Extremly bad experiance with sixt, what to do?
 

i need advice what i can do, im a sixt platinum member and i have never experienced such a bad service it almost ruined my vacation,
i made a reservation online for a car, to pickup and return at Zurich airport,
but after i got confirmation, i realized that the reservation has bin made for pickup at zug location, that is located 25 min. from zurich, i didn't have telephone service so i contacted the sixt reservation center by email and asked if i can for the same rate that i got, change the pickup location to the zurich airport,
and they replied that it will be no problem and no additional cost, so i asked them to do that, until the next day in the morning the day of pickup i didn't got no reply, and then i got a message saying oh sorry we have no vehicles available, i already made changes to my plan because they can change it to the airport and then i can pickup later,
i called them, and they told me you're right that we promised, but we have no vehicles available, now when i got to the airport i made a new reservation online and very funny there were vehicles available,
so i didn't have no choice and rented a vehicle from sixt(that told me we don't have) for twice the original price,
now the good part only starts, i got a skoda octavia that i really liked, and i headed to Munich city were i need to stay at night, on the way on 150 kmh (in Germany that's slow, ppl go on 220 kmh)the car made funny noise from beneath or from the tires, so i didn't have a choice only to drive on 110 to be more safe if there is any problem,
i contacted sixt and they told me to go to the nearest location and they will check the car, that was 2am so in the morning i drove to the sixt Munich airport location, and asked them to check it, then they told me that they don't have mechanics in that location but they can change the vehicle,

but then the station manager came over to me and told me "in my opinion you're a liar and you're car haves no problem, you just want to change you're vehicle, and if you are lying we will charge you additional 300 swiss francs for the one way fee, i explained him that i didn't come here to change, i came here that sixt should check the car that i can continue using it, and anyway when sixt will check it they will see that it is true, so he told me yes,"but we wont try even to check because the problem was at high speed" so its extra to say that i was very insulted from his way of talking, i told them that i want the vehicle to go fill up gas before i return it, so they told me ok and we willl check it in when you return,

outside my wife told me that with such a service its already better to drive back on 110 and it will take 5 hours instead of 3 1/2, so that what i did, and because of that i almost missed a flight, then i received a invoice that the munich airport charged me one way fee and gas fee even that i returned by the end the vehicle in zurich airport, i contacted sixt and spend another hour on the phone until they investigated it and they refunded me for the extra that munich charged me for no reason, so what do you offer me to do??? i need help

In short: sixt promised me one price. And I have proof in email, and by the end I paid more than double, second there was a mechanical problem in the car and when I went to change it, the manager at the station told me that he thinks I'm a lier and the car haves no probleman and its just that i only want to change vhiecle, and that's without he even checked the car, what should I do?

I see that you got no reply, so I registered to comment, first of all It hurt me to read your unfortunate story, I'm a sixt diamond member and overall I didn't have problems with them all tho that I had twice problems, not that a representative called me a lier, that agent in my opinion needs to get fired, no decent company would keep employed such a worker, but both times my problems were solved by the uk customer service to my satisfaction, I hope it's theire service and not only for me as a diamond member, but in any case contact first customer service and if you get no normal reply, and as you sad you got proof, I would sue them, keep us posted on any progress, thank you

sixt diamond here...
i've never encountered the horror story you describe w/ sixt - surely, there's someone in that organization that cares; you just need to find him/her

if you would spend a day at munic airport, you would be wondering how many people are coming there to do exactly what the "station manager" accused the TO of.

send an email with your original reservation and the final bill and ask sixt to refund you the difference.

what I dont understand: how can you send an email for a booking on the next day. did you really think they are people at sixt waiting any second to answer emails? with other rental agencies they wont answer or read it within 2 weeks.

i don't know other agencies but with sixt i had a whole conversation on email replyed ever 20-30 minutes

I got a bad headache trying to read this extremely long sentence without proper capitalization, punctuation, or spelling. Eventually, I just gave up.

English might not be his native language and he is doing the best he can.


The best advice I can give him is to PM GARY COUGHLIN from SIXT and ask for his help. Eliminate all the junk from the email just give the problem and ask for help see what happens.

Ranting here accomplishes nothing asking for help POLITELY without insulting SIXT might get some help; the choice is the OP's

hi DCBOB sorry, but English is really not my native language i tired to fix it i hope that now its easier to read

Hi Li-Travel,

My name is Marie and I am part of the UK Customer Service Team for Sixt.

Please can you e-mail me with your reservation number and the e-mail correspondents that you have when you contacted Sixt regarding the price and I would be happy to investigate this further for you.

My e-mail address is [email protected] or alternatively please PM on here.

Thank you,
Marie

i gotta say i was truly satisfied with the special and quality customer service i received from maria at the sixt uk center
thanks