Dtv78

Hi all

About 6 weeks ago I booked 3 standard economy return tickets for Melbourne to Seoul (transiting Singapore) with Virgin Australia (VA). Tickets were for 2 x Adults and 1 x Child.
However, the flights will be operated by Singapore Airlines (SIA) as VA and SIA codeshare.
VA issued me with their booking reference number. I also received a booking reference number from SIA.
I wanted to be sure that the SIA booking reference was all ok, so I decided to enter the SIA booking reference number in the "Manage Booking" on the SIA website.
Lo and behold, the 3 tickets issued on the SIA website were all Premium Economy and for every leg of my trip.
Just wanted to ask if anyone has experienced this and if they could kindly share the experience.
I am not getting my hopes up but would be more than happy to accept this.

Thanks

cowie

SQ's IT can be a bit iffy. Are you able to assign seats in the PEY cabin?

bpk6h

Somebody will be more up to speed on future schedule changes and aircraft usage but I thought SIN-ICN is only served by A350 Regional/787-10? Neither of these aircraft have Premium Economy. Perhaps you are in PY on MEL-SIN but I question if you are in PY on SIN-ICN.

sbs2716g

most likely it is mixed cabin classes. If buy from SQ app, they will show the price in PE. But under the flight options , they will put mixed cabin classes.

Kettering Northants QC

I know they've been swapping the 777 (with PE) around with the Regional A350 (no PE) on the Sin-Mel route.

bpk6h

Yes, most likely. But OP says seats are in PE on "every leg" of the trip.

Dtv78

​​​​​​ I tried doing it on VA website but it said that i have to do it in SIA website. Went to SIA website and the only option i had was to choose a preferred aisle or window seat

Dtv78

i had a look at seat guru and enterer my flight numbers for SIN-ICN-SIN and there is no PE available... So mixed cabin class... That said the tickets i downloaded from SIA website had PE showing for all leg.
Mel-Sin a350-900
Sin-Icn-Sin 787-10
Sin-Mel a380-800

cowie

I wish I'm wrong and for some fortuitous reason you have indeed been booked into PEY when you bought Y seats. But on the balance I'd say don't get your hopes too high. I've seen SQ's app display a "confirmed" first class booking on the A350, for instance, where such a cabin is not offered.

To me it sounds like the VA/SQ booking classes are not mapping correctly over onto SQ's website/app. If you can dig around your reservation and find out your actual booking class, we may be able to shed more light on this.

Mwenenzi

Dtv78 Welcome to FT
Seatguru has been out of date for a long time. Waste of time looking at it.
Look at SQ on line
https://www.singaporeair.com/en_UK/u...rbus-a350-900/
https://www.singaporeair.com/en_UK/u...boeing-787-10/
https://www.singaporeair.com/en_UK/u...rbus-a380-800/

or Aerolopa (by a FTer)
https://www.aerolopa.com/sq-airbus-a350-gallery
https://www.aerolopa.com/sq-boeing-787-gallery
https://www.aerolopa.com/sq-airbus-a380-gallery