Everything about SQ ! FAQ

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Old May 31, 08, 3:24 pm
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Thumbs up Everything about SQ ! FAQ

An update of jjpb3's excellent original SQ FAQ: A Compliation of FTer's Advice and Experiences.

Please bear with me while the update is in progress.

INDEX
Glossary

SQ aircraft types
SQ seating advice
http://www.flyertalk.com/forum/singa...questions.html

SQ Lounge Meets

General SQ Questions
SQ Website issues

SQ interline agreements with OA

Questions relating to anything else about Singapore! (The country)



zzz

Last edited by Guy Betsy; Nov 21, 12 at 8:01 am Reason: Updating info
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Old May 31, 08, 3:28 pm
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GLOSSARY

Award: Note that award availability in Business / First / Suite classes on SQ's fleet of 77W, A345, and A380 aircrafts are NOT generally available to other *A partners' FFP. You need to have KRISFLYER in order to redeem something like double normal mileage to get access to these seats.

BTC: “Book the Cook”; a service for premium class passengers who are departing from a number of cities, which allows them to pre-order a main dish for their flight.

Changi: SQ’s home base; Singapore’s airport aka SIN.

Connexion (by Boeing): wireless broadband service that was in service for a short period before being discontinued. Currently there is no onboard internet service

Direct vs Non-stop flights: A direct flight is a flight that has a single flight number between origin and destination, and may be non-stop or via another airport. Examples of SQ flights that are direct but not non-stop include SIN-DME-IAH, SIN-FRA-JFK, SIN-NRT-LAX, SIN-HKG-SFO, SIN-ICN-YVR, SIN-MXP-BCN, SIN-LHE-KHI-SIN, SIN-KHI-LHE-SIN, SIN-AUH-JED.

Do: An arranged meeting of fellow travellers / fanatics.

Double-Dipping: The option of crediting Business and First Class miles to another FFP while at the same time earning PPS Value towards PPS Club status.

Executive Economy: the economy class in the A345 aircraft, featuring more legroom (37” seat pitch) than normal SQ economy class flights; more KrisWorld options; a more extensive menu; in-seat power; and a socializing area in the back of the cabin. Executive Economy is currently being removed from A345 aircraft (to be replaced with all new business class).

First Suites: The new suite on SQ A380 aircraft. Has it's own booking class (R) and is currently not able to be booked on awards or any standard first class fares.

KrisFlyer: SQ’s frequent flyer program; see Double-Dipping if you’ll be flying Business or First Class a lot ala PPS; aka KF. * See this thread for Singapore based cc accrual

KrisWorld: SQ’s in-flight entertainment system (movies, TV shows, CDs, games)

Lifetime PPS: Those PPS members who flew sufficient SQ flights in paid Business and First Class by 31 August 2007 have been grandfathered with lifetime status and therefore no longer need to worry about re-qualifying. It is no longer possible to attain Lifetime PPS ; aka LPP

MI: Airline code for Silk Air.

New Business Class: The new wide flat seats in 77W , A345, and A380 aircraft.

New Regional Business: The current lie flat beige leather Business Class seats found on all A330-300 aircraft and a selected few upgraded 777-200, and 777-300 aircrafts.

New First Class: The new super wide flat suite in 77W aircraft.

PITA: Another term for PPS members who test the service ethos of SQ staff; stands for pain in the a** (or a***, depending on the variant of English that you use)

PPS or PPS Club: The true elite tier in the KrisFlyer program, achieved by earning equivalent of SGD $25,000 PPS Value within the 12-month PPS qualification period. PPS status grants *G privileges, and quite a bit more 'extras'.

PPS Value: From 1 September 2008 PPS status is earned only by spend on Singapore and Silk Air Business and First Class flights. See this thread for more details.

QPP: Abbreviation for a KrisFlyer member who has qualified into the PPS Club

Raffles Class: SQ’s old name for Business Class, RIP

Silk Air: Subsidiary serving regional destinations with reduced service (but not low cost - there still is business class). Paid business class flights on Silk Air do earn PPS Value.

Singapore Girl / Boy: SQ’s cabin crew; the centre of gravity of SQ marketing

SKL: Silver Kris Lounge; SQ-operated lounges. Come in two flavours - First and Business class.

Sky Suite: SQ’s First Class seat-bed, available on all SQ 747 aircraft. (now retired-so no longer available)

Solitaire: A PPS member who has accumulated 250,000 PPS Value within 5 years and annually requalified as PPS each year since.

Space Bed: SQ’s Business Class seat, available on all SQ 777-200ERs

SQ: Airline code for Singapore Airlines.

TPP: Abbreviation for a Solitaire member

Turnaround: A trip taken purely to maximize miles, or take advantage of lower prices when tickets are issued from certain cities. If you do a turnaround, you have no intention of exploring the city to which you've travelled: your flight lands and you attempt to turn around and leave on the very next departing flight. It's one of those practices (like not having to look up the departure and arrival times of specific flight numbers) that signify your membership in the ranks of hardcore frequent flyers

Wisemen 3000: SQ’s AVOD system, available on all long-haul flights but, unfortunately, not necessarily on all intra-Asia flights.

More generally, there are abbreviations, such as airline codes and fare booking classes, that FTers often take for granted during their discussions. Two useful threads for these are, respectively, *A Useful Reference Links and *A Booking Classes.

Last edited by Guy Betsy; Jul 8, 12 at 9:23 pm Reason: Updates
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Old May 31, 08, 4:21 pm
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SQ AIRCRAFT TYPES


777-300ER (aka 77W) : First class with new first class seats, Business class with new business class, Economy class.

A380-800 (aka A380 or Whalejet) : First class (R class downstairs) with Suites, Business class (upstairs) with new business class, Economy class (upstairs and downstairs)

A340-500 (aka A345) : Business class with space bed (currently being converted to new business class), Economy class (currently being removed) with executive economy seats.

777-200ER : Business class with space bed, Economy class.

777-200 (aka 772) : 2 configurations - First class with regional first class seat (absent on 1 configuration), Business class with regional business class seat, Economy class.

777-300 (aka 773) : First class with regional first class seat, Business class with regional business class seat, Economy class

(Retired) 747-400 (aka 744) : First class (in the nose) with sky suite, Business class (upstairs and downstairs) with space bed, Economy class.

Last edited by Guy Betsy; Jul 8, 12 at 9:24 pm Reason: Updates
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Old May 31, 08, 4:25 pm
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WHERE DOES SQ FLY?

SQ timetables - online and downloadable

SQ global route map and MI (Silkair) route map


North America
EWR Newark - (A345)
JFK New York JFK - via Frankfurt (744)
IAH Houston - via Moscow (77W)
SFO San Francisco - via Seoul (77W) or Hong Kong (744)
LAX Los Angeles - nonstop (A345) and via Tokyo (77W, and later in 2011 A380)

South America
GRU Sao Paulo - via Barcelona (77W)

Europe
DME Moscow - nonstop (77W)
CPH Copenhagen - (772ER)
MAN Manchester via MUC Munich - (77W)
LHR London Heathrow - (744 and A380)
AMS Amsterdam - (772ER)
CDG Paris - (A380)
FRA Frankfurt - (744 and 77W)
ZRH Zurich - (A380)
MXP Milan - (77W)
BCN Barcelona (77W)
FCO Rome - (772ER)
ATH Athens - (772ER)
IST Istanbul - via Dubai (772)

Africa
CPT Capetown - (772ER)
JNB Johannesburg - (772ER)
CAI Cairo - (772)

Middle East
JED Jeddah - via Abu Dhabi (772)
AUH Abu Dhabi - (772)
DXB Dubai - (773)

Indian subcontinent
KHI Karachi - nonstop and via Lahore (772)
LHE Lahore - nonstop and via Karachi (772)
MLE Male - (772, A333)
CMB Colombo - (772, A333)
ATQ Amritsar - (772)
DEL Delhi - (772 and 77W)
AMD Ahmedabad - (772)
BOM Mumbai - (773 and 77W)
BLR Bangalore - (772 and 773)
MAA Chennai - (772 and 773)
HYD Hyderabad - (772)
CCU Kolkata - (772)
DAC Dhaka - (772)

South-east Asia
SIN Singapore
BKK Bangkok - (772 and later A333)
SGN Ho Chi Minh City - (772ER)
HAN Hanoi - (772)
MNL Manila - (772 ,773 and later A333)
BWN Bandar Seri Begawan - (A320 MI a/c)
KUL Kuala Lumpur - (A333)
PEN Penang - (Silkair) (A320)
CGK Jakarta - (772 , 772ER and mixture 773 )
DPS Denpasar - (772)

North Asia
NRT Tokyo Narita - (744, 77W and A380)
NGO Nagoya - (772)
KIX Osaka - (772)
FUK Fukuoka - (772)
ICN Seoul - (772ER and 773 and 77W)
PEK Beijing - (772 and 77W)
NKG Nanjing - (772)
PVG Shanghai - (772 and 773)
CAN Guangzhou - (772)
HKG Hong Kong - (772 and 773 and 744 and 77W)
TPE Taipei - (772 and 772ER)

Australia and New Zealand
PER Perth - (A333)
ADL Adelaide - (772)
MEL Melbourne - (773, 77W, 744 and A380)
SYD Sydney - (744 and 77W and A380)
BNE Brisbane - (A333)
AKL Auckland - (772ER and 77W)
CHC Christchurch - (772ER)

Fifth Freedom Routes
Barcelona - Sao Paulo vv
Cebu - Davao vv (Silkair)
Danang - Siem Reap vv (Silkair)
Dubai - Istanbul vv
Frankfurt - New York JFK vv
Hong Kong - San Francisco vv
Houston - Moscow vv
Los Angeles - Tokyo NRT vv
Munich - Manchester vv
San Francisco - Seoul vv
Seoul - Vancouver vv
Siem Reap - Phnom Penh (Silkair)
Taipei - New York JFK (planned for late 2011)

Silkair (all A319/A320)
KTM Kathmandu
CJB Coimbatore
COK Kochi
TRV Thiruvananthapuram
RGN Yangon
CNX Chiangmai
HKT Phuket
LGK Langkawi
KCH Kuching
BKI Kota Kinabalu
BPN Balikpapan
MDC Manado
AMI Lombok
SUB Surabaya
SOC Solo
PLM Palembang
MES Medan
DVO Davao - nonstop and via Cebu
CEB Cebu - nonstop and via Davao
PEN Penang
PNH Phnom Penh - nonstop and via Siem Reap
REP Siem Reap - nonstop and via Phnom Penh
DAD Danang - nonstop and via Siem Reap
KMG Kunming
CTU Chengdu
CKG Chongqing
XMN Xiamen
SZX Shenzhen
KHH Kaohsiung

Last edited by Guy Betsy; Apr 16, 11 at 12:25 pm Reason: Update
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Old May 31, 08, 4:25 pm
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SQ SEATING ADVICE


Seat maps

These are a bit hard to find on the singaporeair.com website. Click on "company information" (down the bottom of main page), then "the SIA story", then "fleet information".

SQ has no row 13. Generally first class has single figure row numbers, business class starts at row 11, economy class starts at row 31.

Advice on the best and worst seats - good seats (relative within class of travel), bad seats (relative within class of travel). FWD - forward, BCK - back, EER - emergency exit row, OTH - other


A380 seat map
First Suites - (12 first suites) rows 1-4 in 1-2-1 format
FWD 1A and 1F, BCK 4A and 4F
Business Class - (60 new business class seats) rows 11-27 in 1-2-1 format, forward cabin rows 11-16, rear cabin rows 17-27
FWD 11A and 11K and 17A and 17K, BCK 16D and 16F
Economy Class - (311 seats downstairs) rows 31-63 in 3-4-3 format, forward cabin rows 31-43, middle cabin rows 44-53, rear cabin rows 54-63, seat 47D is missing, (88 seats upstairs) rows 71-83 in 2-4-2 format, forward cabin rows 71-79, rear mini cabin rows 80-83
EER 44B-C and 44H-J and 54B-C and 54H-J and 71A and 71C and 71H and 71K and 81A and 81C and 81H and 81 K
EER 44A and 44K and 54A and 54K, FWD 72D-G, BCK 82E and 82F and 83E and 83F, OTH 72-81E-F


77W seat map
First Class - (8 new first class suites) rows 1-2 in 1-2-1 format
FWD 1A and 1F, BCK 2A and 2F
Business Class - (42 new business class seats) rows 11-22 in 1-2-1 format, forward mini cabin rows 11-12, rear cabin rows 14-22
FWD 11A and 11K and 14A and 14K, BCK 12A and 12K and 22A and 22K
Economy Class - (228 seats) rows 31-56 in 3-3-3 format, forward cabin rows 31-43, rear cabin rows 44-56
BCK 43A and 43C and 56A and 56C and 56H and 56K, EER 31A-C and 31D-G and 31H-K and 44A-C and 44H-K
OTH any C and any D and any H


A345 new seat map
Business Class - (100 new business class seats) rows 11-38 in 1-2-1 format, forward cabin rows 11-17, middle cabin rows 18-29, rear cabin rows 30-38
FWD 11A and 11K, BCK 17D and 17F and 29D and 29F and 38A and 38F and 38K, OTH 36A and 36K and 37A and 37F and 37K
FWD 18D and 18F


This configuration not offered anymore but there has been talk about SQ bringing it back: A345 old seat map
Business Class - (64 space beds) rows 11-22 in 2-2-2 format, forward cabin rows 11-15, rear cabin rows 16-22
FWD 11A and 11C and 11H and 11K and 16A and 16C and 16H and 16K, BCK 15A and 15C and 15D and 15G and 15H and 15K and 22A and 22C and 22H and 22K
Economy Class - (113 executive economy seats) rows 31-47 in 2-3-2 format, forward mini cabin rows 31-33, rear cabin rows 34-47
FWD 31A and 31C and 31D-F and 31H and 31K, BCK 33A and 33C and 33H and 33K, EER 34A and 34C and 34H and 34K
OTH any C and any D and any E and any H and 46D and 46G


773 seat map (RETROFITTED)
First Class - (18 regional first class seats) rows 1-3 in 2-2-2 format
Business Class - (49 regional business class seats) rows 11-18 in 2-3-2 format
Economy Class - (265 seats) rows 31-61 in 3-3-3 format, forward cabin rows 31-35, middle cabin rows 36-48, rear cabin rows 49-61

772 3-class seat map
First Class - (12 regional first class seats) rows 1-2 in 2-2-2 format
Business Class - (42 regional business class seats) rows 11-17 in 2-3-2 format, forward mini-cabin rows 11-14, rear mini-cabin rows 15-17
Economy Class - (234 seats) rows 31-57 in 3-3-3 format, forward cabin rows 31-43, rear cabin rows 44-57

772 2-class (retrofit) seat map
Business Class - (38 regional business class seats) rows 11-19 in 2-2-2 format
Economy Class - (228 seats) rows 31-57 in 3-3-3 format, forward cabin rows 31-50, rear cabin rows 51-57

A330-300 2-class seat map
Business Class - (30 regional business class seats) rows 11-16 in 2-2-2 format
Economy Class - (255 seats) rows 31-63

For detailed seat maps - pls see here: http://www.singaporeair.com/en_UK/fl...s/ouraircraft/

Last edited by Guy Betsy; Jul 11, 12 at 7:25 am
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Old Jun 7, 08, 5:57 pm
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SQ CONTRACT OF CARRIAGE

As at 7 June 2008.

Originally Posted by Singapore_Air View Post
GENERAL CONDITIONS OF CARRIAGE FOR PASSENGERS AND BAGGAGE Members
Log In
In these Conditions, except where the context otherwise requires or where it is otherwise expressly provided, the following expressions have the meanings respectively assigned to them, that is to say:


SINGAPORE AIRLINES
Content
ARTICLE 1. DEFINITIONS.
ARTICLE 2. APPLICABILITY.
ARTICLE 3. TICKETS.
ARTICLE 4. STOPOVERS.
ARTICLE 5. FARES AND CHARGES.
ARTICLE 6. RESERVATIONS.
ARTICLE 7. CHECK-IN.
ARTICLE 8. REFUSAL OF AND LIMITATION ON CARRIAGE.
ARTICLE 9. BAGGAGE.
ARTICLE 10. SCHEDULES, CANCELLATION OF FLIGHTS.
ARTICLE 11. REFUNDS.
ARTICLE 12. CONDUCT ABOARD AIRCRAFT.
ARTICLE 13. ARRANGEMENTS BY CARRIER.
ARTICLE 14. ADMINISTRATIVE FORMALITIES.
ARTICLE 15. SUCCESSIVE CARRIERS.
ARTICLE 16. LIABILITY FOR DAMAGE.
ARTICLE 17. TIME LIMITATION ON CLAIMS AND ACTIONS.
ARTICLE 18. MODIFICATION AND WAIVER.


ARTICLE 1. DEFINITIONS.
Para. 1.
In these Conditions, except where the context otherwise requires or where it is otherwise expressly provided, the following expressions have the meanings respectively assigned to them, that is to say:


Agreed Stopping Places, for the purposes of the Convention and of these Conditions, (which may be altered by Carrier in accordance with Article 10) means those places, except the place of departure and the place of destination, set forth in the ticket or as shown in Carrier's timetables as scheduled stopping places on the passenger's route.


Baggage means such articles, effects and other personal property of a passenger as are necessary or appropriate for his wear, use, comfort or convenience in connection with the trip. Unless otherwise specified, it shall include both checked and unchecked baggage of the passenger.


Baggage Check means those portions of the ticket which relate to the carriage of passenger's checked baggage.


Baggage Identification Tag means a document issued by Carrier solely for identification of checked baggage.


Carrier includes the air carrier issuing the ticket and all air carriers that carry or undertake to carry the passenger and/or his baggage thereunder or perform or undertake to perform any other services related to such air carriage.


Carrier's Regulations means rules, other than these Conditions, published by Carrier and in effect on date of commencement of carriage, governing carriage of passengers and/or baggage and shall include applicable tariffs in force.


Checked Baggage means baggage of which Carrier takes sole custody and for which Carrier has issued a baggage check.


Conjunction Ticket means a ticket issued to a passenger in conjunction with another ticket which together constitute a single contract of carriage.


Convention means the Convention for the Unification of Certain Rules Relating to International Carriage by Air signed at Warsaw, 12 October 1929 (hereinafter referred to as the Warsaw Convention), or the Warsaw Convention as amended at The Hague on 28 September 1955 (hereinafter referred to as the Warsaw Convention as amended at The Hague), whichever is applicable to the contract of carriage.


Damage includes death, injury, delay, loss, partial loss or other damage of whatsoever nature arising out of or in connection with carriage or other services performed by Carrier incidental thereto.


Days means calendar days, including all seven days of the week; provided that, for the purpose of notification, the day upon which notice is despatched shall not be counted; and that for purposes of determining duration of validity the day upon which the ticket is issued, or flight commenced, shall not be counted.


Electronic Coupon means an electronic Flight Coupon or other value document held in Carrier's database.


Electronic Ticket means the Itinerary/Receipt issued by or on behalf of Carrier, the Electronic Coupons and, if applicable, a boarding document.


Flight Coupon means that portion of the ticket that bears the notation "good for passage", or in the case of an electronic ticket, the electronic coupon, and indicates the particular places between which passenger is entitled to be carried.


French Gold Francs means francs consisting of 65½ milligrams of gold with a fineness of nine hundred thousandths.


Itinerary/Receipt means a document or documents forming part of the electronic ticket which includes the information and notices required under the Convention and as otherwise required.


Normal Fare means the highest fare established for a first, intermediate or economy/tourist class service during the period of applicability.


Passenger means any person, except members of the crew, carried or to be carried in an aircraft with the consent of Carrier.


Passenger Coupon or Passenger Receipt means that portion of the ticket issued by or on behalf of Carrier, which is so marked and which ultimately is to be retained by the passenger.


Special Fare means a fare other than the normal fare.


SDRs means Special Drawing Rights as defined by the International Monetary Fund.


Stopover means a deliberate interruption of the journey by the passenger, at a point between the place of departure and the place of destination, which has been agreed to in advance by Carrier.


Ticket means either the document entitled ?Passenger Ticket and Baggage Check?, or the Electronic Ticket, in each case issued by or on behalf of Carrier, and including Conditions of Contract, notices and the Coupons contained in it.


Unchecked Baggage means any baggage of the passenger other than checked baggage.


Para. 2.
ABBREVIATION OF NAME : SIA



Back to top

ARTICLE 2. APPLICABILITY.
Para. 1. General.
(a) These Conditions are the Carrier's Conditions of Carriage referred to in the ticket and, except as provided in Paragraphs 2, 3, 4 and 5 of this Article, apply to all carriage by air of passengers and baggage, including services incidental thereto, performed by Carrier for reward.


(b) These Conditions also apply to gratuitous and reduced fare carriage except to the extent that Carrier has provided otherwise in its Regulations or in the relevant contracts, passes or tickets.


(c) These Conditions and Carrier's Regulations, fares and charges are subject to change without notice; provided that no such change shall apply after the carriage hereunder has commenced. The fares and charges applicable to the carriage are those in effect at the date of commencement of carriage covered by the first flight coupon of the ticket, or in the case of an electronic ticket, as indicated for the first flight segment in the itinerary/receipt, except as otherwise provided in Carrier's Regulations.


Para. 2. Carriage To/From Canada and USA.
(a) These Conditions apply to carriage between places in Canada or between a place in Canada and any place outside thereof only to the extent they are incorporated in tariffs in force in Canada.


(b) These conditions do not apply to air transportation as defined in the U.S. Federal Aviation Act 1958.


(c) The tariffs applicable are available for inspection at the offices of Carrier.


Para. 3. Charters.
If Carriage is performed pursuant to a charter agreement, the Charter Regulations (if any) of Carrier shall be applicable thereto and these Conditions apply only to the extent provided in the said Charter Regulations. Where there are no Charter Regulations applicable, these Conditions shall apply to such Carriage in so far as they are not excluded by or inconsistent with the terms of the charter agreement and the charter ticket. The passenger, by accepting the Carriage pursuant to the said charter agreement, whether or not concluded with the passenger, agrees to be bound by the applicable provisions of such agreement.


Para. 4. Overriding Law.
To the extent that any provision contained or referred to herein is contrary to anything contained in the Convention where applicable and in any applicable laws, government regulations, orders or requirements that cannot be waived by agreement of the parties, such provision shall not apply. The invalidity of any provision shall not affect the validity of any other provision.


Para. 5. Conditions Prevail Over Regulations.
Save as provided herein, in the event of inconsistency between these Conditions and Carrier's Regulations, these Conditions shall prevail, except where tariffs in force in the United States or Canada apply, in which case the tariffs shall prevail.



Back to top

ARTICLE 3. TICKETS.
Para. 1.
(a) Ticket Prima Facie Evidence of Contract.
The ticket constitutes prima facie evidence of the contract of carriage between Carrier and the passenger named on the ticket. Carrier will provide carriage only to the passenger holding such ticket, or holding, as proof of payment or part payment, any other Carrier document issued by Carrier or its Authorized Agent. The ticket is and remains at all times the property of the issuing Carrier. The Conditions of Contract contained in the ticket are a summary of some of the provisions of these Conditions of Carriage.


(b) Requirement for Ticket.
Except in the case of an electronic ticket, a person shall not be entitled to be carried on a flight unless that person presents a ticket valid and duly issued in accordance with Carrier's Regulations and containing the flight coupon for that flight and all other unused flight coupons and the passenger coupon. A passenger shall furthermore not be entitled to be carried if the ticket presented is mutilated or if it has been altered otherwise than by Carrier or its Authorized Agent. In the case of an electronic ticket, a person shall not be entitled to be carried on a flight unless that person provides positive identification and has a ticket valid and duly issued in accordance with Carrier's Regulations and contained in Carrier's database.


(c) Loss, etc. of Ticket.
In case of loss or mutilation of a ticket, or part thereof, or non-presentation of a ticket containing the passenger coupon and all unused flight coupons, the issuing Carrier may at the passenger's request and subject to Carrier's Regulations replace such ticket or part thereof by issuing a new ticket on receipt of proof satisfactory to Carrier that a ticket valid for the flights in question was duly issued, provided that the passenger undertakes in such form as may be prescribed by Carrier to pay to Carrier the fare applicable to the new ticket in the event, and to the extent, that the lost or missing ticket or the missing flight coupons are used by any person, or that refund in respect thereof is made to any person.


(d) Ticket not Transferable.
A ticket is not transferable. If someone other than the person entitled to be carried on a ticket travels pursuant to that ticket or is given a refund in connection therewith, Carrier shall not be liable to the person so entitled if in good faith it provides carriage, or makes a refund. If a ticket is presented by someone other than the person entitled to be carried thereunder or to a refund in connection therewith, Carrier shall not be liable to the person so entitled if in good faith it provides carriage or makes a refund to the person presenting the ticket.

Further, if a ticket were to be used by any person other than the person entitled to be carried, with or without the knowledge and/or consent of the person entitled to be carried, Carrier is not liable for the death or injury to or delay in the carriage of such person or for the destruction, loss or damage to or delay in the carriage of such person's baggage or other personal property arising from or in connection with such use.


(e) Changes Requested by Passenger.
Changes to the ticket requested by the passenger will be subject to Carrier's Regulations.


Para. 2.
(a) Period of Validity.
A ticket is valid for carriage for one year from the date of commencement of travel or if no portion of the ticket is used, from the date of issue thereof, except as otherwise provided in the ticket, these Conditions or Carrier's Regulations.


(b) Extension of Validity.
If a passenger is prevented from travelling within the period of validity of the ticket because Carrier:
cancels the flight on which the passenger holds a reservation; or
omits a scheduled stop, being the passenger's place of departure, place of destination or a stopover; or
fails to operate a flight reasonably according to schedule; or
causes the passenger to miss a connection; or
substitutes a different class of service; or
is unable to provide previously confirmed space;

the validity of such passenger's ticket will be extended until Carrier's first flight on which space is available in the class of service for which the fare has been paid.


(c) When a passenger with a normal fare ticket, or a special fare ticket which has the same validity as a normal fare ticket, is prevented from travelling within the period of validity of his ticket because at the time such passenger requests reservations Carrier is unable to provide space on the flight, the validity of such passenger's ticket will be extended until Carrier's first flight on which space is available in the class of service for which the fare has been paid, but for not more than seven days after such request for reservations.


(d) When a passenger after having commenced his journey is prevented from travelling within the period of validity of his ticket by reason of illness, Carrier will extend (provided such extension is not precluded by Carrier's Regulations applicable to the fare paid by the passenger) the period of validity of such passenger's ticket until the date when he becomes fit to travel according to a medical certificate, or until Carrier's first flight after such date from the point where the journey is resumed on which space is available in the class of service for which the fare has been paid. When the flight coupons remaining in the ticket, or in the case of an electronic ticket, the electronic coupon, involve one or more stopovers, the validity of such ticket, subject to Carrier's Regulations, will be extended for not more than three months from the date shown on such certificate in the case of a normal fare ticket or a special fare ticket having the same validity as a normal fare ticket, and for not more than seven days in any other case. In such circumstances, Carrier will extend similarly the period of validity of tickets of other members of his immediate family accompanying an incapacitated passenger.


Para. 3. Coupon Sequence.
(a) Carrier will honour flight coupons, or in the case of an electronic ticket, an electronic coupon, only in sequence from the place of departure as shown on the ticket.


(b) The ticket may not be valid and Carrier may not honour the passenger's ticket if the first flight coupon, or in the case of an electronic ticket, an electronic coupon, for international travel has not been used and the passenger commences his journey at any stopover or agreed stopping place.


(c) Each flight coupon, or in the case of an electronic ticket, an electronic coupon, will be accepted for carriage in the class of service specified therein on the date and flight for which accommodation has been reserved. When flight coupons, or in the case of an electronic ticket, an electronic coupon, are issued without a reservation being specified thereon, space will be reserved on application subject to the conditions for the relevant fare and the availability of space on the flight applied for.


(d) Where applicable, the passenger coupon and all unused flight coupons not previously surrendered to Carrier shall be retained by the passenger throughout his journey and shall be produced and the applicable flight coupons surrendered to Carrier at Carrier's request.


(e) If the passenger fails or has failed to use the flight coupons, or in the case of an electronic ticket, the electronic coupon, in sequence, Carrier is entitled to recompute the fares in accordance with Carrier's Regulations for the use of said coupons and the passenger is liable to pay to Carrier any difference between the recomputed fares and the fares already paid by or due from the passenger.


Para. 4. Name and Address of Carrier.
Carrier's name may be abbreviated in the ticket. Carrier's address shall be deemed to be the airport of departure shown opposite the first abbreviation of Carrier's name in the "CARRIER" box in the ticket, or in the case of an electronic ticket, as indicated for the first flight segment in the itinerary/receipt.



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ARTICLE 4. STOPOVERS.
Stopovers may be permitted at agreed stopping places only if arranged with Carrier in advance and provided for in the ticket, and are subject to government requirements, Carrier's Regulations and Carrier's timetables. Additional charges for stopovers will be payable as provided in Carrier's Regulations.



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ARTICLE 5. FARES AND CHARGES.
Para .1. General.
(a) Fares apply only for carriage from the airport at the point of origin to the airport at the point of destination. Fares do not include ground transport service between airports and between airports and town centres, unless Carrier's Regulations provide such ground transport will be furnished without additional charge.


(b) Carrier does not provide any ground transport services between airports or between airports and town centres, except as otherwise provided in Carrier's Regulations. Carrier is not liable for the acts or omissions of any operator of such ground transport services and shall not be liable therefor by reason of anything done by an employee or agent of Carrier in assisting the passenger to avail of such services. In cases where Carrier itself provides ground transport services, these Conditions and Carrier's Regulations shall be deemed applicable to such services and any additional charges payable for the use of such services in accordance with Carrier's Regulations shall not be refundable if such services are not used by the passenger.


(c) Meals served in the aircraft will be free of charge except as otherwise provided in Carrier's Regulations. Liquor and the provision of inflight entertainment may be charged for in accordance with Carrier's Regulations. Meals other than meals served in the aircraft are not included in the fare and are payable by the passenger except as otherwise provided in Carrier's Regulations.


Para. 2. Applicable Fares.
Applicable fares for carriage governed by these Conditions are those published by or on behalf of Carrier or, if not so published, constructed in accordance with Carrier's Regulations. Subject to government requirements and Carrier's Regulations, the applicable fare is the fare for the flight or flights in effect on the date of commencement of the carriage covered by the first flight coupon of the ticket, or in the case of an electronic ticket, as indicated for the first flight segment in the itinerary/receipt. When the amount that has been collected is not the applicable fare the difference shall be paid by the passenger, or, as the case may be, refunded by Carrier, in accordance with Carrier's Regulations.


Para. 3. Precedence of Fares.
Unless otherwise provided in Carrier's Regulations, a published fare takes precedence over the combination of intermediate fares applicable to the same class of service between the same points via the same routing.


Para. 4. Routing.
Unless otherwise provided in Carrier's Regulations, fares apply only to routings published in connection therewith. If there is more than one routing at the same fare, the passenger may specify the routing prior to issue of the ticket. If no routing is specified, Carrier may determine the routing.


Para. 5. Taxes and Charges.
Any tax or charge imposed by government or by municipal or other authority, or by the operator of an airport, in respect of a passenger or the use by a passenger of any services or facilities will be in addition to the published fares and charges and shall be payable by the passenger, except as otherwise provided in Carrier's Regulations.


Para. 6. Currency.
Subject to applicable law, fares and charges are payable in any currency acceptable to Carrier. When payment is made in a currency other than the currency in which the fare is published, such payment will be made at the prevailing rate of exchange established for such purpose by Carrier and available for inspection at the relevant Carrier's office.



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ARTICLE 6. RESERVATIONS.
Para. 1. Reservation Requirements.
(a) A reservation is not confirmed until (1) it is entered on the appropriate flight coupon, or in the case of an electronic ticket, the electronic coupon, by Carrier or its Authorized Agent; (2) a ticket has been duly issued to the passenger, or in the case of an electronic ticket, when it has been duly created in Carrier's database; and (3) the passenger has paid for his ticket (or made credit arrangements with Carrier) within the ticketing time limit prescribed in Carrier's Regulations. A reservation that does not comply with any of these requirements may be cancelled by Carrier at any time without notice.


(b) As provided in Carrier's Regulations, certain fares may have conditions which limit or exclude the passenger's right to change or cancel reservations.


Para. 2. Personal Data.
The passenger recognizes that personal data has been given to Carrier for the purposes of making a reservation for carriage, obtaining ancillary services, facilitating immigration and entry requirements, and making available such data to government agencies who may share such personal data with other government agencies which is beyond the control of the Carrier. For these purposes the passenger authorizes Carrier to retain such data and to transmit it to its own offices, other carriers or the providers of such services, in whatever country they may be located. Amended on 15 October 2004


Para. 3. Seating.
Carrier does not guarantee to provide any particular seat in the aircraft and the passenger agrees to accept any seat that may be allotted on the flight in the class of service for which the ticket has been issued.


Para. 4. Service charge when space not occupied.
A service charge, in accordance with Carrier's Regulations, may be payable by a passenger who fails to use space for which a reservation has been made or to cancel the reservation within the cancellation time limit prescribed in Carrier's Regulations.


Para. 5. Communications Expenses.
The passenger will be charged for communications expenses made in connection with his reservation or journey and incurred by Carrier as a result of the passenger's request, other than communication expenses incurred in securing the original reservation on a flight.


Para. 6. Reconfirmation of Reservations.
Onward or return reservations may be subject to the requirement to reconfirm the reservation in accordance with and within the time limits specified in Carrier's Regulations. Failure to comply with any such requirement may result in cancellation of any onward or return reservations.


Para. 7. Cancellation of Onward Reservations made by Carrier.
If a passenger does not use a reservation and fails to advise Carrier, Carrier will cancel or request cancellation of any onward or return reservations.



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ARTICLE 7. CHECK-IN.
The passenger shall arrive at the Carrier's check-in location and boarding gate sufficiently in advance of flight departure to permit completion of any government formalities and departure procedures and in any event not later than the time that may be indicated by Carrier. If the passenger fails so to arrive in time at Carrier's check-in location or boarding gate or appears improperly documented and not ready to travel, Carrier may cancel the space reserved for him and will not delay the flight. Carrier is not liable to the passenger for loss or expense due to the passenger's failure to comply with the provisions of this Article.



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ARTICLE 8. REFUSAL OF AND LIMITATION ON CARRIAGE.
Para. 1. Right to Refuse Carriage.
Carrier may refuse carriage of any passenger or passenger's baggage for reasons of safety or if, in the exercise of its reasonable discretion, Carrier decides that:


(a) such action is necessary in order to comply with any applicable laws, regulations or orders of any state or country to be flown from, into or over; or


(b) the conduct, age, or mental or physical state of the passenger is such as to:
require special assistance of Carrier, or
cause discomfort or make himself objectionable to other passengers, or
involve any hazard or risk to himself or to other persons or to property; or



(c) such action is necessary because the passenger has failed to observe the instructions of Carrier; or


(d) the passenger has refused to submit to a security check; or


(e) the applicable fare or any charges or taxes payable have not been paid, or credit arrangements agreed between Carrier and the passenger (or the person paying for the ticket) have not been complied with; or


(f) the passenger:
does not appear to be properly documented, or
may seek to enter a country through which he is in transit, or
may destroy his documentation during flight, or
will not surrender travel documents to be held by the flight crew, against receipt, when so requested by the Carrier; or



(g) the ticket:
has been acquired unlawfully or has been purchased from an entity other than the issuing Carrier or its Authorized Agent, or
has been reported as being lost or stolen, or
is a counterfeit ticket, or
any flight or electronic coupon has been altered by anyone other than Carrier or its Authorized Agent, or in the case of a flight coupon, has been mutilated,

and Carrier reserves the right to retain such ticket; or


(h) the person presenting the ticket cannot prove that he is the person named in the ticket. Carrier reserves the right to retain such paper ticket.


Para. 2. Recourse when Carriage Refused.
The sole recourse of any passenger refused carriage pursuant to Paragraph 1 for reasons of safety or for any of the reasons specified in Subparagraphs 1(a), 1(b), 1(c), 1(d), 1(e) or 1(f) shall be recovery of the refund value of the unused ticket or portion thereof, in accordance with Article 11 Paragraph 3, subject to deduction of any applicable service charge for Subparagraphs 1(b)(2) or 1(c). Except as provided in this Paragraph, Carrier is not liable to any person for any refund or loss or expense whatsoever arising from or in connection with a refusal of carriage pursuant to Paragraph 1, whether arising in tort, contract or otherwise howsoever.


Para. 3. Limitation on Carriage.
Acceptance for carriage of children, incapacitated persons, pregnant women or persons with illness may be subject to prior arrangement with Carrier, in accordance with Carrier's Regulations.



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ARTICLE 9. BAGGAGE.
Para. 1. Items Unacceptable as Baggage.
(a) The passenger shall not include in his baggage:
items which do not constitute baggage as defined in Article 1 Paragraph 1 hereof;
items which are likely to endanger the aircraft or persons or property on board the aircraft, such as explosives, compressed gases, corrosives, oxidizing radio-active or magnetized materials, materials that are easily ignited, poisonous, offensive or irritating substances, liquids (other than liquids in the passenger's unchecked baggage for his use in the course of the journey), or those specified in the Dangerous Goods Regulations of the International Civil Aviation Organisation (ICAO) and the International Air Transport Association (IATA), and in Carrier's Regulations;
items the carriage of which is prohibited by the applicable laws, regulations or orders of any state to be flown from, to or over;
items which in the opinion of Carrier are unsuitable for carriage by reason of their weight, size or character, such as fragile or perishable items;
live animals, except as provided for in Paragraph 10 of this Article.



(b) If the passenger is in possession of, or if his baggage includes any arms and/or munitions, he shall present them to Carrier for inspection prior to commencement of carriage. If Carrier accepts such items for carriage it may require them to be delivered to and remain in its custody until the passenger's arrival at the airport building at the place of destination.


(c) The passenger shall not include in checked baggage fragile or perishable items, money, jewellery, precious metals, silverware, negotiable papers, securities or other valuables, business documents, passports and other identification documents, samples, medicines or drugs.


(d) If any items referred to in Subparagraph (a) or (b) of this Paragraph are carried, whether or not they are prohibited from carriage as baggage, the carriage thereof shall be subject to the charges, limitations of liability and other provisions of these Conditions applicable to the carriage of baggage.


Para. 2. Right to Refuse Carriage.
(a) Carrier may refuse carriage as baggage of such items described in Paragraph 1 of this Article as are prohibited from carriage as baggage and may refuse further carriage of any such items on discovery thereof.


(b) Carrier may refuse to carry as baggage any item because of its size, shape, weight or character.


(c) Unless advance arrangements for its carriage have been made with Carrier, Carrier may carry on later flights baggage which is in excess of the applicable free allowance.


(d) Carrier may refuse to accept baggage as checked baggage unless it is properly packed in suitcases or other similar containers to ensure safe carriage with ordinary care in handling.


Para. 3. Right of Search.
For reasons of safety and security, Carrier may request the passenger to permit a search to be made of his person and his baggage, and may search or have searched the passenger's baggage in his absence if the passenger is not available, for the purpose of determining whether he is in possession of or whether his baggage contains any item described in Paragraph 1(a) above or any arms or munitions which have not been presented to Carrier in accordance with Paragraph 1(b) above. If the passenger is unwilling to comply with such request Carrier may refuse to carry the passenger or baggage and the sole recourse against Carrier for the passenger so refused shall be a refund calculated in accordance with Article 11 Paragraph 3.


Para. 4. Checked Baggage.
(a) Upon delivery to Carrier of baggage to be checked Carrier shall take custody thereof and issue a baggage identification tag for each piece of checked baggage.


(b) If baggage has no name, initials or other personal identification, the passenger shall affix such identification to the baggage prior to acceptance.


(c) Checked baggage will be carried on the same aircraft as the passenger, unless Carrier decides that this is impracticable, in which case Carrier will carry the checked baggage on Carrier's next flight on which space is available.


Para. 5. Free Baggage Allowance.
Passengers may carry free of charge baggage as specified and subject to the conditions and limitations in Carrier's Regulations. Where two or more passengers, travelling as one party to a common destination or point of stopover by the same flight, present themselves and their baggage for travelling at the same time and place, they may be permitted to total free baggage allowance equal to the combination of their individual free baggage allowances.


Para. 6. Excess Baggage.
The passenger shall pay a charge for the carriage of baggage in excess of the free baggage allowance at the rate and in the manner provided in Carrier's Regulations.


Para. 7. Excess Value Declaration and Charge.
(a) If in accordance with Carrier's Regulations Carrier offers an excess valuation facility, a passenger may declare a value for checked baggage in excess of the applicable liability limits. If the passenger makes such a declaration the passenger shall pay the applicable charges.


(b) Except as otherwise provided in Carrier's Regulations, excess value charges shall be payable at the point of origin for the entire journey to final destination; provided that if at a stop-over en route a passenger declares a higher excess value than that originally declared, additional excess value charges for the increased value from such stopover to final destination shall be payable.


(c) Carrier will refuse to accept an excess value declaration on checked baggage when a portion of the carriage is to be provided by another Carrier which does not offer the facility.


Para. 8. Unchecked baggage.
(a) Baggage which the passenger carries on to the aircraft must fit under the seat in front of the passenger or in an enclosed storage compartment in the cabin. Items determined by Carrier to be of excessive weight or size will not be permitted in the cabin.


(b) Objects not suitable for transport in the cargo compartment (such as delicate musical instruments and the like) will only be accepted for transportation in the cabin compartment if due notice has been given in advance and permission granted by Carrier. The transport of such objects may be charged for separately.


Para. 9. Collection and Delivery of Baggage.
(a) The passenger shall collect his baggage as soon as it is available for collection at places of destination or stopover.


(b) Carrier shall deliver checked baggage to the bearer of the baggage check upon payment of all unpaid sums due to Carrier under the contract of carriage. Carrier is under no obligation to ascertain that the bearer of the baggage check is entitled to delivery of the baggage and Carrier is not liable for any loss, damage, or expense arising out of or in connection with its failure so to ascertain. Delivery of baggage will be made at the destination shown in the baggage check.


(c) If a person claiming the baggage is unable to produce the baggage check and identify the baggage by means of a baggage (identification) tag, Carrier will deliver the baggage to such person only on condition that he establishes to Carrier's satisfaction his right thereto, and if required by Carrier, such person shall furnish adequate security to indemnify Carrier for any loss, damage or expense which may be incurred by Carrier as a result of such delivery.


(d) Acceptance of baggage by the bearer of the baggage check without complaint at the time of delivery is prima facie evidence that the baggage has been delivered in good condition and in accordance with the contract of carriage.


Para. 10. Animals.
(a) Animals such as dogs, cats, household birds and other pets, when properly crated and accompanied by valid health and vaccination certificates, entry permits, and other documents required by countries of entry or transit will, with the advance agreement of Carrier, be accepted for carriage, subject to Carrier's Regulations.


(b) If accepted as baggage, the animal, together with its container and food carried, shall not be included in the free baggage allowance of the passenger but constitute excess baggage, for which the passenger shall pay the applicable rate.


(c) Guide dogs accompanying sight/hearing impaired passengers together with containers and food, will be carried free of charge in addition to the normal free baggage allowance, subject to Carrier's Regulations.


(d) Acceptance for carriage of animals is subject to the condition that passenger assumes full responsibility for such animal. Carrier shall not be liable for injury to or loss, delay, sickness or death of such animal or in the event that it is refused entry into or passage through any country, state or territory.



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ARTICLE 10. SCHEDULES, CANCELLATION OF FLIGHTS.
Para. 1. Times and Schedules not Guaranteed.
(a) Carrier undertakes to use its best efforts to carry the passenger and his baggage with reasonable dispatch. Times shown in the ticket, timetables or elsewhere are not guaranteed and do not form part of the contract of carriage and Carrier assumes no responsibility for making connections.


(b) Schedules are subject to change without notice. Carrier may when circumstances so require alter or omit stopping places shown on the ticket or in schedules and may without notice substitute alternate carriers or aircraft.


(c) Carrier will not be liable for errors or omissions in timetables or other publications of schedules or in statements or representations made by employees, agents or representatives of Carrier as to the dates or times of departure or arrival or as to the operation of any flight.


Para. 2. Cancellation, Changes of Schedule, etc.
(a) If Carrier cancels, terminates, diverts, postpones or delays a flight, substitutes a different type of aircraft or different class of service, is unable to provide previously confirmed space, fails to stop at a passenger's stopover or destination point, or causes the passenger to miss a connecting flight on which he holds a reservation, Carrier shall, with due consideration to the passenger's reasonable interests, either:
carry the passenger on another of its scheduled passenger services on which space is available; or
re-route the passenger to the destination indicated on the ticket or applicable portion thereof by its own scheduled services or the scheduled services of another carrier, or by means of surface transportation. If the sum of the fare, excess baggage charge and any applicable service charge for the revised routing is higher than the refund value of the ticket or applicable portion thereof, Carrier shall require no additional fare or charge from the passenger, and shall refund the difference if the fare and charges for the revised routing are lower; or
make a refund in accordance with the provisions of Article 11 Paragraph 3.



(b) When circumstances so require, Carrier may without notice cancel, terminate, divert, postpone or delay any flight, substitute a different type of aircraft, or omit a stopover or destination point. In any of these events, Carrier shall carry, re-route or make a refund in accordance with the preceding Subparagraph (a) and shall be under no further liability to the passenger.


(c) If circumstances are such that the aircraft's weight limitations or seating capacity would otherwise be exceeded, Carrier shall decide in its reasonable discretion which passengers or items shall not be carried. In such event, Carrier shall carry, re-route or make a refund to the affected passengers in accordance with Subparagraph (a) above and shall be under no further liability to the passenger.



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ARTICLE 11. REFUNDS.
Para. 1. General.
On failure by Carrier to provide carriage in accordance with the contract of carriage, or where a passenger requests a voluntary change of his arrangements, refund for an unused ticket or portion thereof shall be made by Carrier in accordance with this Article and with Carrier's Regulations.


Para. 2. Person to Whom Refund Will Be Made.
(a) Except as hereinafter provided in this Article, Carrier shall be entitled to make refund either to the person named in the ticket, or to the person who has paid for the ticket upon presentation of satisfactory proof.


(b) If a ticket has been paid for by a person other than the passenger named in the ticket, and Carrier has indicated on the ticket that there is a restriction on refund, Carrier shall make a refund only to the person paying for the ticket or to that person's order.


(c) Except in the case of lost tickets, refunds will only be made on surrender to Carrier of the passenger coupon or passenger receipt and surrender of all unused flight coupons.


(d) A refund made to anyone presenting the passenger coupon or passenger receipt and all unused flight coupons and holding himself out as a person to whom refund may be made in terms of Subparagraph (a) or (b) of this Paragraph shall be deemed a proper refund and shall discharge Carrier from liability and any further claim for refund from any person.


Para. 3. Involuntary Refunds.
If Carrier refuses carriage in accordance with Article 8 Paragraph 1 (subject to Article 8 Paragraph 2) or in accordance with Article 9 Paragraph 3, or in any of the events set out in Article 10 Paragraph 2, the amount of the refund shall be calculated in accordance with Carrier's Regulations relating to refunds described therein as "Involuntary Refunds". Carrier will furthermore refund to the passenger any communications expenses paid by the passenger in accordance with Article 6 Paragraph 5.


Para. 4. Voluntary Refunds.
If the passenger wishes a refund of his ticket for reasons other than those set out in Paragraph 3, the amount of refund shall be calculated in accordance with Carrier's Regulations relating to refunds described therein as "Voluntary Refunds".


Para. 5. Refund on Lost Ticket.
If a ticket or portion thereof is lost, refund will be made on proof of loss satisfactory to Carrier and upon payment of any applicable service charge, on condition (a) that the lost ticket, or portion thereof, has not been used, previously refunded or replaced, and (b) that the person to whom the refund is made undertakes, in such form as may be prescribed by Carrier, to repay to Carrier the amount refunded in the event and to the extent that the lost ticket or portion thereof is used by any person or that refund thereof is made to any person in possession of the ticket.


Para. 6. Right to Refuse Refund.
(a) Carrier may refuse refund when application therefore is made later than thirty days after the expiry of the validity of the ticket.


(b) Carrier may refuse refund on a ticket which has been presented to Carrier or to government officials of a country as evidence of intention to depart therefrom, unless the passenger establishes to Carrier's satisfaction that he has permission to remain in the country or that he will depart therefrom by another carrier or another means of transport.


Para. 7. Currency.
All refunds will be subject to government laws, rules and regulations or orders of the country in which the ticket was originally purchased and of the country in which the refund is being made. Subject to the foregoing provision, refunds will be made in the currency in which the ticket was paid for, or, at the option of Carrier, in Singapore currency or in the currency of the country where the ticket was purchased or where the refund is being made, in an amount equivalent to the amount due in the currency originally collected.


Para. 8. By Whom Ticket Refundable.
Refunds will be made only by the Carrier which originally issued the ticket, or by its Agent, if so authorized, in accordance with Carrier's Regulations.



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ARTICLE 12. CONDUCT ABOARD AIRCRAFT.
Para. 1.
If the passenger conducts himself aboard the aircraft so as to endanger the aircraft or any person or property on board, or obstructs the crew in the performance of their duties, or fails to comply with any instruction of the crew, or behaves in a manner to which other passengers may reasonably object, Carrier may take such measures as it deems necessary to prevent continuation of such conduct, including restraint of the passenger.


Para. 2.
The passenger may not operate aboard the aircraft portable radios, electronic games or transmitting devices including radio controlled toys and walkie-talkies. The passenger shall not operate any other electronic devices on board without Carrier's permission, except that hearing aids and heart pacemakers may be used.



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ARTICLE 13. ARRANGEMENTS BY CARRIER.
If in the course of concluding the contract of carriage by air, Carrier also agrees to make arrangements for the provision of additional services (such as hotel accommodation and excursions trips on the ground), whether or not the cost of such arrangements is for the account of Carrier, Carrier acts only as agent for the passenger and is not liable to the passenger for any damage, loss or expense whatsoever arising from or in connection with such arrangements.



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ARTICLE 14. ADMINISTRATIVE FORMALITIES.
Para. 1. General.
The passenger shall be solely responsible for complying with all laws, regulations, orders, demands and travel requirements of countries to be flown from, into or over, and with Carrier's Regulations and instructions. Carrier shall not be liable for any aid or information given by any agent or employee of Carrier to any passenger in connection with obtaining necessary documents or visas or complying with such laws, regulations, orders, demands, and requirements, whether given in writing or otherwise; or for the consequences to any passenger resulting from his failure to obtain such documents or visas or to comply with such laws, regulations, orders, demands, requirements, rules or instructions.


Para. 2. Travel Documents.
The passenger shall present all exit, entry, health and other documents required by laws, regulations, orders, demands or requirements of the countries concerned, and permit Carrier to take and retain copies thereof. Carrier reserves the right to refuse carriage of any passenger who has not complied with applicable laws, regulations, orders, demands or requirements or whose documents do not appear to be in order, or who does not permit Carrier to take and retain copies thereof.


Para. 3. Refusal of Entry.
The passenger agrees to pay the applicable fare whenever Carrier, on government order, is required to return a passenger to his point of origin or elsewhere owing to the passenger's inadmissibility into a country, whether of transit or of destination. Carrier may apply to the payment of such fare any funds paid to Carrier for unused carriage, or any funds of the passenger in the possession of Carrier. The fare collected for carriage to the point of refusal of entry or deportation will not be refunded by Carrier.


Para. 4. Passenger Responsible for Fines, Detention Costs, etc.
If Carrier is required to pay or deposit any fine or penalty or to incur any expenditure by reason of the passenger's failure to comply with laws, regulations, orders, demands and travel requirements of the countries concerned or to produce the required documents, the passenger shall on demand reimburse to Carrier any amount so paid or deposited and any expenditure so incurred. Carrier may use towards such expenditure any funds paid to Carrier for unused carriage, or any funds of the passenger in the possession of Carrier.


Para. 5. Customs Inspection.
If required, the passenger shall attend inspection of his baggage, checked or unchecked, by customs or other government officials. Carrier is not liable to the passenger for any loss or damage suffered by the passenger through failure to comply with this requirement.


Para. 6. Security Inspection.
The passenger shall submit to any security checks by government or airport officials or by Carrier.


Para. 7.
Carrier is not liable if it determines that what it understands to be applicable law, government regulation, demand, order or requirement requires that it refuse and it does refuse to carry a passenger.



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ARTICLE 15. SUCCESSIVE CARRIERS.
Carriage to be performed by several successive Carriers under one ticket, or under a ticket and any conjunction ticket issued in connection therewith, is regarded as a single operation.



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ARTICLE 16. LIABILITY FOR DAMAGE.
Para. 1.
Carriage hereunder is subject to the rules and limitations relating to liability established by the Convention unless such carriage is not international carriage to which the Convention applies. In international carriage as defined by the Warsaw Convention the liability of the Carrier for each passenger for death, wounding or other bodily injury is limited to the sum of 125,000 French gold francs or its equivalent (US equivalent approximately $10,000); and in international carriage as defined by the Warsaw Convention as amended at The Hague, the liability of the Carrier is limited to 250,000 French gold francs or its equivalent (US equivalent approximately $20,000).


However, by special contract as permitted by Article 22(1) of the Convention, Singapore Airlines Limited agrees that in respect of all international carriage of passengers to which the Convention applies performed on an SIA service:


(a) it will not invoke the limitation of liability under the Convention as to any claim for recoverable compensatory damages in respect of death, wounding or other bodily injury suffered by a passenger;


(b) with respect to that portion of such claim which does not exceed 100,000 SDRs, it will not avail itself of the defence under the Convention which provides that a carrier is not liable if it proves that it or its agents have taken all necessary measures to avoid the damage or that it was impossible for it or its agents to take such measures;


(c) except as provided in Subparagraphs (a) and (b) above, it reserves all defences available under the Convention to any such claim and with respect to third parties, it also reserves all rights of recourse against any other person, including without limitation, rights of contribution and indemnity; and


(d) neither the waiver of limits under Subparagraph (a) above nor the waiver of defences under Subparagraph (b) above shall be applicable in respect of claims made by public social insurance or similar bodies (except with respect to any such bodies of the United States) however asserted. Such claims shall be subject to the liability limit and defences under the Convention.


Para. 2.
In carriage which is not international carriage to which the Convention applies:


(a) Carrier shall be liable for damage to a passenger or his checked baggage only if such damage has been caused by the negligence of Carrier. If there has been contributory negligence on the part of the passenger Carrier's liability shall be subject to the applicable law relating to contributory negligence.


(b) With respect to delay, Carrier shall be under no liability except as provided in these Conditions of Carriage.


Para. 3.
To the extent not in conflict with the foregoing and whether or not the Convention applies:


(a) Carrier is liable only for damage occurring on its own line. A carrier issuing a ticket or checking baggage over the lines of another carrier does so only as agent for such other carrier. Nevertheless, with respect to checked baggage the passenger shall also have a right of action against the first or last carrier.


(b) Carrier is not liable for damage to unchecked baggage unless such damage is caused by the negligence of Carrier. If there has been contributory negligence on the part of the passenger, Carrier's liability shall be subject to the applicable law relating to contributory negligence.


(c) Carrier is not liable for any damage arising from its compliance with any laws or government regulations, orders or requirements, or from failure of the passenger to comply with the same.


(d) The liability of Carrier in the case of loss, damage or delay of checked baggage shall be limited to 250 French gold francs or its equivalent (US equivalent approximately $20) per kilogram and in the case of unchecked baggage shall be limited to 5,000 French gold francs or its equivalent (US equivalent approximately $400) per passenger, provided that if in accordance with applicable law different limits of liability are applicable such different limits shall apply. If the weight of the baggage is not recorded on the baggage check, it is presumed that the total weight of the checked baggage does not exceed the applicable free baggage allowance for the class of service concerned, as provided in Carrier's Regulations. If in the case of checked baggage a higher valuation is declared pursuant to Article 9 Paragraph 7, the liability of Carrier shall be limited to such higher declared value. In the event of loss, damage or delay of part of the checked baggage, the liability limit of Carrier shall be reduced proportionately on the basis of weight to the part concerned.


(e) Carrier's liability shall not exceed the amount of proven damages. Carrier shall furthermore not be liable for indirect or consequential damages.


(f) Carrier is not liable for injury to a passenger or for damage to a passenger's baggage caused by property contained in such passenger's baggage. Any passenger whose property causes injury to another person or damage to another person's property or to the property of Carrier shall indemnify Carrier for all losses and expenses incurred by Carrier as a result thereof.


(g) Carrier is not liable for damage to fragile or perishable items, money, jewellery, precious metals, silverware, negotiable papers, securities or other valuables, business documents, passports and other identification documents, samples, medicines or drugs, which are included in the passenger's checked baggage, whether with or without the knowledge of Carrier.


(h) If a passenger is carried whose age or mental or physical condition is such as to involve any hazard or risk to himself, Carrier shall not be liable for any illness, injury or disability, including death, attributable to such condition or for the aggravation of such condition.


(i) On failure of Carrier, otherwise than in circumstances referred to in Article 8 Paragraph 1, Article 9 Paragraph 3 or Article 10 Paragraph 2(b) or (c), to provide space in the class of service for which a reservation has been duly made in accordance with Article 6 hereof, Carrier's liability for damages for such failure shall be limited to reimbursement of reasonable expenses of the passenger for accommodation, meals, communications and ground transport to and from the airport, and to compensation for any other damages sustained by the passenger at a rate not exceeding US$50 per day or part thereof up to the time when Carrier is able to provide such space either on another of its own services or on the services of another carrier.


(j) Any exclusion or limitation of liability of Carrier shall apply to and be for the benefit of agents, employees and representatives of Carrier and any person whose aircraft is used by Carrier and such person's agents, employees and representatives. The aggregate amount recoverable from Carrier and from such agents, employees, representatives and persons shall not exceed the amount of Carrier's limit of liability.


Para. 4.
Unless so expressly provided nothing herein contained shall waive any exclusion or limitation of liability of Carrier under the Convention or applicable laws.



Back to top

ARTICLE 17. TIME LIMITATION ON CLAIMS AND ACTIONS.
Para. 1. Notice of Claims.
No action shall lie in the case of damage to checked baggage unless the person entitled to delivery complains to Carrier forthwith after the discovery of the damage, and, at the latest, within seven days from the date of receipt; and in the case of delay, unless the complaint is made at the latest within twenty-one days from the date on which the baggage has been placed at his disposal. Every complaint must be made in writing and dispatched within the times aforesaid.


Para. 2. Limitation of Actions.
Any right to damages shall be extinguished if an action is not brought within two years reckoned from the date of arrival at the destination, or from the date on which the aircraft ought to have arrived, or from the date on which the carriage stopped. The method of calculating the period of limitation shall be determined by the law of the court seized of the case.


ARTICLE 18. MODIFICATION AND WAIVER.
No agent, employee or representative of Carrier has authority to alter, modify or waive any provision of these Conditions of Carriage or of Carrier's Regulations.


NAME OF CARRIER : SINGAPORE AIRLINES LIMITED


ABBREVIATION OF NAME : SIA
Kiwi Flyer is offline  
Old Aug 19, 08, 11:44 am
  #7  
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You can delete this post, but would it be possible to add a note as to which seats to avoid especially those with the box underneath the seat that makes it impossible to stretch your legs under the seat?
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Old Aug 19, 08, 1:44 pm
  #8  
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Sure. If someone could point me to the info that would speed up their addition to the post.
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Old Aug 27, 08, 9:13 am
  #9  
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Originally Posted by Kiwi Flyer View Post
Sure. If someone could point me to the info that would speed up their addition to the post.
KIWIflyer I think it is available in seatguru.com
It tells you the seats that have the box underneath
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Old Sep 8, 08, 10:57 pm
  #10  
 
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SQ SEATING ADVICE (update)

direct link to SIA Fleet Information

772ER seat map
Business Class - (30 space beds) rows 11-16 in 2-2-2 format
Economy Class - (255 seats) rows 31-59 in 3-3-3 format, forward cabin rows 31-47, rear cabin rows 48-59

Last edited by futaris; Sep 16, 08 at 2:46 am
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Old Sep 16, 08, 2:21 am
  #11  
 
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correct link is SIA Fleet Information

Last edited by Guy Betsy; Jul 8, 12 at 9:40 pm Reason: Updated correct link
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Old Dec 30, 08, 4:18 pm
  #12  
 
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SQ SEATING ADVICE (update)

A333 seat map
Business Class - (30 space beds) rows 11-16 in 2-2-2 format
Economy Class - (255 seats) rows 31-63 in 2-4-2 format, forward cabin rows 31-47, rear cabin rows 48-63

SQ AIRCRAFT TYPES (update)

A330-300 (aka A333) : Business class with new business class, Economy class
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Old May 26, 09, 1:46 pm
  #13  
soy
 
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seat specifications

Think this is an addition to the FAQ - PDF with details of all 2009 SQ seats,

http://www.singaporeair.com/saa/en_U..._Seat_Info.pdf
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Old Jul 15, 12, 9:26 pm
  #14  
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Note : This is a read-only thread. Any questions relating to this thread, please post at above :
General SQ Questions

Thank you !

Guy Betsy
Singapore Airlines Krisflyer forum co-mod
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