Sixt at LAX [merged experience reports]
Feb 20, 2018, 2:04 pm
#271
FlyerTalk Evangelist
Join Date: Oct 1999
Posts: 11,468
A few months ago I had a reservation for a minivan. Upon checking their lot I found out most minivans were a Mercedes model, which is clearly inferior (seats, overall confort) that other minivans such as Toyota Sienna, even Chrysler compares favorably. Decided to play it safe and got a nice Sienna from Midway.
Feb 27, 2018, 6:05 am
#272
Join Date: Dec 2014
Posts: 19
So my rental experience: Rented an XFAR for 10 days (60 USD pr. day - rented well in advance). Got an Cadillac Escalade with 11000 miles on the clock. Overall good, nice experience. When I arrived it was slightly chaotic as it was wednesday around 15:00 - and it seems this was a common occurence wed afternoon as it seems the central systems (run out of Germany for what I know) had a down-time here (corresponds to midnight mid-week in Germany). Considering what Hertz. Avis etc. would have charged I can live with a bit of confusion here. As for the overall service: the Cadillac was a bit above the size I would have preferred (as I would have preferred an Volvo XC90 or BMW X5 which was the same class) - but overall I found it to be OK - and overall experience (nice car for a good price and fine service) - yes I would come back.
Feb 28, 2018, 2:31 am
#273
Join Date: Oct 2005
Location: UK
Programs: BA Silver, IHG Diamond, Hilton Gold,
Posts: 558
This was the first time I have rented with Sixt at LAX. Previously I have used Hertz but the rates at Sixt were so much cheaper. Booked an LTAR and the website suggested it would be a BMW 4 series or Mercedes C Class Convertible, which was very good value for money.
Before collecting the car I used the Sixt App which showed I would receive a 4 series but it didn't show any details such as mileage. Other options were provided at the same cost or additional fee. I wrongly thought I would get the same options once at the Sixt branch.
I was offered two Mercedes C Class Convertibles with 8000 and 12000 miles on the clock, a Volvo S80, Cadillac CTS for the same price or a Mercedes GLE for an additional $20 per day. I was going to switch to the MB C Class but foolishly didn't. Once I got to the branch there was no discussion on car options even though I asked repeatedly but my questions weren't answered. I was invited by email to the Diamond area but this was not being used and didn't seem to offer any benefits. I received a BMW 4 series that had over 30,000 on the clock and a damage list that was pages long. Later I found certain entertainment controls didn't work. I was assured that there was a 0 deductible so didn't need to check the damage. When I returned the car they added damage to the wing mirror that I hadn't noticed, and couldn't see what they were claiming, and certainly hadn't been in the vehicle when any damage had occurred.
I would summarise the experience as follows:
I would recommend that if you rent do check online/ in the app (I think it offers it in both) for the car options provided and select before you get to the branch.
Before collecting the car I used the Sixt App which showed I would receive a 4 series but it didn't show any details such as mileage. Other options were provided at the same cost or additional fee. I wrongly thought I would get the same options once at the Sixt branch.
I was offered two Mercedes C Class Convertibles with 8000 and 12000 miles on the clock, a Volvo S80, Cadillac CTS for the same price or a Mercedes GLE for an additional $20 per day. I was going to switch to the MB C Class but foolishly didn't. Once I got to the branch there was no discussion on car options even though I asked repeatedly but my questions weren't answered. I was invited by email to the Diamond area but this was not being used and didn't seem to offer any benefits. I received a BMW 4 series that had over 30,000 on the clock and a damage list that was pages long. Later I found certain entertainment controls didn't work. I was assured that there was a 0 deductible so didn't need to check the damage. When I returned the car they added damage to the wing mirror that I hadn't noticed, and couldn't see what they were claiming, and certainly hadn't been in the vehicle when any damage had occurred.
I would summarise the experience as follows:
- very poor customer services on picking up the car. Basically they wouldn't discuss the options I had been offered on the App but which disappeared once I was in the branch
- If you are looking for a nice car don't expect it to be in good condition
- I would be concerned to rent without a 0 deductible as even with my battered car they identified further unrecorded damage. If you needed to check the car for the reported damage it would take haven taken a great deal of time.
I would recommend that if you rent do check online/ in the app (I think it offers it in both) for the car options provided and select before you get to the branch.
Feb 28, 2018, 7:22 am
#274
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,171
Mar 1, 2018, 1:20 am
#275
Join Date: Oct 2005
Location: UK
Programs: BA Silver, IHG Diamond, Hilton Gold,
Posts: 558
Shabby was a good word for what I received. Perhaps I blew his sales pitch of offering a different vehicle. I got the extra insurance pitch which is the only time the agent could be bothered to talk.
Mar 14, 2018, 2:30 pm
#276
formerly known as daveland
Join Date: Oct 2003
Location: NY, NY, USA
Programs: Hyatt Globalist, Marriott LTP, Delta Platinum, Hilton Honors Diamond, Wyndham Diamond
Posts: 2,969
So is the general consensus that things have gotten worse since Maria left? I've rented approx 150 days from Sixt LAX the last 3 years, but my last pickup was somewhat of a nightmare "The computer tells me I can't upgrade you without charging you." An hour later: free upgrade.
When Maria was GM, I felt treated like royalty, but she is gone and I certainly did not have that feeling.
Reading here, it sounds like that may be the new normal? Have reservations tonight for both SIXT and Hertz (PC) and thinking it may be time to give Hertz a try. I did think to try calling the new GM but of course, the SIXT LA phone number does not allow any way at all to connect with someone at SIXT LA.
When Maria was GM, I felt treated like royalty, but she is gone and I certainly did not have that feeling.
Reading here, it sounds like that may be the new normal? Have reservations tonight for both SIXT and Hertz (PC) and thinking it may be time to give Hertz a try. I did think to try calling the new GM but of course, the SIXT LA phone number does not allow any way at all to connect with someone at SIXT LA.
Jun 26, 2018, 12:01 pm
#279
Join Date: Jun 2018
Programs: SAS EBS, IHG Spire Elite, Hertz Five Star and Sixt Gold
Posts: 49
Jun 28, 2018, 12:46 pm
#280
Join Date: Oct 2014
Location: SIN/SZX
Programs: A3*G/KFEG
Posts: 116
I'll share my experience here. Booked a PFAR for over 2 weeks. I preselected a Volvo XC60 using the app when my flight landed at LAX.
Jumped the queue with my Platinum card, agent (Sharmaine) checked my card and proceeded to pull up my booking. Confirmed that I booked a PFAR and pre-selected an XC60 earlier.
She started recommending other cars, such as an Evoque, Cadillac, CX-9. Told her none of these interest me, but I'll take a GLC if they had one. I also asked if I could add an additional driver and she said she'll do it for free.
She made a phone call to check for a GLC and then proceeded selling me CDW and LDW. I declined as I had coverage already, she flipped and said my coverage is invalid and insisted I purchase LDW. She further pressured by saying that if I get pulled over by the cops, they will not be held liable etc. I told her it's fine I'll just collect the car with my supposed invalid coverage.
So she started saying that I was rude and was being difficult, I wasn't interested in an argument after a 13 hours flight. She didn't add an additional driver for me nor did she check further for a GLC. Took the keys and left with the XC60. Ended up being a decent pick, it had less than 1000 miles albeit a little low on options.
All in all, the car was fine but the customer service was disappointing.
Jumped the queue with my Platinum card, agent (Sharmaine) checked my card and proceeded to pull up my booking. Confirmed that I booked a PFAR and pre-selected an XC60 earlier.
She started recommending other cars, such as an Evoque, Cadillac, CX-9. Told her none of these interest me, but I'll take a GLC if they had one. I also asked if I could add an additional driver and she said she'll do it for free.
She made a phone call to check for a GLC and then proceeded selling me CDW and LDW. I declined as I had coverage already, she flipped and said my coverage is invalid and insisted I purchase LDW. She further pressured by saying that if I get pulled over by the cops, they will not be held liable etc. I told her it's fine I'll just collect the car with my supposed invalid coverage.
So she started saying that I was rude and was being difficult, I wasn't interested in an argument after a 13 hours flight. She didn't add an additional driver for me nor did she check further for a GLC. Took the keys and left with the XC60. Ended up being a decent pick, it had less than 1000 miles albeit a little low on options.
All in all, the car was fine but the customer service was disappointing.
Jun 28, 2018, 2:20 pm
#281
Join Date: Jun 2018
Programs: SAS EBS, IHG Spire Elite, Hertz Five Star and Sixt Gold
Posts: 49
I'll share my experience here. Booked a PFAR for over 2 weeks. I preselected a Volvo XC60 using the app when my flight landed at LAX.
Jumped the queue with my Platinum card, agent (Sharmaine) checked my card and proceeded to pull up my booking. Confirmed that I booked a PFAR and pre-selected an XC60 earlier.
She started recommending other cars, such as an Evoque, Cadillac, CX-9. Told her none of these interest me, but I'll take a GLC if they had one. I also asked if I could add an additional driver and she said she'll do it for free.
She made a phone call to check for a GLC and then proceeded selling me CDW and LDW. I declined as I had coverage already, she flipped and said my coverage is invalid and insisted I purchase LDW. She further pressured by saying that if I get pulled over by the cops, they will not be held liable etc. I told her it's fine I'll just collect the car with my supposed invalid coverage.
So she started saying that I was rude and was being difficult, I wasn't interested in an argument after a 13 hours flight. She didn't add an additional driver for me nor did she check further for a GLC. Took the keys and left with the XC60. Ended up being a decent pick, it had less than 1000 miles albeit a little low on options.
All in all, the car was fine but the customer service was disappointing.
Jumped the queue with my Platinum card, agent (Sharmaine) checked my card and proceeded to pull up my booking. Confirmed that I booked a PFAR and pre-selected an XC60 earlier.
She started recommending other cars, such as an Evoque, Cadillac, CX-9. Told her none of these interest me, but I'll take a GLC if they had one. I also asked if I could add an additional driver and she said she'll do it for free.
She made a phone call to check for a GLC and then proceeded selling me CDW and LDW. I declined as I had coverage already, she flipped and said my coverage is invalid and insisted I purchase LDW. She further pressured by saying that if I get pulled over by the cops, they will not be held liable etc. I told her it's fine I'll just collect the car with my supposed invalid coverage.
So she started saying that I was rude and was being difficult, I wasn't interested in an argument after a 13 hours flight. She didn't add an additional driver for me nor did she check further for a GLC. Took the keys and left with the XC60. Ended up being a decent pick, it had less than 1000 miles albeit a little low on options.
All in all, the car was fine but the customer service was disappointing.
One question: I've read about more people than you "pre-selecting" there cars. I've never seen this option. What's the requierment to be able to select a car before picking it up? Thanks !
Jun 29, 2018, 2:11 am
#282
Join Date: Oct 2014
Location: SIN/SZX
Programs: A3*G/KFEG
Posts: 116
You can pre-select a car with the Sixt app, download it on the app store and key in your reservation details. You will be allowed to pre-select a few hours before your booking I think. But do take note that the agent can still override your choice.
Jun 29, 2018, 3:17 am
#283
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,171
Sixt agents hate that you can see the inventory in your booked category on the app: most stations deactivate the option. The usual spiel by agents is to pick the rattiest brand to convince you to agree to an upsell (either extra per day for the better car or for silly insurances you don't need). It seems they get incentives for that from their employer. 
Jun 29, 2018, 3:51 am
#284
Join Date: Jun 2018
Programs: SAS EBS, IHG Spire Elite, Hertz Five Star and Sixt Gold
Posts: 49
Yeah it's a bummer especially being jetlagged after a long flight.
You can pre-select a car with the Sixt app, download it on the app store and key in your reservation details. You will be allowed to pre-select a few hours before your booking I think. But do take note that the agent can still override your choice.
You can pre-select a car with the Sixt app, download it on the app store and key in your reservation details. You will be allowed to pre-select a few hours before your booking I think. But do take note that the agent can still override your choice.
Okay I guess since I often land, and haven't had internet during the flight, right before I have set for pick up I never get that choice. Thank you for response !
Jun 29, 2018, 3:54 am
#285
Join Date: Jun 2018
Programs: SAS EBS, IHG Spire Elite, Hertz Five Star and Sixt Gold
Posts: 49
Sixt agents hate that you can see the inventory in your booked category on the app: most stations deactivate the option. The usual spiel by agents is to pick the rattiest brand to convince you to agree to an upsell (either extra per day for the better car or for silly insurances you don't need). It seems they get incentives for that from their employer.
If I want a "fancy" car I pick something premium just to be sure that I, almost, get what I want.