressure them for check in time and compel submission....... LOL!

Photo documentation of entire vehicle.... Long ago I learned that this step is 100percent necessary. I wait for each agent by the car and then take the full photo inventory front sides back and top, deliberately, and pause over each scratch and motion to the agent to record it on the form if the agent does not proactively do so. In this way I record all evidence and I also send a clear message that avoids problems on either side.

I do not know why we should view this step as "intimidating." I prefer to think of this as "shared professionalism." Both rental company and renter are protected by such inspection and diligence. Imagine this... if all rental companies acted on this expectation, then fraudulent damage assessments would not happen.
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Old Oct 14, 22, 9:04 am
  #24  
 
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Originally Posted by CatB2020 View Post
I joined FlyerTalk just to respond to this thread. We had nearly the exact same issue with Sixt Croatia, renting from Dubrovnik. They gave us an absolute beater of a car--not just scratches but literal dents everywhere and bald tires. We return the car and a week later just happened to check our credit card statement. They charged us $700. Upon investigation, the charges were for insurance we never agreed to and a scratch on the bottom right bumper "5cm in length down to primer." The scratch cost nearly $500. We couldn't believe it. There were no scratches from us on that car when we returned it. Went through Chase, who after several weeks of investigation, agreed we weren't liable and removed the charges. Yet, Sixt Croatia continues to come after us for the charges. We just got a notice from a Collections Agency. We actually contacted a lawyer here in the States but we can't decide if it's worth continuing to fight this, paying it, or just ignoring it. Sigh. I will, I swear to all things holy, NEVER rent from Sixt again. What a scam of a company.
Hi there! We are having a similar issue and am wondering if anyone has had success with resolving and what did you do?
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Old Nov 14, 22, 5:34 pm
  #25  
 
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Add me to the list. They are holding me liable for rim damage that was already there when I picked up a car. Unfortunately I did not document this at time of pickup.
How they can hold the renter responsible for signing on the condition of the car is ridiculous. I have no special training on how to inspect a car for damage. Things can be missed and now it's their word against mine. Other than a checklist they have no documentation of the car's condition. I asked for pictures or hard proof the damage was caused by me and they said because I signed off on the car at the time of pickup I'm now responsible.
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Old Nov 15, 22, 4:06 pm
  #26  
 
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Does anyone know the best course of action? They said a bill will be generated and if I don't pay it, they will send it to collections. If they charged my card I could just just charge back and be done. This feels like a more drawn out process now
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