Star Alliance partner award availability issues
Apr 12, 2021, 7:42 pm
#1
was ShootinPutin11
Original Poster
Join Date: Apr 2016
Location: San Francisco, CA
Programs: AA-Plat, Hyatt-Globalist, Hilton-Diamond, Marriott-Titanium, UA-Silver, DL-Silver
Posts: 130
Star Alliance partner award availability issues
I'm trying to book a Star Alliance partner award using KrisFlyer Miles.
Specifically, SFO-YVR-IST-MRU. I see availability on united.com but when I search on singaporeair.com there's no results.
I confirmed segment-by-segment availability using KrisFlyer miles, but the single itinerary can't be booked online. I tried calling KrisFlyer and booking over the phone and was told that it's not possible, despite the agent confirming the individual segment availability.
Does anyone have advice on how to proceed? Is there a rule (MPM, etc.) that this routing breaks? I tried to HUCA but got the exact same agent again... I tried searching the KrisFlyer forum but didn't come across any old threads on this topic.
Thanks!
Specifically, SFO-YVR-IST-MRU. I see availability on united.com but when I search on singaporeair.com there's no results.
I confirmed segment-by-segment availability using KrisFlyer miles, but the single itinerary can't be booked online. I tried calling KrisFlyer and booking over the phone and was told that it's not possible, despite the agent confirming the individual segment availability.
Does anyone have advice on how to proceed? Is there a rule (MPM, etc.) that this routing breaks? I tried to HUCA but got the exact same agent again... I tried searching the KrisFlyer forum but didn't come across any old threads on this topic.
Thanks!
Sep 11, 2021, 9:48 pm
#4
Join Date: Sep 2018
Programs: Alaska
Posts: 2,188
Krisflyer is difficult to use for *A ticket and very inflexible on constructing award tickets. If it does not show up online, good luck.
Sep 18, 2021, 6:36 pm
#6
Join Date: Sep 2003
Location: AA Lifetime PLT , BA Silver , BD RIP , HH Gold, SPG / Marriott PLT , EF Subscriber
Posts: 6,700
I was highlighting the current situation that there have been NO Partner SQ Availability Awards any class seats using any Star Alliance Airline Awards for the past few months..
Sep 18, 2021, 8:06 pm
#7
Join Date: Apr 2012
Location: YVR, KUL
Programs: AC, MH, BA, AF-KL
Posts: 2,903
It’s been suspended for about a year now (at least), supposedly to stop people from booking “illegal” itineraries for transit.
Sep 18, 2021, 10:54 pm
#8
Join Date: Jun 2007
Location: SIN
Programs: CX DM, SQ KF Gold
Posts: 980
That is simply not correct. I have seen availability on LX, LH, NH and TK on various routes. Admittedly, they involved either departing from or arriving in SIN, but the above blanket statement that there have been no award seats at all on partners is factually incorrect.
Sep 19, 2021, 2:05 am
#9
Join Date: Nov 2013
Programs: NZ
Posts: 1,548
That is simply not correct. I have seen availability on LX, LH, NH and TK on various routes. Admittedly, they involved either departing from or arriving in SIN, but the above blanket statement that there have been no award seats at all on partners is factually incorrect.
Oct 7, 2021, 6:24 am
#10
Join Date: Dec 2016
Posts: 639
Star Alliance bookings not working
Hi, trying to book an award ticket with SQ on TK. I have selected "Redeem flights" option on the search box but once I entered flight details and click search it just takes me back to the same page. Is the site down for Star Alliance bookings?
Oct 7, 2021, 7:30 am
#11
Join Date: Jun 2017
Posts: 2,276
if you are using browser, maybe have to clear the cache.
Oct 8, 2021, 6:04 am
#12
Join Date: Sep 2018
Programs: Alaska
Posts: 2,188
Some origins and destinations are not working for Krisflyer redemption.
What's your origin and destination?
SIN-IST works both directions.