Singapore Airlines rebooked my return leg for 2 days after original flight
Nov 26, 2022, 9:27 pm
#31
Original Poster
Join Date: Aug 2022
Posts: 31
I believe TS book on the Sunday service to IAH. SQ52 will operate on day 2/3/5 only. So either 2 days earlier or 2 days later.
Best bet is to ask SQ to bear 2 days of hotels in Singapore. Or ask SQ to reroute to another US destination. Or TS wan to go MAN for 2 days , can ask SQ to fly him on SQ302 on Sunday to MAN and then 2 days later back to IAH.
Best bet is to ask SQ to bear 2 days of hotels in Singapore. Or ask SQ to reroute to another US destination. Or TS wan to go MAN for 2 days , can ask SQ to fly him on SQ302 on Sunday to MAN and then 2 days later back to IAH.
I also asked them if they could do anything to help with the extra time in Singapore and they flat out said no.
Nov 27, 2022, 2:08 am
#32
Join Date: Jun 2017
Posts: 2,276
Yup only option is to either go home 2 days earlier, we booked nonrefundable hotels so a no go here as we would lose out on over 800 dollars on stay we couldn't pass up the savings, or 2 days later which is another issue because of vacation time and added expenses in Singapore.
I also asked them if they could do anything to help with the extra time in Singapore and they flat out said no.
I also asked them if they could do anything to help with the extra time in Singapore and they flat out said no.
you should tell SQ that since they are unwilling to pay for the hotel, then they should be responsible for buying a cash ticket back to IAH on other airline on the same date.
You need to ask them to escalate your demand. Or else you tell them you will complain to DOT.
Nov 27, 2022, 2:14 am
#33
Join Date: Jul 2004
Posts: 4,533
think you should ask the hotel directly. Ask them whether allow to move the dates due to flight cancellation.
you should tell SQ that since they are unwilling to pay for the hotel, then they should be responsible for buying a cash ticket back to IAH on other airline on the same date.
You need to ask them to escalate your demand. Or else you tell them you will complain to DOT.
you should tell SQ that since they are unwilling to pay for the hotel, then they should be responsible for buying a cash ticket back to IAH on other airline on the same date.
You need to ask them to escalate your demand. Or else you tell them you will complain to DOT.
Nov 27, 2022, 3:31 am
#34
Join Date: Feb 2015
Location: SIN, SFO, LON
Programs: SQ:TPPS, Marriott: Titanium
Posts: 441
DOT only mandated refund which OP can get without any problem. With a 9 months advanced notice of schedule change, OP will not be legally entitled to anything aside from a refund even under the much more generous EU261 rule. Rather than rely on the goodwill of SQ, which may or may not result in anything, I think OP is better off try to get his extra days off and find more $ to stay for 2 more days. At least he will get some certainty.
Last edited by williamluk; Nov 27, 2022 at 4:05 am
Nov 27, 2022, 5:03 am
#35
Join Date: Jun 2017
Posts: 2,276
DOT only mandated refund which OP can get without any problem. With a 9 months advanced notice of schedule change, OP will not be legally entitled to anything aside from a refund even under the much more generous EU261 rule. Rather than rely on the goodwill of SQ, which may or may not result in anything, I think OP is better off try to get his extra days off and find more $ to stay for 2 more days. At least he will get some certainty.
Nov 27, 2022, 7:40 pm
#36
Join Date: May 2003
Location: Singapore
Programs: QF LTG, SQ EGTP, Bonvoy LTG
Posts: 4,844
believe under EU261, no compensation is due but the airline still have bear duty of care. But then whether this apply to TS? Maybe EU261 should apply since SQ52 fly from MAN-IAH. Technically TS still can get to MAN on time. But he will have trouble flying back to IAH from MAN.
Nov 28, 2022, 1:12 am
#37
Join Date: Apr 2007
Location: Anywhere
Posts: 6,559
Nov 28, 2022, 3:15 am
#38
Join Date: Oct 2003
Location: Traveling the World
Posts: 6,072
Nov 30, 2022, 12:24 pm
#39
Join Date: Oct 2022
Posts: 143
OP, what did you go ahead and do? As others mentioned, I think you should request SQ to put you on a codeshare/Star Alliance flight to IAH via TPE/LHR etc. You may have to call several times and follow up but I think you should be fine. Also, you could perhaps ask to fly to SF/LAX/JFK/EWR and then take a connecting flight to IAH. SQ26/SQ22 lands in NY in the morning/early afternoon, so you can take a connecting flight and reach IAH by evening
Nov 30, 2022, 1:32 pm
#40
Original Poster
Join Date: Aug 2022
Posts: 31
OP, what did you go ahead and do? As others mentioned, I think you should request SQ to put you on a codeshare/Star Alliance flight to IAH via TPE/LHR etc. You may have to call several times and follow up but I think you should be fine. Also, you could perhaps ask to fly to SF/LAX/JFK/EWR and then take a connecting flight to IAH. SQ26/SQ22 lands in NY in the morning/early afternoon, so you can take a connecting flight and reach IAH by evening
The agent I originally spoke told me that I should accept the new flights because if I didn't and they might be taken by other passengers, wasn't sure if that was the smart thing to do but I didn't want to lose those and they said they made note in my account that I could change it in the future without issue/ extra fee if I could find a flight with the same amount of points. I looked at multiple star alliance partners to find flights but the agents kept saying that they couldn't see any availability on their end, I could tell they were getting frustrated with me because I kept asking them to look for flights that they couldn't see.
So right now, I am planning on broaching the subject with my boss to ask if they would possibly allow me to miss the extra time, see if I couldn't work while I am over seas.
Nov 30, 2022, 1:38 pm
#41
Join Date: Oct 2022
Posts: 143
I am so sorry to hear this dude. It's truly a shame. SQ's customer service is incredibly horrible. Just as good as their service is in flight, its equally disastrous on the customer service side of it. I still think you can work something out. I'm assuming you are based in Singapore, and if you are, I think you should pay a visit to the SQ Ion Orchard office. They might be more receptive and understanding. I feel like you just need to get ahold of the right agent. Don't give up so easily, I think there's a chance
Nov 30, 2022, 1:41 pm
#42
Original Poster
Join Date: Aug 2022
Posts: 31
I am so sorry to hear this dude. It's truly a shame. SQ's customer service is incredibly horrible. Just as good as their service is in flight, its equally disastrous on the customer service side of it. I still think you can work something out. I'm assuming you are based in Singapore, and if you are, I think you should pay a visit to the SQ Ion Orchard office. They might be more receptive and understanding. I feel like you just need to get ahold of the right agent. Don't give up so easily, I think there's a chance
Nov 30, 2022, 1:48 pm
#43
Join Date: Oct 2022
Posts: 143
Gotcha. Yeah I think you should call again and ask to be transferred to the SG office. I think they have more say in decision making than those from the India/Philippines call center. I would also recommend using their support form online and explaining your situation there (including the fact that you transferred non-refundable points from your credit card). Try using the Kris Chat bot as well
Jan 9, 2023, 9:45 am
#44
Join Date: Dec 2002
Location: SFO
Posts: 3,938
