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Award Flight Cancellation ? Please Online/Phone

Award Flight Cancellation ? Please Online/Phone

Old Mar 23, 20, 8:12 am
  #1  
Original Poster
 
Join Date: Oct 2013
Posts: 26
Award Flight Cancellation ? Please Online/Phone

Hi, I'm sure the phones are super busy with passengers changing things in the near future so I thought I'd ask here so I don't clog up the phones with my flight that is a few months out.

Have two award fights in two different accounts booked, one for me one for my wife. Neither of us has SQ status.

1. If I need to cancel a award flight, can I do it online (cancel, pay redeposit fee and get the points redeposited into my account) or do I need to call in?

2. I have another award flight in July that the miles used are now past expiration date(expired last month). Once expired I think I could change the date only but not modify the itinerary any other way without forfeiting the points. Has anyone ran into this and is SQ making exceptions with this scenario please. I'm assuming no but thought I'd ask.

Thanks so much!
fieldfreen is offline  
Old Mar 23, 20, 6:29 pm
  #2  
 
Join Date: Mar 2020
Posts: 2
I called this morning Pacific time and had no wait to get through to the Awards line... My upcoming flight was cancelled and they were able to get the miles redeposited for me.
roycey is offline  
Old Mar 24, 20, 1:14 am
  #3  
 
Join Date: Jun 2018
Posts: 1
Reward points

I had to cancel two award bookings with Kris Flyer and going points back but I was still charged US$75 each time which I think is poor when you have to cancel because of Covid 19
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Jwatkins48 is offline  
Old Mar 24, 20, 12:49 pm
  #4  
 
Join Date: Jun 2015
Posts: 4
Originally Posted by Jwatkins48 View Post
I had to cancel two award bookings with Kris Flyer and going points back but I was still charged US$75 each time which I think is poor when you have to cancel because of Covid 19
I have 2 award flights booked for May(paid $235 in fees total for both tickets). If I cancel and pay the $75 to get points redeposited, does the $235 get refunded? I have contacted SG online 4 days ago with this question but no response yet.
mike.nolan is offline  
Old Mar 24, 20, 7:19 pm
  #5  
 
Join Date: Mar 2015
Programs: HH Diamond, IHG Plat, GHA Black
Posts: 1,821
Originally Posted by mike.nolan View Post
I have 2 award flights booked for May(paid $235 in fees total for both tickets). If I cancel and pay the $75 to get points redeposited, does the $235 get refunded? I have contacted SG online 4 days ago with this question but no response yet.
Yes the fees are refunded when you redeposit.
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shuigao is offline  

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