paperwastage

not anymore

they used to do it (you can see it on this page from Aug 2020). no longer there on latest version. remember some articles saying that they're no longer required to do it

https://web.archive.org/web/20200808...id19-measures/
https://www.singaporeair.com/en_UK/s...id19-measures/

jongesander

They served Jacquart in PEY.

studyolic

Just completed my trip MAD - FRA - SIN - AKL on SQ with codeshare LH from MAD to FRA. In Madrid we held up the whole check-in queue while the agent went through our paperwork and phoned her superior to confirm that she could issues the boarding passes. With the final destination being AKL, they have to be sure that you have a negative covid PCR test, a valid passport, a valid visa for entry to NZ and a place in managed isolation.
The flight from MAD to FRA on LH metal was about 80% full, with meal service reduced to a bottle of water and a chocolate biscuit.

Once in Frankfurt, we had to take the tunnel from one side of Terminal 1 to the other side, which means going through passport control again. As my destination was Auckland, I used my Australian passport. The guy wasn't happy, and asked if I had a residence permit. "For which country?" I replied, as I have 2. "For Europe" he replied. So I pulled out my green Spanish Residency card. This seemed to flummox him, and after a minute I pulled out my Irish (EU) passport. This seemed to calm him down, and shoved the pile of passports back at me.
We proceeded to the gate B48, only to hear our names being called to report to the gate agent. When we went over, she wanted to see our negative covid PCR tests, our passports (again), our Critical Health Worker visa, and our voucher for a place in managed isolation. THEN she had to phone New Zealand Immigration to confirm that we could board the plane.
Finally the paperwork was done, and with re-issued boarding passes we ran to the gate, only to be told that gate was for Hurghurda. We were re-directed to the gate next door, and saw about 10 people waiting. Astounding. When boarding was announced, 2 pax went into J, another 2 into PE, and the rest of us into the huge economy cabin. (A350-900) This meant we had 3 empty rows infront and behind, and nobody at all in the rows to the sides. And nobody to recline into my face - and I could recline as much as I wanted! Ideal !
The SQ crew appeared as usual, shimmering in and out of the cabin silently. But after take-off, things changed. The cabin crew seemed to be in a hurry, doing everything quickly. Our main meal was served within 45 minutes of take-off, and cleared away quickly after. There was no second drinks round, not even coffee. It was as if the crew wanted to be elsewhere. They closed all the sunblinds after 90 minutes, and then turned the cabin lights off - around 11;00am Frankfurt time. All PAX were wearing masks. Over the next 12 hours, we finally got another small breakfast an hour before landing in SIN. I was expecting a different experience during covid times, but this was extreme.
On landing in SIN, we were escorted off like kindergarten kids, told to walk in single file, and follow the monitor. We ended up in a holding area by gate A15, which was half full of children, people sleeping wherever they could, and television monitors with the sound turned off. The toilets were appalling, and unhygienic. The only saving grace was a charging point for my phone, and a stall selling Tiger beer. After our mercifully short layover, we were frog-marched to the departure gate for Auckland. I counted 18 pax for the entire plane. We got the same seats as before (52 J,K), and settled in.
This crew seemed a lot more relaxed, and willing to chat. We even had a few extra wines after the meal!. This leg from SIN to AKL is 9 hours, but I was so tired I slept for 6 across 3 empty seats. Last meal before landing was a decent omelette with vegetable (Veg. option). Arrival in AKL is a multi - stop business as you go through health, bio-security, immigration and passport control, before being assigned a bus to take you to your isolation hotel. It took 2 hours to check in.

The SQ experience is definitely NOT what you normally get, but they seem to do their best during these covid times. Overall, it was OK, but made tolerable by the massive lack of other passengers.

Stratoliner777

Thanks for the report, studyolic. I've heard similar stories about the tremendous hassle of dealing with the paperwork at passport control / before being allowed to board. Some colleagues have been denied boarding on account of some paperwork issue or another.

I wonder why the service to SIN was so impoverished relative to that from SIN to AKL? Seems inconsistent. Hopefully you didn't get too hungry!

studyolic

On the FRA - SIN flight there was an older cabin services guy, who walked up and down watching the other cabin crew but not actually doing anything else himself. I wondered if he was a supervisor or trainer, and the rest of the CC were anxious because of that. Very definitely not the usual SQ experience.

sbs2716g

I read that you can just use the call button if you wan more food or drink. They will gladly serve you.

But then I am not so sure why there is service difference between the flights.

prathetkrungthep

Does anyone know what the layovers are like for SQ crew during COVID? I assume this might be destination specific too, so might also depend on what Germany allows for cabin crew. I ask because some destinations have very strict quarantine requirements and so airlines are minimizing crew time on the ground (i.e. LH Group has crew staying in BKK for just 15h after arriving at sunrise and working the return flight on the same plane at midnight.) While of course crew would still have the legally required rest time, I think maybe a shorter layover than usual might impact service quality on the return leg.

sbs2716g

if I am not wrong, it is still the same as pre-Covid for long haul flight. 1-3 days rest. But the crews will stay in their room for the entire period. Food will be delivered. Dedicated transport to n from hotel/airport.

studyolic

I'm still in managed isolation in Auckland, in Rydges in the CBD, and can confirm that the other day I watched about 20 very smartly dressed people walking around from the side of the hotel to a waiting coach - only to realise that they were all SQ crew. (I am on the 13th floor, and looking directly downwards). So I assume they had spent a night or 2 in a separate part of the hotel, confined to their rooms like us. It's very strict here. But it feels safe.

hansyuwiwb

Currently onboard MEL-SIN. Departure from Australia is the same as usual. SQ lounge is closed but NZ lounge is open to SQ pax if it happens to be open for NZ flights. I had a short visit and quite enjoyed it.

Crew is very relaxed on flights ex AU as there is no connecting pax onboard and SG has lifted border restrictions on AU. Food decent - still single tray service but fairly high quality. Flight is catered with bedding although they are put away so you’d have to ask for it. J cabin has 7 pax and Y cabin about 40-50.

Flying onto LHR in a couple of days. Seems like SQ322 is very heavily booked these days (at least in covid terms). Probably has something to do with SG being the only green list transit point between AU/NZ and the UK.

wendyc12

Flew MEL-SIN-LHR in Y last week, on Scoot 787-9 (SQ codeshare) for the first leg and SQ A350-900 for the second leg

MEL-SIN

• Late evening departure with just 5 passengers and 11 crew (all in Y) - great for social distancing! Flight departed slightly early and arrived 30 mins early.
• As this was a SQ codeshare, the ticket came with a 25kg luggage allowance, hot meal + bottle of water and blanket. The SQ eticket did not mention the Scoot PNR and I couldn't be bothered contacting them for it, so didn't choose the meal beforehand and did not complete OLCI.
• Check in agents were bored and fighting for passengers. The process took over 20 mins due to paperwork and passport/exit checks (there was a border force officer at the check in desks to assist with checking exit eligibility). Scoot branded boarding passes were printed for both legs and bags were tagged through to LHR.
• Onboard: friendly and relaxed crew (although there was no real interaction beyond the meal service). I was offered dine on demand and the meal was delivered on a tray straight from the galley. Chose the vegetarian curry option - small serving but not fussed on this red eye service. Cabin temperature was on the warmer side.

SIN Airport

• There are no restrictions on flights from Australia so on arrival, I was free to roam the airport. Airport personnel at the arrival gate asked everyone if they were transiting or not but didn't seem to take any further action either way.
• Temporary SilverKris lounge opened at 5am and there were no issues entering as a VA platinum. Drinks were self serve but all hot food had to be ordered through the website. Food was not limited to breakfast options - laksa, dim sum etc all available.

SIN-LHR

• Flight was approx 35% full, departed on time and arrived 30 mins early.
• I noticed that the system had allocated seating to everyone at around T-24 hours - most passengers were flying solo and had been allocated a row of three seats to themselves, whereas families/couples appeared to be allocated next to each other. I couldn't change the seat assignment through the "manage check in" option (potentially due to the TR flight) until arriving in Singapore and the previous leg had been marked as completed. I also asked for a new boarding pass after changing my seat but the gate agents refused and instead just wrote my new seat assignment on the existing boarding pass.
• Breakfast was offered shortly after departure and dinner offered shortly before arrival. There was no proactive service in between and no special status recognition.
• When I got to the arrivals hall, bags had already been taken off the carousel and lined up for collection

All in all, a very pleasant and uneventful way to get to the other side of the world, which is all that's needed right now - and as hansyuwiwb says, this route is the only way to get from Australia to the UK and stay on the green list.

sbs2716g

most likely due to Qatar on the red list. A lot of paxes that used to fly QR have to find other alternatives. No wonder SQ keep increase its flight to LHR. (17 flights per week in Jun).

hansyuwiwb

Travelled SQ322 last night. Flight was very busy - J cabin was completely full, PY and Y at about 85% full. Arrived into LHR T2 as the second flight of the day (after a VS flight from Bridgetown). Border took about 30 minutes for me - Australian passport and e gates are open, but still manual reading of PLF after e gates. It would be quicker to use the none e gates lane. Didn’t see separation for British/Irish nationals, however red listed country arrivals are now ushered into a separate queue.

heathrow express still running at 15 mins interval (!)



Supper

Breakfast

Almost there

FlyerEC

Good to know LHR flights are busy
There were only 10 in Y on SQ25 !
Not sure if early arrival was due to light load or tailwinds

Singapore_Air

What an unusual load factor for the times ! Did you get MoM approval to come re-enter SIN ?