Declining SQ J class service

Old Jul 4, 19, 12:40 pm
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Thumbs down Declining SQ J class service

Recently flew on SQ in business class from Singapore to New York and must say I was left feeling very disappointed with the service, staff attitude and the horrible flipping seats with narrow footwall and no touch screen for the IFE.

The meals have also deteriorated as the food is dry and not hot. The attention to detail of the crew is not there. It seemed they are overworked and they are not interested in providing good service anymore.

All in all, a very disappointing flight.
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Old Jul 4, 19, 8:01 pm
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Originally Posted by 380Flyer View Post
Recently flew on SQ in business class from Singapore to New York and must say I was left feeling very disappointed with the service, staff attitude and the horrible flipping seats with narrow footwall and no touch screen for the IFE.

The meals have also deteriorated as the food is dry and not hot. The attention to detail of the crew is not there. It seemed they are overworked and they are not interested in providing good service anymore.

All in all, a very disappointing flight.
Can you give some examples that happened in-flight to show "they are not interested in providing good service anymore"? Like "roll eyes" when you asked for a drink? Thanks!!
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Old Jul 4, 19, 9:54 pm
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I thought the service flow was odd on that flight. However, I had good service and thought the food was decent.
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Old Jul 4, 19, 9:55 pm
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It's unfortunate how some people are forced to fly with this disappointing airline over and over.

https://www.flyertalk.com/forum/31008281-post269.html
Singapore Airlines flight grounded: Pilot fails alcohol test
https://www.flyertalk.com/forum/29018855-post75.html
https://www.flyertalk.com/forum/28869647-post20.html
https://www.flyertalk.com/forum/28331585-post7.html
https://www.flyertalk.com/forum/27515281-post3.html
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Old Jul 4, 19, 10:38 pm
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It is a terrible airline and I must reinforce this by flying them ... all the time LOL
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Old Jul 4, 19, 11:19 pm
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Originally Posted by SQTraveller View Post
It is a terrible airline and I must reinforce this by flying them ... all the time LOL
Please join in the discussion in this thread. Thanks!

The world's most OVERRATED airline - Singapore Airlines
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