Expected more from SQ inflight product

Old Jun 17, 19, 3:21 am
  #1  
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Expected more from SQ inflight product

It has been a while since a flew with SQ, apparently my memory is biased.
Flew 2 legs with SQ (>10hrs), one with Premium Eco, return with Eco (albeit exit row for leg room).

We arrived safely, on time, with luggage so far so good.
But service is bad: Book the cook? Works, but drinks will be served much later. Service took forever, slow and did not seem very organized.
Robotic smile, doing the minumum.
YOu need to ask for water, they used to walk the aisle with water and juice. Now you have to get in the galley and ask for anything.
Entertainment system, seemd rather limited? Of course some new movies e.eg Aquaman, Capt. Marvel and others, but were are "older" movies? On silk air they had plenty (like Hobbits, Fast&Furios, Holmes with RDJ etc). I had in mind they have huuuge movie and tv show selection.
Seats super uncoformtable. Well of course, its economy, but my back hurt after 2 hours, unlike other airlines??

Was looking forward to flying with SQ, but indeed this airline is now basic as most others...Is this normal, did I have completely wrong expectations or bad luck?
W

PS: Sorry for rant, but I was very much looking forward to the SQ journey and left dispappointed.
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Old Jun 17, 19, 3:34 am
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You're quite right, service in the Economy cabin is now very basic after aggressive cost cutting, cutting the size of galleys and reducing the number of crew.

Not much to complain about as they go about doing the bare essentials, but hardly anything to be impressed by either.
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Old Jun 17, 19, 4:48 pm
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I'd add that PE seems a waste of money to me. No separate loo, no separate meals unless you book the cook, and who wants to sit 4 abreast (although that's common in some other airlines' PE). If I could guarantee an aisle seat I might be tempted as the seats appear more comfortable than Economy - just. As I never watch American films or television I find the IFE on most airlines pretty skimpy. There is the usual inverse relation between what the airlines promise and what they deliver. Standards started to decline the moment airlines started insisting that we weren't mere passengers but "customers" - go figure
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Old Jun 18, 19, 12:19 am
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Originally Posted by Wombelero View Post
PS: Sorry for rant, but I was very much looking forward to the SQ journey and left dispappointed.
I can't comment on Premium Economy, but indeed SQ Economy is nothing really that special. I mean sure you have bigger screens and up to date IFE, and maybe an extra ice cream or apple in between meals, but on own dime I've never found these small perks to be worth the (normally quite significant) price premium over other full service carriers.

Nowadays on the off chance I fly SQ instead of some other carrier it's normally because of a much more favourable flight timing, or if I need a non-stop (rather than - for example - a one-stop in Dubai).

Last edited by shuigao; Jun 18, 19 at 2:21 am
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Old Jun 18, 19, 12:38 am
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I flew in Y to Europe last week on the A350-900, the outbound flight was as bad as described above. Even as a PPS I didn't get any recognition (on short hops like to HKG I would for example get the meal first and greeted), clearly crew wasn't bothered and after the service retrieved back to the rear end of the airplane. The inbound flight was a different story - very attentive crew and was called by name for the entire flight. SQ service is nowadays very inconsistent and everything depends on the crew.

As a side note - the seats were not too bad to be honest and the screens were nice and huge. Only issue is that the headphone plugs are next to the screen so if you are seated in the middle or isle seat, and someone wants to get for the toilet you have to unplug your headsets to avoid it being dragged out of your ears by the pax stepping over you.
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Old Jun 18, 19, 7:27 am
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Originally Posted by Wombelero View Post
It has been a while since a flew with SQ, apparently my memory is biased.
Flew 2 legs with SQ (>10hrs), one with Premium Eco, return with Eco (albeit exit row for leg room).

We arrived safely, on time, with luggage so far so good.
But service is bad: Book the cook? Works, but drinks will be served much later. Service took forever, slow and did not seem very organized.
Robotic smile, doing the minumum.
YOu need to ask for water, they used to walk the aisle with water and juice. Now you have to get in the galley and ask for anything.
You may have had a bad crew, no matter what they are still usually distribute drinks frequently, sometimes a bit over the board.

The BTC (and special meals) distribution before everyonelse, i think it should be well know in the meantime that the drinks will be distributed much later with main meal service. I dont consider that accepatbel, but it is handeld for years like that.

Originally Posted by Wombelero View Post
Entertainment system, seemd rather limited? Of course some new movies e.eg Aquaman, Capt. Marvel and others, but were are "older" movies? On silk air they had plenty (like Hobbits, Fast&Furios, Holmes with RDJ etc). I had in mind they have huuuge movie and tv show selection.
The newer IFE is overhelming, i must admit not easy to gain an overview, but the selection should be extensive enough to keep everyone busy for the flighttime. If you like mainstream 5 year old movies you may not be satisfied, but iam not really sure if MI sets a standard. Honestly, MI selection is really disappointting and not worth to download their app. Iam not sure i you have flown elswhere, if you look at mainstraem airlines like UA, TG, LH, LX etc you will instantly feel the difference. Iam still convinced that SQ for sure has the edge.


Originally Posted by Wombelero View Post
Seats super uncoformtable. Well of course, its economy, but my back hurt after 2 hours, unlike other airlines??

Was looking forward to flying with SQ, but indeed this airline is now basic as most others...Is this normal, did I have completely wrong expectations or bad luck?
Iam flying really a lot, I would be delighted which airline you feel give you the same "basic" experience.

Originally Posted by Wombelero View Post
PS: Sorry for rant, but I was very much looking forward to the SQ journey and left dispappointed.
I agree, thats what it is, a rant.

Originally Posted by WISEMEN View Post
You're quite right, service in the Economy cabin is now very basic after aggressive cost cutting, cutting the size of galleys and reducing the number of crew.

Not much to complain about as they go about doing the bare essentials, but hardly anything to be impressed by either.
Iam delighted to understand what the "extensive" cost cutting is? Except that i have seen some cheese packages disappering from the menu on regio flights, iam not really sure what you are really refering too.

Originally Posted by RTWFF View Post
I'd add that PE seems a waste of money to me. No separate loo, no separate meals unless you book the cook, and who wants to sit 4 abreast (although that's common in some other airlines' PE). If I could guarantee an aisle seat I might be tempted as the seats appear more comfortable than Economy - just. As I never watch American films or television I find the IFE on most airlines pretty skimpy. There is the usual inverse relation between what the airlines promise and what they deliver. Standards started to decline the moment airlines started insisting that we weren't mere passengers but "customers" - go figure
What is your expectation of PEY? What would need to be there that you say, yes I book it? What you dont get with SQ, but you get it elswhere?

I would expect more room compare to Y, which I definetly get. No haggeling about the armrest with my neighbour and enough room if the guy in front of me decline his seat. What else would i expect? Extensive meals? Not sure. What else?

By the way: On the new A380 there is a loo before the galley in the rear of the PEY cabin and the curtains are kept close now.

Originally Posted by sl00001 View Post
I flew in Y to Europe last week on the A350-900, the outbound flight was as bad as described above. Even as a PPS I didn't get any recognition (on short hops like to HKG I would for example get the meal first and greeted), clearly crew wasn't bothered and after the service retrieved back to the rear end of the airplane. The inbound flight was a different story - very attentive crew and was called by name for the entire flight. SQ service is nowadays very inconsistent and everything depends on the crew.
Thats poor. For me its usually the opposite. On Longhauls pretty consistently I would recieve prefered choice ahead, but it hardly ever happens on shorthaul/regional flights (which I do quite a lot in Y). SQ surely has to beef up on that, as the recognition of status in Y is so-so. But others a struggeling with this as well, not sure why because it is costneutral.
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Old Jun 24, 19, 7:07 pm
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I don't travel in Y so much these days but when I do, or use PE, it certainly seems like the crew make less effort to bring round additional refreshments. It's hard to be certain because different routes have different meal schedules and so forth. In PE on the A350-LR it is particularly annoying because you have to walk all the way to the back of the plane to get a drink. Longer walk to the toilets and galley do not a premium experience make.
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Old Jun 24, 19, 8:15 pm
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Originally Posted by onlySIA View Post
Longer walk to the toilets and galley do not a premium experience make.
What .... they should toilets every few rows?

The SQ A350 ULR aircraft has 13 rows, with seat pitch of just under one metre. So you're finding it a problem that you have to walk at most 13m to the toilets and galley? Except for the mobility challenged, most people I know are quite happy to stretch their legs and go for a walk on flights that are at least 16 hrs long ....
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Old Jun 25, 19, 12:53 am
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Originally Posted by lokijuh View Post
What .... they should toilets every few rows?

The SQ A350 ULR aircraft has 13 rows, with seat pitch of just under one metre. So you're finding it a problem that you have to walk at most 13m to the toilets and galley? Except for the mobility challenged, most people I know are quite happy to stretch their legs and go for a walk on flights that are at least 16 hrs long ....
I assumed he meant from PE to the Y lavatories, as PE does not have its own
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Old Jun 25, 19, 2:13 am
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Originally Posted by RTWFF View Post
I assumed he meant from PE to the Y lavatories, as PE does not have its own
If that's the case, maybe the OP meant the standard A350's not the LR A350's, noting that non-stops to destinations such as SFO, use the standard long haul configured A350's, and LR's only get used to EWR/LAX. PE definitely has its own lavatories on the LR version
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Old Jun 28, 19, 5:54 pm
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Originally Posted by lokijuh View Post
If that's the case, maybe the OP meant the standard A350's not the LR A350's, noting that non-stops to destinations such as SFO, use the standard long haul configured A350's, and LR's only get used to EWR/LAX. PE definitely has its own lavatories on the LR version
SQ describe the configuration as "long haul" to distinguish it from the medium hall configuration (which has no PE) and from the "ultra long range" that has no Y. That's what I meant by LR though I should have said LH.

I am not mobility impaired but it's just a simple fact that with a moderate walk to the toilets you stand a high risk that someone will get there before you even if you stand up and start walking when it's empty. On the 777-300ER you have to walk past 95 people if you're sitting in the front row of PE, in contrast to the new A380 where you only have to walk past 44 people, or 75 people on the A350 (for twice as many toilets). Of course, the A380 has the advantage that there is a big enough PE to have its own dedicated section so I understand the airline's perspective. But from the consumer perspective the 777-300ER product has a worse location of the lavatories, partially offset by having a better location of the galley than the A350LH.
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