SIXT - Upgrades

Old Sep 15, 2013, 4:44 pm
  #211  
 
Join Date: Jun 2009
Posts: 95
.

No status (well a gold card, which is nothing )

MCO
Reserved and prepaid XCAR (E-class)
Received XFAR (X5)

There were no XCARs at the location when I arrived. Agent tried to tell me an LCAR was a "free upgrade" then that LFAR and STAR were the same. I mentioned the X5 sitting on the lot, which was offered as a paid upgrade. I countered with my reserved and prepaid rental class not being there, at which point I was given the X5 with no problem. Not too bad, I guess, I understand the agent is trained to sell, and has to deal with difficult people. I hope I wasn't too bad

3 days latter I happened by the lot and spotted an E, and exchanged with no hassle.

Last edited by ww88ww; Sep 15, 2013 at 4:49 pm
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Old Sep 16, 2013, 2:56 am
  #212  
Company Representative - Sixt
 
Join Date: Aug 2013
Location: Sixt Rent a Car U.K.
Programs: www.sixtblog.co.uk; http://www.facebook.com/sixtrentacaruk
Posts: 44
Originally Posted by EmptyKim
Platinum

FCO - Fiumicino
Booked: ECMR (fiat 500)
Received: EDMR (fiat Panda)

Biggest POS car ever (fiat Panda). Plus there was a lot of damage to the front right of the vehicle, the driver side door, and it smelled. I should have taken pictures of the damage but I didn't since it was marked on my rental form. I asked if there was anything else available and the counter agent said no. Disappointed in this rental.
Hi EmptyKim,

Could you send me a private message with your rental details? I'd be more than happy to look into what happened here for you.

Many thanks,

Tom
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Old Sep 16, 2013, 3:56 pm
  #213  
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Posts: 7,657
Platinum
MAN
FDAR (Mercedes C-class) *paid for satnav
FDAR (C-class) At the counter, I asked the agent if she had anything else with satnav, she offered me an E-class (PDAR) for 20 quid more (for 3 days), which I accepted

This was my first non-Hertz rental in about 3 years!

Last edited by UAPremExecflyer; Sep 16, 2013 at 3:56 pm Reason: added 3-day rental
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Old Sep 26, 2013, 9:45 am
  #214  
 
Join Date: Sep 2010
Location: City of Angels
Programs: DL Kettle| HH Pot
Posts: 525
Originally Posted by TomGammon
Hi EmptyKim,

Could you send me a private message with your rental details? I'd be more than happy to look into what happened here for you.

Many thanks,

Tom
PM'd 9/18 and 9/20. Haven't heard back yet.
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Old Sep 27, 2013, 6:30 am
  #215  
Company Representative - Sixt
 
Join Date: Feb 2010
Location: Chesterfield, England
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Posts: 425
Originally Posted by EmptyKim
PM'd 9/18 and 9/20. Haven't heard back yet.
Tom is on holiday. I'll take a look, I have the details.

Best regards, Gary
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Old Sep 30, 2013, 2:10 pm
  #216  
 
Join Date: Sep 2010
Location: City of Angels
Programs: DL Kettle| HH Pot
Posts: 525
Originally Posted by Gary Coughlan
Tom is on holiday. I'll take a look, I have the details.

Best regards, Gary
Appreciate the help Gary. Let me know if you need any additional info.
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Old Oct 4, 2013, 4:04 am
  #217  
Company Representative - Sixt
 
Join Date: Feb 2010
Location: Chesterfield, England
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Posts: 425
Originally Posted by EmptyKim
Appreciate the help Gary. Let me know if you need any additional info.
Hi EmptyKim,

I received some information from my colleagues in Italy that I'll pop out to you in an e-mail. For the benefit of the forum we'll provide some more general details here.

First of all in Italy the Fiat Panda is group EDMR, the Fiat 500 is group ECMR.

We always aim to provide a vehicle within the group booked, subject to any upgrade privileges. However, whenever a vehicle within the booked group is unavailable then we reach for the next available vehicle above the initially booked group.

The customer in this case receives a free of charge upgrade which would normally result in a cheerful customer.

On this occasion I appreciate that you were unhappy with both the upgrade and the condition of the vehicle and I apologise that your expectations were not met.

Please look out for my e-mail which you'll receive in a few minutes, I hope that you're happy with my suggestion.

Best regards, Gary
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Old Oct 4, 2013, 8:19 am
  #218  
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Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,757
SIXT - Upgrades

No status Platinum
FRA
Reserved CPMR (booked 2 minutes before pickup)
Received X1 Auto with Nav
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Old Oct 4, 2013, 11:20 am
  #219  
 
Join Date: May 2013
Location: Los Angeles, CA
Programs: UA, LH, AS, AB
Posts: 139
No status for both

Mannheim Hbf: Booked PDAR received PWAR (Merc E-class estate) (which I don't consider an upgrade but it is technically I suppose)

Berlin Hbf: Booked FDAR received PWAR (A6 Kombi)
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Old Oct 29, 2013, 12:17 am
  #220  
 
Join Date: Oct 2007
Location: Shanghai
Programs: BA SL, TG SL, Sixt DIA
Posts: 78
October 2013

Status: Diamond

Station: Düsseldorf Kö InterConti -> Berlin

Booked: LDAR (5 series GT)

Received: Audi A8 Diesel (XDAR)

Was quite pleased with the upgrade, only booked the LDAR because I wanted something with some power, not being stuck in a 520 or something.
The car itself is great, but unfortunately the ACC (adaptive cruise control) and braking guard didn't work and the car wanted to be serviced.

The agent in Düsseldorf told me that the car will leave the fleet after 25000 km, which were reached when I dropped it in Berlin, so they will generally not service the cars.

When I realised that the ACC didn't work I tried to exchange it in the Rhein area, but could not get anything comparable. Didn't mind keeping the speed by myself for the trip.
As you would expect it is quite a nice car for the Autobahn.
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Old Nov 10, 2013, 3:05 am
  #221  
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Join Date: Nov 1999
Programs: FB Silver going for Gold
Posts: 21,882
Oct 2013
Status: Platinum (FWIW)
VIE => SZG 1 week

Booked a compact wagon (CWMR) and ended up with a Nissan Qashqai (IFMR). Not what I wanted but it didn't feel too big and drove well, and didn't cost that much more in fuel (fortunately not FT AWD). Pretty new vehicle too with 5,000 km on the clock. Nice full-length sunroof. Backup camera was nice though I am preferring the graphic sonar my Citroen Berlingo buy-and-sellback has.
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Old Nov 21, 2013, 4:03 am
  #222  
 
Join Date: Nov 2011
Location: Edinburgh
Programs: BA Blue, Sixt Platinum, HH Gold
Posts: 308
Hamburg Reeperbahn (24h)
Returning to Hannover Airport

Booked: CPMR (with request for automatic and diesel)
Received: PDAR Mercedes E200 CGI automatic with nav.

The agent apologised for 'only' being able to offer me an E200, since it was petrol. I told him I was perfectly happy. Who doesn't like a big, black Mercedes saloon? The iPhone app, which doesn't seem to be able to handle upgrades in the early selection was offering me one car: an Audi A3 Sportback 2.0TDI 150 with nav. That's a nice car, but it's not an E-Class

Around 25000KM, so I imagine it's being taken out of the fleet sometime soonish, and it had summer tires, which backs that up.

Very nice car, great seats, but a truly awful sat nav system. The maps were from mid-2011! The car was only registered in March this year!
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Old Dec 9, 2013, 5:04 am
  #223  
 
Join Date: Dec 2013
Location: Glasgow
Programs: BAEC Silver, Sixt Platinum, HHons Diamond
Posts: 927
Nov 2013 at Toulouse

Booked BMW 3 Series, offered BMW 3 Series M-Sport Convertible.

It was a sunny weekend and I was visiting my girlfriend so the car was very much appreciated!
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Old Dec 9, 2013, 1:29 pm
  #224  
 
Join Date: May 2013
Location: Los Angeles, CA
Programs: UA, LH, AS, AB
Posts: 139
Here's a new one. This is the first rental that was Sixt Gold for this year.

Mannheim Hbf (11/24): FDAR w/ sat nav -> received PWAR (520d estate).
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Old Dec 13, 2013, 1:34 am
  #225  
 
Join Date: Oct 2007
Location: Shanghai
Programs: BA SL, TG SL, Sixt DIA
Posts: 78
December 2013 FRA

Booked: PDMR (BMW 520 NAVI)
Status: DIA
Received: BMW 530d Xdrive

I am not sure if this is technically an upgrade, but I was very pleased with the car, had it for 3 days and did a bit over 1000 km in it.
The car was fully decked out, including HUD and "Standheizung" which was really nice as it was already cold in Germany.
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