SQ Website and Apps Slow or Timeout

Old Mar 27, 19, 2:04 am
  #16  
 
Join Date: Jan 2005
Location: Singapore - the hot, little red dot
Programs: BA, SQ
Posts: 742
Everything appears to be working again.
Just was able to MMB.
Wong Jnr is offline  
Old Jan 10, 20, 3:41 pm
  #17  
 
Join Date: Jan 2020
Posts: 2
We had two timeouts at the pay phase and my Credit card was debited over $AU 15 000. Singapore Airline call center advised us that none of the bookings had gone through and I had to pay a third time. Managed to get one payment back but still waiting for $7300 to be returned to me thanks to these timeouts. It has been a lesson in frustration, lies, deceit and worst of all lack of funds over Xmas thanks to them. It is now 2 months later and I am still waiting for the money. I do not recommend that people use the website, rather use the call center and pay the $50 fee for the booking.
paulagee is offline  
Old Jan 10, 20, 3:45 pm
  #18  
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Join Date: Apr 2001
Location: MEL CHC
Posts: 16,286
Originally Posted by paulagee View Post
We had two timeouts at the pay phase and my Credit card was debited over $AU 15 000. Singapore Airline call center advised us that none of the bookings had gone through and I had to pay a third time. Managed to get one payment back but still waiting for $7300 to be returned to me thanks to these timeouts. It has been a lesson in frustration, lies, deceit and worst of all lack of funds over Xmas thanks to them. It is now 2 months later and I am still waiting for the money. I do not recommend that people use the website, rather use the call center and pay the $50 fee for the booking.
As after 2 months put in a claim with your credit card company.
Mwenenzi is offline  
Old Jan 10, 20, 5:56 pm
  #19  
 
Join Date: Jan 2020
Posts: 2
Originally Posted by Mwenenzi View Post
As after 2 months put in a claim with your credit card company.
I did, but because Singapore has said they will repay me they have cancelled the claim. I was furious.
paulagee is offline  

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