Sixt - no car available

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Old Jun 9, 19, 11:36 am
  #1  
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Unhappy Sixt - no car available

So, a couple days ago I booked an LFAR for a 3 month roadtrip (82 days) across the US. I booked the same category two years ago and got a very well-specced Mercedes GLC, which we really liked.
A couple days after making the booking, some doubts kicked in, as I would prefer to do the trip in a RR Velar which is XFAR, but most of the time you get an Volvo XC90 when booking XFAR, which I would rather avoid for this long a period.

So I wrote an email to customer service asking which exact cars would be available at the Seattle location, to which I got an answer that both categories are not available due to high demand and they made an extra reservation for me for SFAR, which includes Hyundai and Toyotas, not exactly the cars I want to drive 7 or 8,000 miles in. On top of that, I don't think our luggage will fit in those, so I kindly rejected their new reservation.

The question I have now is: what if I didn't send an email to their customer service with my question and just arrived at the Sixt office in 2 weeks and they don't have a car in my reserved booking class? Is there anything I can do? Can I suggest to drive the first few miles (say Seattle to LA) with a lower category car and demand my booked category for the rest of the trip to the east coast?

Anyone had experiences like this with Sixt before where your requested booking class or higher wasn't available anymore? What really irritates me is that if I try to book LFAR for the exact same dates as my reservation, I can still book LFAR, so even though they know they don't have any cars available, they will still accept bookings!
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Old Jun 11, 19, 6:59 am
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I've reached out to Sixt reservations in the past, and I wasn't always sure how well informed they were of availability in local branches. In the past at some point I was trying to convert a pay at the counter rental to a prepaid one via e-mail and I got a reply from Sixt which gave me the impression that the information that's on the site takes precedence over what they would write in an e-mail, see below.
Dear codfishcandy,Thank you for your e-mail. Due to the nature of our prepaid rates, we are unable to provide a quote via email as the rates are subject to change based on demand and availability. You can visit us at www.sixt.com to check the current rate for this prepaid reservation.

We are also available 24 hours a day in our reservation department to assist with a prepaid booking over the phone.

If I were in your shoes I would either:
  • Get a reservation through the site, and pre-pay it (once I'm certain it's the best rate I'm going to get) - if you walk up with a prepaid reservation which was booked through their own system they don't really have any other option than honoring it, the way I see it
  • Call them (they also have a Belgian number if I recall correctly) to see what they can do, or why you can't get a reservation for the class you desire - if you reserve sufficiently in advance, and it's not high season I can't really see what the problem is (barring special circumstances, of course, such as a major conference or something)

As for why you're running into this; I presume they figure they can earn more by renting their higher end vehicles out for shorter stretches, than having someone rent it for 3 months for a neat rate. Though it would be rather disingenuous if this precludes you from renting them for that.

Last edited by codfishcandy; Jun 11, 19 at 7:05 am
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Old Jun 13, 19, 1:55 am
  #3  
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Originally Posted by Passportinonehand View Post
A couple days after making the booking, some doubts kicked in, as I would prefer to do the trip in a RR Velar which is XFAR, but most of the time you get an Volvo XC90 when booking XFAR, which I would rather avoid for this long a period.
Out of interest, why? The Volvo is actually a far better car than the disappointing Velar, and an excellent cruiser for a long trip.
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Old Jun 13, 19, 2:06 am
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please delete this

Last edited by nherbert90; Jun 13, 19 at 2:12 am Reason: replied with an old accound
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Old Jun 13, 19, 2:08 am
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and delete this as well

Last edited by nherbert90; Jun 13, 19 at 2:12 am Reason: replied with an old account
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Old Jun 13, 19, 2:10 am
  #6  
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Originally Posted by clubman View Post
Out of interest, why? The Volvo is actually a far better car than the disappointing Velar, and an excellent cruiser for a long trip.
No idea actually! Probably perception. My experiences with RR have been better than with Volvos.
To be honest, I have never looked at a RR Velar or Evoque from up close, so I have no clue how the 'budget' RR are.
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Old Jun 13, 19, 2:10 am
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Originally Posted by codfishcandy View Post
I've reached out to Sixt reservations in the past, and I wasn't always sure how well informed they were of availability in local branches. In the past at some point I was trying to convert a pay at the counter rental to a prepaid one via e-mail and I got a reply from Sixt which gave me the impression that the information that's on the site takes precedence over what they would write in an e-mail, see below.
If I were in your shoes I would either:
  • Get a reservation through the site, and pre-pay it (once I'm certain it's the best rate I'm going to get) - if you walk up with a prepaid reservation which was booked through their own system they don't really have any other option than honoring it, the way I see it
  • Call them (they also have a Belgian number if I recall correctly) to see what they can do, or why you can't get a reservation for the class you desire - if you reserve sufficiently in advance, and it's not high season I can't really see what the problem is (barring special circumstances, of course, such as a major conference or something)

As for why you're running into this; I presume they figure they can earn more by renting their higher end vehicles out for shorter stretches, than having someone rent it for 3 months for a neat rate. Though it would be rather disingenuous if this precludes you from renting them for that.
The thing is, because it's such a long rental, apparently you can't prepay it. I didn't have the option on the site.
I'm not so keen on calling because, well, I already have the reservation, so in my mind it's their problem if they don't have the car I made a reservation for. Prepaid or not. But I totally get the idea.

Thanks for the advice!!
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