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How to reach SQ? Days on hold and flight cancelled leaving tomorrow!

How to reach SQ? Days on hold and flight cancelled leaving tomorrow!

Old Mar 19, 20, 7:52 pm
  #1  
Original Poster
 
Join Date: Jan 2020
Posts: 16
How to reach SQ? Days on hold and flight cancelled leaving tomorrow!

My flight was cancelled and have no way to call them as ive tried to reach them w/o success for the past 3 days. Call drops after about 1.5 hours, no way to reach anyone. How does one reach them? I understand the situation but shouldnt we expect better for a business class ticket that cost a lot of money?
economyfly is offline  
Old Mar 19, 20, 9:00 pm
  #2  
 
Join Date: May 2003
Location: Singapore
Programs: QF LTG, SQ EGTP, MH Silver, SPG Gold
Posts: 4,203
Part of the trouble is that they are probably flooded with calls from anxious (non) travellers with tickets in 2-3 months time, despite advice to only call if booking is within 3 days.

Don't panic though. Part of the waiver policy includes the following (which means you can still deal with it after the original travel date):

In view of the high contact volumes across our customer service touchpoints, we will be waiving no-show fees for travel between 16 to 31 March 2020.

If you have decided not to travel but are unable to reach our customer service representative before your travel date, please be assured that no-show fees will be waived when you rebook or change your ticket to open-dated.
lokijuh is offline  
Old Mar 19, 20, 9:14 pm
  #3  
 
Join Date: Jan 2020
Location: CGK
Programs: SQ KF, Marriott Bonvoy, GA Miles, QR Privilege
Posts: 31
Would visiting SQ downtown office be a help in this case?
Anyone outside SG can share some experiences? I read that even SQ office in ION Singapore has long queue
aritrixa is offline  
Old Mar 20, 20, 12:52 am
  #4  
 
Join Date: Jun 2017
Posts: 774
do u still need to take the flight ? Any other alternative flight available ? If really urgent pls book alternative flight first.

Can settle the old ticket with SQ later or ask for refunds via the online form.
sbs2716g is offline  
Old Mar 20, 20, 2:54 am
  #5  
 
Join Date: Dec 2001
Location: BRU, SIN, PEK
Programs: SQ TPP, LH SEN
Posts: 3,208
Originally Posted by aritrixa View Post
Would visiting SQ downtown office be a help in this case?
Anyone outside SG can share some experiences? I read that even SQ office in ION Singapore has long queue
Someone shared a photo from last week of a long queue, anecdotal evidence mentioned as long as 4hrs wait. But it may no longer be the case. This week is SG school holidays so i imagine the rush from last week was for those trying to sort out travel taking place this week.
fimo is offline  

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