Lanson champagne in SKL T3
Apr 16, 2019, 9:30 pm
#1
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Lanson champagne in SKL T3
Arrived SKL T3 around 11:15am.
Thought I would enjoy a glass of champagne, however there is no self service or bar staff, just a sign saying to ask staff for assistance for wine and champagne. No staff were around, so after 5 minutes loitering, I needed to knock on the service door (3 times). This attracted a few looks from around the lounge. If staff are busy (prep lunch?), then a small buzzer would have been a preferred way to get staff attention.
It took several goes before a staff member responded, and directed another staff member to sort me out. She arrived with a bottle of Lanson (?) and provided a glass. This seemed to be an inconvenient chore for her...
All in all, the simple task of a glass of champagne was rather a dull less-than-premium experience. Although in the SKL at HKG it was self service, at least the process was simple and fast.
Is this somewhat lacklustre situation the usual case for SQ’s home base business class lounge?
Thought I would enjoy a glass of champagne, however there is no self service or bar staff, just a sign saying to ask staff for assistance for wine and champagne. No staff were around, so after 5 minutes loitering, I needed to knock on the service door (3 times). This attracted a few looks from around the lounge. If staff are busy (prep lunch?), then a small buzzer would have been a preferred way to get staff attention.
It took several goes before a staff member responded, and directed another staff member to sort me out. She arrived with a bottle of Lanson (?) and provided a glass. This seemed to be an inconvenient chore for her...
All in all, the simple task of a glass of champagne was rather a dull less-than-premium experience. Although in the SKL at HKG it was self service, at least the process was simple and fast.
Is this somewhat lacklustre situation the usual case for SQ’s home base business class lounge?
Last edited by Thai-Kiwi; Apr 16, 2019 at 9:40 pm
Apr 16, 2019, 9:57 pm
#2
Join Date: Dec 2006
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I thought they brought it back for self-service, after a long time having to knock on the service door...........
At one point I filled up a couple of glasses to avoid "disturbing" the staff
Agree with you Thai-Kiwi, a small service bell, would have done the trick.
At one point I filled up a couple of glasses to avoid "disturbing" the staff
Agree with you Thai-Kiwi, a small service bell, would have done the trick.
Apr 17, 2019, 6:33 am
#3
Join Date: May 2004
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Flew from T2 SKL a few timest in the last months and it was usually Charles Heidsieck IIRC and self serve. Agree a reverting to knocking / asking would be a major pain. If you don't want to offer champagne, just be upfront about it.
Last edited by demue; Apr 17, 2019 at 6:59 am
May 1, 2019, 7:40 am
#4
Join Date: May 2004
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This morning at T2 SKL J side there was Taittinger out in the open though a bit early for me. Had a TWG tea instead.
May 2, 2019, 10:33 pm
#7
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Knock Three Times
Arrived SKL T3 around 11:15am.
Thought I would enjoy a glass of champagne, however there is no self service or bar staff, just a sign saying to ask staff for assistance for wine and champagne. No staff were around, so after 5 minutes loitering, I needed to knock on the service door (3 times).
This attracted a few looks from around the lounge. If staff are busy (prep lunch?), then a small buzzer would have been a preferred way to get staff attention.
It took several goes before a staff member responded, and directed another staff member to sort me out.
She arrived with a bottle of Lanson (?) and provided a glass. This seemed to be an inconvenient chore for her...
All in all, the simple task of a glass of champagne was rather a dull less-than-premium experience.
Although in the SKL at HKG it was self service, at least the process was simple and fast.
Is this somewhat lackluster situation the usual case for SQ’s home base business class lounge?
Thought I would enjoy a glass of champagne, however there is no self service or bar staff, just a sign saying to ask staff for assistance for wine and champagne. No staff were around, so after 5 minutes loitering, I needed to knock on the service door (3 times).
This attracted a few looks from around the lounge. If staff are busy (prep lunch?), then a small buzzer would have been a preferred way to get staff attention.
It took several goes before a staff member responded, and directed another staff member to sort me out.
She arrived with a bottle of Lanson (?) and provided a glass. This seemed to be an inconvenient chore for her...
All in all, the simple task of a glass of champagne was rather a dull less-than-premium experience.
Although in the SKL at HKG it was self service, at least the process was simple and fast.
Is this somewhat lackluster situation the usual case for SQ’s home base business class lounge?
Last Mar. I asked a staff for a glass of champagne & she looked at me puzzled - and said that it was "outside"
(meaning @ the counter by the wines & spirits)
From that reaction, I am guessing it's been self service for a while now.
And it was a late night dep. so the T3 SKL lounge was jam packed, and the service staff I spoke to were cheerful & helpful.
One lady even suggested that I try a little bit of everything at the buffet to try to keep me awake until boarding for my flight begins ..
Are you saying that during your visit, there was no champagne laid out at the drinks counter?
May 2, 2019, 10:37 pm
#8
Join Date: Nov 2016
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I've not seen Taittinger in the SKL yet, perhaps next month ^
May 3, 2019, 10:05 pm
#9
Join Date: Feb 2009
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Was Lanson in T2 last week when I was in, this week was Taittinger, although both were self serve, the bottle of Taittinger was empty and I had to ask a lounge host for a replacement bottle, took a few mins. No bathrooms in the business side either, all closed for maintenance, so first toilets available. I hope they keep up the Lanson and Taittinger combo...it helps soothe the soul given the lack of any windows or natural light in a so called flagship lounge!
May 4, 2019, 2:08 am
#10
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Originally Posted by kaffir76
Are you saying that during your visit, there was no champagne laid out at the drinks counter?
Anyway, I suspect I just wandered in at just the wrong time.
