SQ cancelled flight ... miles forfeited?
May 16, 2020, 1:16 am
#1
Original Poster
Join Date: Sep 2013
Posts: 877
SQ cancelled flight ... miles forfeited?
SQ cancelled IAH-MAN-SIN in April.
this was an award ticket where I had previously modified the dates.
SQ tells me the ticket can’t be reissued in June (when in theory the flight restarts) because it’s over 12 months since the Original ticket was issued.
I was also told I can’t get the miles back because they would had expired in Jan 2020.
Has anyone run into this?
it seems ridiculous SQ punished customers because flights cancelled due to COVID-19
this was an award ticket where I had previously modified the dates.
SQ tells me the ticket can’t be reissued in June (when in theory the flight restarts) because it’s over 12 months since the Original ticket was issued.
I was also told I can’t get the miles back because they would had expired in Jan 2020.
Has anyone run into this?
it seems ridiculous SQ punished customers because flights cancelled due to COVID-19
Last edited by coltonatx; May 16, 2020 at 1:22 am
May 17, 2020, 9:23 pm
#4
Join Date: Mar 2015
Programs: HH Diamond, GHA Titanium
Posts: 1,960
May 17, 2020, 9:29 pm
#5
Join Date: Mar 2017
Posts: 595
SQ cancelled IAH-MAN-SIN in April.
this was an award ticket where I had previously modified the dates.
SQ tells me the ticket can’t be reissued in June (when in theory the flight restarts) because it’s over 12 months since the Original ticket was issued.
I was also told I can’t get the miles back because they would had expired in Jan 2020.
Has anyone run into this?
it seems ridiculous SQ punished customers because flights cancelled due to COVID-19
this was an award ticket where I had previously modified the dates.
SQ tells me the ticket can’t be reissued in June (when in theory the flight restarts) because it’s over 12 months since the Original ticket was issued.
I was also told I can’t get the miles back because they would had expired in Jan 2020.
Has anyone run into this?
it seems ridiculous SQ punished customers because flights cancelled due to COVID-19
Should you are not eligible, You could email them for exception.
I am waiting for them to release some seats too.
May 19, 2020, 9:26 am
#6
Join Date: Oct 2012
Location: Tokyo
Programs: Marriott Plat, HH G,Hyatt E,*A Gold, OW Emerald.
Posts: 3,023
Fortunately, the details are as written on the SQ FAQ.
Your miles will be redeposited, and their expiry reset to 30 June 2021.
Call back and quote the FAQ details.
https://www.singaporeair.com/en_UK/s...measures--faq/
======
I used miles in my booking(s), and I understand that the expiry dates will be extended where applicable. How will they be extended?
======
Miles used in the eligible booking(s) will have their expiry dates extended as per below:
Miles Expiry Month Miles--------------- to be Redeposited and Extended Till:
On or before March 2020--------------- 30 June 2021 (^ Miles cannot be further extended)
Between April 2020 and May 2021--- 30 June 2021
On or after June 2021 -------------------Original miles expiry date
Please note this only applies to KrisFlyer members.
======
Your miles will be redeposited, and their expiry reset to 30 June 2021.
Call back and quote the FAQ details.
https://www.singaporeair.com/en_UK/s...measures--faq/
======
I used miles in my booking(s), and I understand that the expiry dates will be extended where applicable. How will they be extended?
======
Miles used in the eligible booking(s) will have their expiry dates extended as per below:
Miles Expiry Month Miles--------------- to be Redeposited and Extended Till:
On or before March 2020--------------- 30 June 2021 (^ Miles cannot be further extended)
Between April 2020 and May 2021--- 30 June 2021
On or after June 2021 -------------------Original miles expiry date
Please note this only applies to KrisFlyer members.
======
