Because you didn't book on singaporeair.com...
Jun 7, 2019, 3:35 am
#1
Original Poster
Join Date: Apr 2007
Location: Anywhere
Posts: 6,565
Because you didn't book on singaporeair.com...
Made a booking with my company TA and tried to go into Manage Booking.
Instead of retrieving my booking, it now shows me a message "Because you did not book on singaporeair.com, we require additional information to retrieve your booking" and proeeds to ask me to fill in names of up to 9 passengers.
And this is a solo booking for myself.
What's going on SQ?! Why does your IT have got to go 2 steps forward, 1 step back always?
Instead of retrieving my booking, it now shows me a message "Because you did not book on singaporeair.com, we require additional information to retrieve your booking" and proeeds to ask me to fill in names of up to 9 passengers.
And this is a solo booking for myself.
What's going on SQ?! Why does your IT have got to go 2 steps forward, 1 step back always?
Jun 7, 2019, 7:33 am
#3
Join Date: May 2003
Location: Singapore
Programs: QF LTG, SQ EGTP, Bonvoy LTG
Posts: 4,844
Agreed, it never really crossed my mind to think of it as a major IT error, just a verification step, in that if you had no-one else in your booking, and therefore don't enter other names that is also a verification.
Jun 7, 2019, 7:27 pm
#4
Original Poster
Join Date: Apr 2007
Location: Anywhere
Posts: 6,565
It's not intuitive, as that screen implies that you need to input additional names before you can proceed.
Also for some reason the whole screen doesn't appear fully when displayed on my PC and mobile browser - hence the "proceed" button wasn't even visible initially, only a list of blank name fields.
Also for some reason the whole screen doesn't appear fully when displayed on my PC and mobile browser - hence the "proceed" button wasn't even visible initially, only a list of blank name fields.
Last edited by carrotjuice; Jun 8, 2019 at 6:10 pm
Jun 8, 2019, 1:44 am
#5
Join Date: Sep 2014
Location: South Island, New Zealand
Programs: Krisflyer, Qantas Frequent Flyer, Air NZ Airpoints, Koru, NZ*S and former *G
Posts: 317
I had the same thing for an SQ flight booked via Air New Zealand - solo flyer and it wouldn't let me proceed past that point when using my iPad. However, I tried later from my laptop and it proceeded without problems. It seems the SQ system has a compatability issue with some operating systems?
Jun 8, 2019, 6:09 pm
#6
Original Poster
Join Date: Apr 2007
Location: Anywhere
Posts: 6,565
I had the same thing for an SQ flight booked via Air New Zealand - solo flyer and it wouldn't let me proceed past that point when using my iPad. However, I tried later from my laptop and it proceeded without problems. It seems the SQ system has a compatability issue with some operating systems?
Jun 10, 2019, 3:50 am
#9
Join Date: Nov 2012
Location: Singapore
Programs: KF*G, Cathay Silver
Posts: 141
Change ownership.
Perhaps huaca and try another SQ agent?
Jun 17, 2019, 1:16 am
#10
FlyerTalk Evangelist
Join Date: May 2012
Location: Sydney Australia
Programs: No programs & No Points!!!
Posts: 14,222
Jun 17, 2019, 2:52 am
#11
Join Date: Jan 2016
Posts: 654
Yes, I posted this a while back. It’s not preferred choice for them but if you have status, you can pay an admin fee and the TA can no longer control your flight or make changes for you. They lose all access to that booking so if you need a refund, it won’t be able to be processed by the TA.
Jun 19, 2019, 5:10 am
#12
Join Date: Dec 2016
Posts: 18
It's not intuitive, as that screen implies that you need to input additional names before you can proceed.
Also for some reason the whole screen doesn't appear fully when displayed on my PC and mobile browser - hence the "proceed" button wasn't even visible initially, only a list of blank name fields.
Also for some reason the whole screen doesn't appear fully when displayed on my PC and mobile browser - hence the "proceed" button wasn't even visible initially, only a list of blank name fields.