Problem trying to change award ticket online
Jul 31, 2022, 12:44 am
#1
Original Poster
Join Date: Oct 2003
Location: KOA
Programs: DL Gold/MM, HH Diamond, Hyatt Explorist, IHG Platinum, Marriott Lifetime Gold
Posts: 2,280
Problem trying to change award ticket online
I am trying to change online a one way saver award ticket from a late afternoon flight to an early morning flight on the same day. I keep getting a message that stopovers on one way saver awards are not allowed, but there is no stopover. It is a simple one way non-stop flight. After logging in I am going to Manage Booking, then Change Flights, select the flight to change, click Search and then the flight I want appears. I click Next and the no stopover message appears. What am I doing wrong?
Jul 31, 2022, 1:36 am
#3
Original Poster
Join Date: Oct 2003
Location: KOA
Programs: DL Gold/MM, HH Diamond, Hyatt Explorist, IHG Platinum, Marriott Lifetime Gold
Posts: 2,280
I already called but could not get immediate help. The person that I spoke to took down all of the information and told me that someone would call me back. I hope that they call soon or saver awards on the earlier flight might not still be available.
Jul 31, 2022, 10:18 am
#5
Original Poster
Join Date: Oct 2003
Location: KOA
Programs: DL Gold/MM, HH Diamond, Hyatt Explorist, IHG Platinum, Marriott Lifetime Gold
Posts: 2,280
Jul 31, 2022, 11:06 am
#6
Original Poster
Join Date: Oct 2003
Location: KOA
Programs: DL Gold/MM, HH Diamond, Hyatt Explorist, IHG Platinum, Marriott Lifetime Gold
Posts: 2,280
Nevermind, I just realized my mistake. I neglected to choose either Saver or Advantage before clicking Next. After clicking Saver, my flight was changed to the earlier flight. I expected to pay 25 USD and another 2k miles (original flight cost 19k and new flight was showing as 21k), but the change was made for no extra charge or miles. Very happy now.
Jul 31, 2022, 3:29 pm
#7
Join Date: Apr 2007
Location: Anywhere
Posts: 6,565
And there shouldn't be any extra KF miles required if your ticket was issued prior to 5 July 2022, if it doesn't require reissuance (such as date and time change).
So what you've encountered aligns with expectations.
Jul 31, 2022, 3:48 pm
#8
Original Poster
Join Date: Oct 2003
Location: KOA
Programs: DL Gold/MM, HH Diamond, Hyatt Explorist, IHG Platinum, Marriott Lifetime Gold
Posts: 2,280
I haven't flown SQ in a long time so I wasn't up to date with the terms and conditions with regard to changing an award ticket. I'm glad that SQ allows such flexibility without charge. Thanks for offering to help, but as mentioned above, I did finally figure out what I was doing wrong.
Jul 31, 2022, 8:19 pm
#9
Join Date: Feb 2006
Posts: 327
Nevermind, I just realized my mistake. I neglected to choose either Saver or Advantage before clicking Next. After clicking Saver, my flight was changed to the earlier flight. I expected to pay 25 USD and another 2k miles (original flight cost 19k and new flight was showing as 21k), but the change was made for no extra charge or miles. Very happy now.