REtroactive Mileage Claim
Dec 1, 2005, 12:50 am
#1
Original Poster
Join Date: Feb 2004
Location: BNE / LHR
Programs: QF Gold
Posts: 1,601
REtroactive Mileage Claim
Hi,
Came back from my RTW and checked my SIA balance to find only one flight had been credited.
Its been over 3 months for many of the flights and they are missing.
Looks like my number was only entered on the one flight
Now i've got 14 boarding passes (plus 2 missing) that i need to credit.
I wanted to know if there is any other way to do this other than the fax?
I have to do this for 4 passengers, and was hopeing i could do it over the phone with someone.
I'm Silver if that helps :-P
- Dave
Came back from my RTW and checked my SIA balance to find only one flight had been credited.
Its been over 3 months for many of the flights and they are missing.
Looks like my number was only entered on the one flight
Now i've got 14 boarding passes (plus 2 missing) that i need to credit.
I wanted to know if there is any other way to do this other than the fax?
I have to do this for 4 passengers, and was hopeing i could do it over the phone with someone.
I'm Silver if that helps :-P
- Dave
Dec 1, 2005, 1:19 am
#2
Join Date: Dec 2001
Location: BRU, SIN, PEK
Programs: SQ TPP, LH SEN
Posts: 3,235
I think it is best to do it via fax/email. Doing this over the phone is just asking for more grief. At least with fax/email you have documentation that a request has been made and KF can do the necessary follow-up downstream. At least you don't have to send in original boarding passes like with some airlines.
Dec 1, 2005, 1:25 am
#3
Join Date: Jan 2005
Location: Singapore
Programs: Singapore Airlines PPS Club, Hilton HHonors
Posts: 428
Originally Posted by davem4
I wanted to know if there is any other way to do this other than the fax?
I have to do this for 4 passengers, and was hopeing i could do it over the phone with someone.
I'm Silver if that helps :-P
- Dave
I have to do this for 4 passengers, and was hopeing i could do it over the phone with someone.
I'm Silver if that helps :-P
- Dave
The strange part is, 2 weeks after the dust had settled, I got a snail mail from SQ. "Dear Mr Loony, We understand you have submitted a retroactive mileage claim. Please be advised that we are processing your claim..."
Loony
Dec 1, 2005, 1:33 am
#4
Join Date: Jul 2003
Location: CGK
Programs: SQ TPP28, CX DM, DL P, GA CB, WOH LGLOB, HH D, MB G, Hertz P
Posts: 2,884
I haven't done it on the new website, but the online missing mileage claim feature from the old website worked wonders in my experience. Request logged and mileage credited way faster than when submitted via fax.
Dec 1, 2005, 1:35 am
#5
Join Date: Jan 2005
Posts: 189
If all your flights were on SQ or *A Airlines and you want the miles to go to Krisflyer, just do it online. They've got a great feature on the retroactive mileage claim form that lets you make multiple claims on the same form, so you just have to submit once. Did this yesterday and the miles were credited before the day was done. OTOH, I called to ask if Krisflyer could credit the miles to M&M with PPS sectors going to Krisflyer, as they did for another flight and was told that I had to call Lufthansa about that.
Dec 1, 2005, 2:27 am
#7
Join Date: Jul 2003
Location: CGK
Programs: SQ TPP28, CX DM, DL P, GA CB, WOH LGLOB, HH D, MB G, Hertz P
Posts: 2,884
What we meant was not doing it by email, but by logging into your Krisflyer account online and submitting the request through a specific feature "Missing Mileage Enquiry" (not by submitting feedback). Hope this helps.
Dec 1, 2005, 2:41 am
#8
Join Date: Jan 2005
Posts: 189
Yep. Log in first (separately for each of your 4 persons) then go to this url
https://www.singaporeair.com/saa/en_...ageRequest.jsp
More information on that page.
https://www.singaporeair.com/saa/en_...ageRequest.jsp
More information on that page.
Dec 1, 2005, 3:00 am
#9
Join Date: Aug 2004
Location: Sydney, AU
Posts: 428
Originally Posted by StarG
I haven't done it on the new website, but the online missing mileage claim feature from the old website worked wonders in my experience. Request logged and mileage credited way faster than when submitted via fax.
Put SQ flights early in Oct on UA MP. Once I got back, finally got around to faxing the form+boarding passes to SQ for PPS credits.
Almost 3 weeks nothing.
Went to website and went through their online system to get my miles.
About ... 2, 3 or 4 days I saw my PPS credits. But I can't tell if they finally processed my fax or what.
Of course, just this week I received a letter from KF saying that they're processing my credit request. The next day I received another letter stating that the miles have been credited.
Dec 1, 2005, 2:33 pm
#11
FlyerTalk Evangelist
Join Date: Oct 2004
Programs: Nah.
Posts: 13,967
I just submitted one on the website. It was for a J flight which I took before becoming a KF member. I creditted the miles to UA, but just want the PPS sectors in my KF account. Does anyone think this will happen when using the website?
Dec 2, 2005, 9:40 am
#14
FlyerTalk Evangelist
Join Date: Oct 2004
Programs: Nah.
Posts: 13,967
Originally Posted by Kiwi Flyer
I think you'll need to ring SQ - no need to send in BPs and ticket.
I just went to krisflyer.com to check to see if it had posted before calling, and the sector was there! ^ ^ ^ Absolutely amazing!
It posted in less than 24 hours after making the online request.
Dec 2, 2005, 10:21 am
#15
Join Date: Jul 2002
Programs: UA MM
Posts: 6,984
Originally Posted by qasr
Wow! I am impressed!
I just went to krisflyer.com to check to see if it had posted before calling, and the sector was there! ^ ^ ^ Absolutely amazing! It posted in less than 24 hours after making the online request.
I just went to krisflyer.com to check to see if it had posted before calling, and the sector was there! ^ ^ ^ Absolutely amazing!
It posted in less than 24 hours after making the online request.