Open Ticket-What Does It Mean?

Old Apr 24, 20, 6:30 am
  #1  
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Join Date: Jul 2002
Location: Virginia, USA
Posts: 4,074
Open Ticket-What Does It Mean?

SQ replaced my cancelled SIN/FRA/JFK Suites award ticket with an "open ticket" valid until the end of March, 2021. How do I use this? Do I have to find new award space (unlikely) before I can use this ticket? I had asked for a mileage refund but they issued this instead.
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Old Apr 24, 20, 3:17 pm
  #2  
 
Join Date: Apr 2014
Location: Hertfordshire, UK
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Same problem I have, flights cancelled four times then ticket changed to "open" ticket and when I enquired as to what this meant I was told that it had to be used on the original routing before 30/3/2021 which in my case is AKL-SIN-LHR, as I am UK based this is useless to me as it's highly unlikely that I will be able to return to AKL before then given the travel restrictions that will be in force in NZ. I will try and do something through EU261 when I finally get back to the UK otherwise the whole value will be lost. I too was refused a refund or even vouchers that could be used for another destination.
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Old Apr 24, 20, 9:14 pm
  #3  
 
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Originally Posted by JetAway View Post
SQ replaced my cancelled SIN/FRA/JFK Suites award ticket with an "open ticket" valid until the end of March, 2021. How do I use this? Do I have to find new award space (unlikely) before I can use this ticket? I had asked for a mileage refund but they issued this instead.
Yes you do. You need to find flights with space then call SQ to book those flight(s).

My SIN-NRT F returns were cancelled and I couldn't get SQ to open up additional saver space on future date(s) which I could travel so I got them to do a redeposit and booked J instead.
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Old Apr 25, 20, 5:34 am
  #4  
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Unfortunately, this seems like an intentional effort by SQ to encourage forfeiture of booked award miles. Not customer-friendly at all.
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