jvw1985

I am new to earning and redeeming Krisflyer miles (or any miles in general), so apologies in advance if this is a stupid question.

My partner and I both have our own Krisflyer accounts, with our kids linked to mine.
We have a cash paid booking SIN - WLG return in March next year booked in Economy Standard (W) which I am hoping to upgrade to Business Class using our points. However I know we can't pool points so I'm unsure how and if it will work:

2 adults, 1 child - all in one booking
Husband - has enough points to upgrade 2 pax to business return
Myself - has enough points to upgrade 1 pax to business return

As it's all under one booking, can we only use the points of one of us to upgrade?

If the above is possible and we are able to upgrade, I then noticed when looking online that it says the flights are unavailable to upgrade - I booked in the correct fare class to allow upgrades so my assumption is that there are no business class seats left on my flight? Would I then need to perhaps change flights to one where there is availability?

** Edit to add: I also just got Krisflyer Elite Gold Status, no idea if it makes any difference to my above scenario though **

Thanks in advance!

carrotjuice

You can call SQ and split your passengers to different bookings, i.e. 1 adult (yourself) and 1 adult + 1 child (husband and child).

Upgrading with miles generally isn't good use for them, and is dependent on availability as well - just because a business seat may be available for cash purchase doesn't mean that it's available for upgrades.

KFEG status doesn't carry much weight in upgrade priority in SQ's eyes.

Mwenenzi

jvw1985 Welcome to FT
Non stop flight?
Guessing you have an Air NZ domestic flight in the ticket. Or via AU?

jvw1985

Thanks for the advice re splitting the bookings.

Noted on your comment that upgrading with miles isn't the best use for them - so what would be the best use? I see lots of comments on this forum regarding award flights not being available, so at first glance that didn't seem like a good use either. I suppose I've been a little over optimistic on the ability to use my miles..

I've already got my flights to NZ booked, so if I'm going about it the wrong way then any advice or tips on how to be able to upgrade using miles would be appreciated.

Thanks

Flying direct SIN to AKL, then have an Air NZ domestic flight to Wellington

bent

are the SQ and NZ segments all issued on one SQ 618 ticket? If so, then to perfrom any upgrade, you will have to go through offline as online will only permit upgrade if all segments are on SQ.
As above posters have mentioned, you will have to ask the agent to split the booking for you so they can perform the redemption upgrade using miles from separate accounts.

jvw1985

Great point, thank you.

Both segments are issued on one SQ ticket.

carrotjuice

Direct redemption into Business or First class represents the best value, although this is not applicable now that you’ve purchased the original ticket in cash. Not sure if upgrade availability is the same as direct redemptions, if so you may find the similar limited availability to be applicable to both - especially as global travel is ferocious post COVID.

bent

it is - u get upgraded to the same booking classes as direct redemption availability i.e. D and I for advantage and saver respectively and P for Y>PEY upgrade (saver only)