Changing redemption booking - miles used expired
Feb 21, 2022, 9:19 am
#1
Original Poster
Join Date: Mar 2010
Location: Roswell, GA
Programs: BA Gold-Virgin Gold-Delta MM-Hilton Diamond-Hyatt Globalist-Marriott Gold-IHG Plat Amb-Accor Nobody
Posts: 259
Changing redemption booking - miles used expired
OK, can't seem to see a thread covering my issue, so would appreciate any help.
I have 3 related bookings; SIN - DPS, DPS - HKT (Via SIN) & HKT - SIN, booked for May. I want to change these to January '23, still SIN - DPS, but then DPS - BKK (Via Sin) & BKK - SIN.
I can't cancel and re-book online as when I go to cancel I'm told my miles have expired and will not be credited back. I thought Singapore had extended mile validity ?
Will this be the same issue if I ever connect with a redemption agent (rarer than rocking horse poo) ?
Any insight, greatly appreciated.
Thanks.
I have 3 related bookings; SIN - DPS, DPS - HKT (Via SIN) & HKT - SIN, booked for May. I want to change these to January '23, still SIN - DPS, but then DPS - BKK (Via Sin) & BKK - SIN.
I can't cancel and re-book online as when I go to cancel I'm told my miles have expired and will not be credited back. I thought Singapore had extended mile validity ?
Will this be the same issue if I ever connect with a redemption agent (rarer than rocking horse poo) ?
Any insight, greatly appreciated.
Thanks.
Feb 21, 2022, 10:12 pm
#3
Join Date: Feb 2006
Location: Sydney, Australia
Programs: QR/AC Gold, VA Silver, IHG Plat, Bonvoy Gold
Posts: 1,581
In another forum, someone said that you have to manually call the contact centre to cancel and as for point reinstatement/extension as it doesn't re-instate automatically. I suggest you give them a call.
Feb 26, 2022, 6:02 am
#4
Original Poster
Join Date: Mar 2010
Location: Roswell, GA
Programs: BA Gold-Virgin Gold-Delta MM-Hilton Diamond-Hyatt Globalist-Marriott Gold-IHG Plat Amb-Accor Nobody
Posts: 259
Thanks Everyone, managed to communicate with someone 'capable' at Singapore, and they were GREAT. One of my reservations had a DAY change and as such they acknowledged the impact on the other reservations, allowed me to cancel all 3, and as a courtesy re-deposited my miles with a new expiration date, allowing me to re-book for January 2023.
FYI : Sumaiyah at [email protected] was FANTASTIC at solving my issue and this email address was the only one that resulted in a timely response from a capable agent.
FYI : Sumaiyah at [email protected] was FANTASTIC at solving my issue and this email address was the only one that resulted in a timely response from a capable agent.
Mar 5, 2022, 2:48 pm
#5
Join Date: Sep 2013
Posts: 877
Thanks Everyone, managed to communicate with someone 'capable' at Singapore, and they were GREAT. One of my reservations had a DAY change and as such they acknowledged the impact on the other reservations, allowed me to cancel all 3, and as a courtesy re-deposited my miles with a new expiration date, allowing me to re-book for January 2023.
FYI : Sumaiyah at [email protected] was FANTASTIC at solving my issue and this email address was the only one that resulted in a timely response from a capable agent.
FYI : Sumaiyah at [email protected] was FANTASTIC at solving my issue and this email address was the only one that resulted in a timely response from a capable agent.
i wanna cancel my JFK FRA. Booking but I’m afraid to lose the miles
Mar 6, 2022, 2:50 am
#6
Original Poster
Join Date: Mar 2010
Location: Roswell, GA
Programs: BA Gold-Virgin Gold-Delta MM-Hilton Diamond-Hyatt Globalist-Marriott Gold-IHG Plat Amb-Accor Nobody
Posts: 259