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-   -   Unable to book Forward Y seat (https://www.flyertalk.com/forum/singapore-airlines-krisflyer/1978030-unable-book-forward-y-seat.html)

Shareholder Jul 14, 2019 9:56 am

Unable to book Forward Y seat
 
I've now tried twice to book a forward economy seat on my SQ flight between SIN-SGN in October. Both times, after my credit card charge showed up on my iPhone immediately after doing the payment, I get a screen on the SQ website indicating there will be a delay in processing and confirming my purchase. A day later, the cc pending charge has vanished, no charge appears, and on checking the SQ site, no seat has been booked.

Some further specifics: this is an award ticket using UA/MP miles and the FF number on the booking is my AC/Altitude number (STARGold).

Is this a common experience for non-singapore resident credit cards?

stmaus Jul 17, 2019 5:51 pm

Happened to me recently when using an Amex card - it failed to process the safekey step and the payment never went through. SIA showed the seat selection for a day or so, then it dropped off. So I retried with a Mastercard and it worked fine. Try a different card, and perhaps also using a proper browser on a PC/laptop.


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