Active phishing scam - please avoid!
 

A friend of mine had tickets with SG for this coming weekend and decided to have call them to reconfirm. Had a complex itinerary with a connection on scoot. He got the helpline number off the internet -1 800 742 3333. The person who picked up - rather then answer his question about the transfer- informed him his ticket was not fully paid for. He explained that of course it was - had been booked months ago and he had a confirmation e - mail. She insisted it was only “ partially paid” and that he owed $900 per ticket due to a “ fare difference “. He refused to pay. The scammer then told him that if he didn’t pay immediately he would forfeit his tickets. He hung up at this point. A couple minutes later he had an email from SG confirming his tickets were cancelled. He called the same number again -9 times - and was given erratic answers.
I helped him rebook his flights - huge headache factor for him, plus cost.
We learnt of this scam today - had no clue this was happening. He has spoken to SG and they’re looking into this but haven’t offered any resolution yet. Their website has mention of this but perhaps does not have as much emphasis as it should. I’m putting this here hoping other people don’t fall for this.

Been reported a few times previously.

https://www.flyertalk.com/forum/sing...ct-number.html

If that is indeed a scam number and not operated by SQ, how did it managed to cancel the existing tickets?

Quite mind-boggling.

If you give the guy on the phone your confirmation number and last name, they can look it up in the system and cancel it. This is also why you are advised not to post details about your itinerary (ticket number, PNR / confirmation number, etc.) on social media sites, etc because anyone can go in and edit your booking then.

What is mind boggling is that these has been going on for months and there doesn’t seem to be a mechanism to close the number down. Surely the telco who oversees the number can take action, but I guess that takes a complaint and investigation?

Also requires them to care more about people who aren't paying for their services (SQ customers) than people who are giving them money (scammers).