PPS coordinators?
Oct 13, 2016, 7:37 pm
#2
Join Date: Jul 2011
Posts: 1,158
Its just a callcentre dedicated to PPS Members. You will find the telephone numbers after log-in to your account.
The other option is PPS-Connect, where you can request to be called baxk using their App. You got to register with your mobile phone. They call back pretty fast.
The other option is PPS-Connect, where you can request to be called baxk using their App. You got to register with your mobile phone. They call back pretty fast.
Oct 13, 2016, 7:57 pm
#3
Join Date: May 2016
Location: SIN
Programs: SQ TPPS, QR Gold
Posts: 380
Its just a callcentre dedicated to PPS Members. You will find the telephone numbers after log-in to your account.
The other option is PPS-Connect, where you can request to be called baxk using their App. You got to register with your mobile phone. They call back pretty fast.
The other option is PPS-Connect, where you can request to be called baxk using their App. You got to register with your mobile phone. They call back pretty fast.
From what I gather, PPS members in some other stations have a specific person whom they can call or email. Top spenders are even asked out for dinner to get feedback. But that was what I had gleaned from here. It'd be good to hear some actual responses from people who have dedicated PPS coordinators.
Oct 13, 2016, 9:17 pm
#4
Original Poster
Join Date: Jul 2012
Programs: UA 1K, SPG Lifetime Gold
Posts: 32
From what I gather, PPS members in some other stations have a specific person whom they can call or email. Top spenders are even asked out for dinner to get feedback. But that was what I had gleaned from here. It'd be good to hear some actual responses from people who have dedicated PPS coordinators.
Oct 14, 2016, 12:14 am
#5
Moderator, Hilton Honors
Join Date: Nov 2003
Location: on a short leash
Programs: some
Posts: 71,422
That watered-down call centre version is for Singapore. Presumably because we simply have too many PPS members for dedicated coordinators to work (without driving them crazy).
From what I gather, PPS members in some other stations have a specific person whom they can call or email. Top spenders are even asked out for dinner to get feedback. But that was what I had gleaned from here. It'd be good to hear some actual responses from people who have dedicated PPS coordinators.
From what I gather, PPS members in some other stations have a specific person whom they can call or email. Top spenders are even asked out for dinner to get feedback. But that was what I had gleaned from here. It'd be good to hear some actual responses from people who have dedicated PPS coordinators.
Oct 14, 2016, 1:08 am
#7
Join Date: Jul 2015
Posts: 973
Not correct at all. They do 1 on 1 dinner in Singapore, too. They also send two F1 paddock tickets every year since SQ took over the sponsorship and from time to time send courtesy emails to keep in touch. Among other things. This is all for solitaire members. I don't know of any QPPS in Singapore with a coordinator.
Oct 14, 2016, 1:53 am
#8
Join Date: May 2016
Location: SIN
Programs: SQ TPPS, QR Gold
Posts: 380
Not correct at all. They do 1 on 1 dinner in Singapore, too. They also send two F1 paddock tickets every year since SQ took over the sponsorship and from time to time send courtesy emails to keep in touch. Among other things. This is all for solitaire members. I don't know of any QPPS in Singapore with a coordinator.
Oct 14, 2016, 3:59 am
#9
Join Date: Apr 2005
Programs: Hyatt Lifetime Globalist, SQ PPS Solitaire
Posts: 3,599
PPS Coordinators are dead. They got the axe some two years back. Cost-cutting. They were able to do magic and they were super attentive. An answer usually came the same day and very rarely took more than 24 hours.
That's totally different today. Feedback takes forever to get any responses, same for feedback. The call center agents can be a hit or miss.
I am PPS since 2008 and the service I have gotten from the call center and by e-mail has never been worse. SQ needs to step up their game again.
That's totally different today. Feedback takes forever to get any responses, same for feedback. The call center agents can be a hit or miss.
I am PPS since 2008 and the service I have gotten from the call center and by e-mail has never been worse. SQ needs to step up their game again.
Oct 14, 2016, 4:25 am
#10
Join Date: Oct 2002
Location: SIN
Programs: SQ TPP, UA 1K MM
Posts: 518
This must be for some double-secret tier above Solitaire. I've been TPP for years and have never been asked to dinner, given F1 tickets, or even received anything other than form emails.
Oct 14, 2016, 7:49 am
#11
Join Date: Jul 2011
Posts: 1,158
PPS Coordinators are dead. They got the axe some two years back. Cost-cutting. They were able to do magic and they were super attentive. An answer usually came the same day and very rarely took more than 24 hours.
That's totally different today. Feedback takes forever to get any responses, same for feedback. The call center agents can be a hit or miss.
I am PPS since 2008 and the service I have gotten from the call center and by e-mail has never been worse. SQ needs to step up their game again.
That's totally different today. Feedback takes forever to get any responses, same for feedback. The call center agents can be a hit or miss.
I am PPS since 2008 and the service I have gotten from the call center and by e-mail has never been worse. SQ needs to step up their game again.
But....
My experience with PPS-connect isnt really that bad. Quite responsive and they managed to solve my problem within a few hours.
Oct 14, 2016, 7:51 am
#12
Join Date: Jul 2011
Posts: 1,158
But.... I know what some long time TPPS are recieving. Its not in the brochure...
Oct 14, 2016, 10:29 pm
#13
Join Date: Oct 2002
Location: SIN
Programs: SQ TPP, UA 1K MM
Posts: 518
Yeah, okay. Again, I have been TPP for a decade, and QPP for a long time before that. I am not receiving -- and have never received -- any benefits beyond those which are publicised. Cannot state it any clearer than that.