Service recovery
May 8, 2019, 11:49 pm
#1
Original Poster
Join Date: Dec 2012
Posts: 1,674
Service recovery
I recently had the pleasure of flying SQ from Singapore to Manila.
My screen wasn't working when I boarded and the two people on my row had juddering screens - the image would pause after around 10 seconds, the sound would continue for a couple of seconds and then the image would jump to catch up; and repeat....
They reset all our tvs before take off. When that didn't work, they reset the whole row again after take off. And then after that didn't work, did a whole block reset affecting seats in front and behind my row (sorry guys!)
The plane was pretty much full, so they offered me S$75 for my troubles. Sure I didn't get to finish Glass (tv finally stopped working again), but I got some money to use on board the next flight!!
My screen wasn't working when I boarded and the two people on my row had juddering screens - the image would pause after around 10 seconds, the sound would continue for a couple of seconds and then the image would jump to catch up; and repeat....
They reset all our tvs before take off. When that didn't work, they reset the whole row again after take off. And then after that didn't work, did a whole block reset affecting seats in front and behind my row (sorry guys!)
The plane was pretty much full, so they offered me S$75 for my troubles. Sure I didn't get to finish Glass (tv finally stopped working again), but I got some money to use on board the next flight!!
May 9, 2019, 5:34 pm
#4
Original Poster
Join Date: Dec 2012
Posts: 1,674
May 11, 2019, 3:52 am
#6
Original Poster
Join Date: Dec 2012
Posts: 1,674
It definitely wasn't brilliant but it was certainly better than the BA F IFE that I took in December ... wow that was terrible quality
