Best way to reach SQ Customer Service?
Feb 3, 22, 5:54 pm
#76
Join Date: Apr 2007
Location: Anywhere
Posts: 5,994
Originally Posted by potm
My calls are being picked up relatively quickly now but it's always to some agent who can't do anything with redemption bookings. They will put you on hold for about 5 mins and then come back and tell you that the redemption team is all busy and they will arrange a call back.
Feb 3, 22, 6:25 pm
#77
Join Date: Oct 2015
Location: So Cal
Posts: 823
Originally Posted by potm
Singapore airlines call centre has really gone to complete sh*t.
My calls are being picked up relatively quickly now but it's always to some agent who can't do anything with redemption bookings. They will put you on hold for about 5 mins and then come back and tell you that the redemption team is all busy and they will arrange a call back.
Whether they will actually call you back is about 50/50 and that's if you manage to even pick up the call by being alert and available for the whole day ready to pounce on your phone.
If you do actually manage to get an agent on the line, anything besides the most basic of tasks requires them to escalate it to some other people with the promises of calling you back, which just does not happen.
Singapore has gone from one of the best airlines for customer service to one of the worse.
My calls are being picked up relatively quickly now but it's always to some agent who can't do anything with redemption bookings. They will put you on hold for about 5 mins and then come back and tell you that the redemption team is all busy and they will arrange a call back.
Whether they will actually call you back is about 50/50 and that's if you manage to even pick up the call by being alert and available for the whole day ready to pounce on your phone.
If you do actually manage to get an agent on the line, anything besides the most basic of tasks requires them to escalate it to some other people with the promises of calling you back, which just does not happen.
Singapore has gone from one of the best airlines for customer service to one of the worse.
Feb 21, 22, 7:08 pm
#80
Join Date: Jul 2003
Location: SJC
Programs: Does it matter any more?
Posts: 2,066
Email to krisflyer_social AT singaporeair.com DOT sg was the most time efficient way to get a fix for me.
Phone calls to the US toll free number were lengthy unproductive holds.
Thanks to folks on this thread that pointed me to krisflyer_social
Phone calls to the US toll free number were lengthy unproductive holds.
Thanks to folks on this thread that pointed me to krisflyer_social
Feb 26, 22, 6:05 am
#81
Join Date: Mar 2010
Location: Roswell, GA
Programs: BA Gold-Virgin Gold-Delta MM-Hilton Diamond-Hyatt Globalist-Marriott Gold-IHG Plat Amb-Accor Nobody
Posts: 246
Originally Posted by legionnaire
Email to krisflyer_social AT singaporeair.com DOT sg was the most time efficient way to get a fix for me.
Phone calls to the US toll free number were lengthy unproductive holds.
Thanks to folks on this thread that pointed me to krisflyer_social
Phone calls to the US toll free number were lengthy unproductive holds.
Thanks to folks on this thread that pointed me to krisflyer_social
)
Mar 9, 22, 9:17 pm
#82
Join Date: Dec 2015
Location: DCA
Posts: 805
Spent 4 hours on hold tonight (from about 6-10 pm ET) trying to make a *A award booking that wasn’t showing up on their search engine. After reading this thread I decided to fire up Skype on my iPad and give the Singapore call center number a try. Low and behold, I was connected with an agent in about 5 minutes. My call to the US number was still on hold at 4:45 hours when my ticketing was completed with the Singapore agent via Skype.
Mar 23, 22, 10:03 am
#83
Join Date: Mar 2013
Location: NYC
Programs: AAdvantage, UA Mileage Plus, IHG Rewards Club
Posts: 361
Originally Posted by bodiddely
Spent 4 hours on hold tonight (from about 6-10 pm ET) trying to make a *A award booking that wasn’t showing up on their search engine. After reading this thread I decided to fire up Skype on my iPad and give the Singapore call center number a try. Low and behold, I was connected with an agent in about 5 minutes. My call to the US number was still on hold at 4:45 hours when my ticketing was completed with the Singapore agent via Skype.
I just tried calling the Singapore call center and it gave me the same "more than an hour" message as the US number.
Mar 24, 22, 9:06 pm
#84
Join Date: Aug 2018
Location: PIT
Programs: AS MVPG, DL GM
Posts: 198
Originally Posted by BritBoyInFL
ABSOLUTELY ..... [email protected] IS THE WAY TO GO .... only email address that I received a timely response from, by a CAPABLE agent ! (THANKS Sumaiyah )
)A+ experience with the social team after a big fat F with the rest of the customer experience recently!
Mar 26, 22, 3:19 am
#85
Join Date: Mar 2009
Location: SFO, OAK
Programs: UA GS 0.7MM, HHonors Gold, Marriott Gold
Posts: 166
Trying to add wheelchair assistance on a reservation for my mother. Tried both submitting form online and waited on hold for call center before my phone ran out of charge and disconnected the call. If we walk up to the counter at check in at BLR and ask for wheelchair assistance will that work?
On a separate note, why is SQ making it virtually impossible to reach a human being on their call center?
On a separate note, why is SQ making it virtually impossible to reach a human being on their call center?
Mar 26, 22, 3:09 pm
#86
Join Date: Aug 2015
Posts: 16
Originally Posted by Quarantine
When you called the Singapore call center number, did you also get the automated voice message saying the call may take more than an hour, or did it skip that entirely? I'm wondering if it's better for me to call their Singaporean call center during a similar timeframe as you did.
I just tried calling the Singapore call center and it gave me the same "more than an hour" message as the US number.
I just tried calling the Singapore call center and it gave me the same "more than an hour" message as the US number.
I hope Singapore airline can train/retrain their call agents - Singapore- or Hong Kong-based call agents were very good/competent but unfortunately, they no longer exists from what I've heard.
Apr 7, 22, 7:29 pm
#90
Join Date: Apr 2007
Location: Anywhere
Posts: 5,994
Originally Posted by joj
I also called to confirm some Krisflyer info I read online and the agent gave me a different (and apparently wrong) answer. I insisted that she double-check her answer so she put me on hold. She came back with the answer consistent with what I learned online - I asked if she was 100% sure and she said yes.
I hope Singapore airline can train/retrain their call agents - Singapore- or Hong Kong-based call agents were very good/competent but unfortunately, they no longer exists from what I've heard.
I hope Singapore airline can train/retrain their call agents - Singapore- or Hong Kong-based call agents were very good/competent but unfortunately, they no longer exists from what I've heard.
By the way, Singapore based agents still exists.
