Sixt blocked my account
Mar 9, 2021, 10:09 am
#1
Original Poster
Join Date: May 2015
Posts: 5
Sixt blocked my account
Anyone have this before? I had a rental right when Covid broke out and had to return my car a day later due to the airports practically shutting down. Long story short, they charged me for the full rental even though I was able to cancel. I disputed the charge with them and than my CC and my CC said I have to pay the balance, which I did. End of story, or so I thought.
I now try making a reservation and I see that my account is blocked from renting. Call customer service, email them and no response from anyone.
Any suggestions?
I now try making a reservation and I see that my account is blocked from renting. Call customer service, email them and no response from anyone.
Any suggestions?
Mar 9, 2021, 11:02 am
#2
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
It is very common for certain businesses to stop doing business with those who initiate chargebacks which are not justified. Chargebacks are time-consuming and expensive to process and some companies simply do not view it as worthwhile.
You say that you have called. Have you not spoken with anyone?
I would simply ask what is wrong and not launch into a discussion of what you think may be the problem.
You say that you have called. Have you not spoken with anyone?
I would simply ask what is wrong and not launch into a discussion of what you think may be the problem.
Mar 9, 2021, 12:58 pm
#4
Original Poster
Join Date: May 2015
Posts: 5
I called and emailed countless times and no response at all.
Mar 9, 2021, 2:24 pm
#5
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
1. Stop calling and emailing. More than once is too often.
2. "Justified" is far from relative. Either a chargeback is supported or it is not. I don't know the facts of your contract and what you refer to as "fine print" but if you agreed to something and then dispute it through a chargeback, that is not a justified chargeback and it would not be odd for the merchant vendor to no longer do business with you.
Whether Sixt has fired you because of the chargeback incident or something else, the fact is that it apparently no longer wants you as a customer. I would move on and use another agency.
2. "Justified" is far from relative. Either a chargeback is supported or it is not. I don't know the facts of your contract and what you refer to as "fine print" but if you agreed to something and then dispute it through a chargeback, that is not a justified chargeback and it would not be odd for the merchant vendor to no longer do business with you.
Whether Sixt has fired you because of the chargeback incident or something else, the fact is that it apparently no longer wants you as a customer. I would move on and use another agency.
Mar 12, 2021, 10:01 am
#6
Join Date: Aug 2004
Location: my heart is on the shores of the north Italian lakes
Programs: LX Senator Lifetime, Relais&Chateaux Club5C, ex ! "Amanjunkie", ex LHW LC, hate chain hotels
Posts: 2,515
This said, I would NEVER initiate a charge back with a company I am still interested in doing business with. It is a hostile act contrary to dialogue and may be justified, but only as a last resort.